As the hotel offers breakfast, lunch and dinner my mother (83) asked for coffee and a chocolate cake on our first evening there (at about 6:00 p.m.), but got hot chocolate and a cup of hot water together with prepacked soluble nescafe coffee instead. When we stated our surprise about this coffee we were asked: "Don´t you know nescafe? That is a world wide known brand."
We paid the bill for two nights at our arrival receiving a receipt only after we explicitly asked for it. The manager didn´t see any need for it because "We all are a big family." When we left two days later in the morning we were handed another bill for two nights by the lady at the reception who insisted that we had not paid yet. She didn´t even believe us when we showed here the receipt, but phoned the manager instead obviously assuming that we had forged the bill. When he confirmed that we really had paid already she took the room key we had handed her without a comment, bothering neither to apologize nor even say good by. I have never encountered behaviour like this in any hotel.
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- Also Known As:
- Edelweiss Hotel Platres
- Edelweiss Hotel Cyprus/Platres