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“Better than another "plaza" in the town”

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Hotel Plaza Andorra
Ranked #5 of 35 Hotels in Andorra la Vella
Certificate of Excellence
Reviewed 19 August 2011

Due to reconstruction in progress in Crowne Plaza during check-in we were moved to Plaza Hotel Andorra using our reservation features including Suite room type. And it was worth visiting Hotel Plaza which is much more looking like 5-star hotel.

Positives:
- nice and clean junior suite room with all the amenities incl. CD/MP3 player and comfortable bed. Not huge, but enough space for two.
- nice lobby and atmosphere inside the hotel;
- very polite and efficient service by reception staff.

Negatives:
- expensive parking (21.3 EUR per night);
- strange restaurant policy (2 restaurants, one offers only 3-course menu of the day, the second is available only is booked beforehand).

Room Tip: Take high floor and suite if possible
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  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
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1  Thank lyagywonok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 - 131 of 801 reviews

Reviewed 30 March 2011

This is a good example of a hotel that looks great when you go in but is not worth the price at all! We got a deluxe room which only means that you have a little sitting room and attached to it, no door nothing, you have a room without window, like a tiny bunker, not cozy at all! And the bunker was surrunded by the wall of the next room which winds all around the bed so you could hear all the noise of the people banging the door of the wardrobe, walking around and it all went on all around your bed, very strange. The whole hotel looks great, but it was all done thinking about looks and not about comfort. All floors are made of wood which looks smashing but you hear everything, the people walking on the corridor just outside the thin wall of your bedroom, walking above you, next door, the wheels of the suitcases.... hell! We tried to go to the restaurant one evening but it all looked rather dead and the personnel were not very awake either so we just went somewhere else! You have to pay to use the spa or the parking.

Room Tip: The seem to have better rooms judging by photos
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  • Stayed: March 2011, travelled on business
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2  Thank FranciscaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded 22 December 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very sad to know that your stay wasn't great and you don't enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza, for another chance.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2011

Booked 2 nights thru their website for my wife, 2 year old and myself. Requests were non smoking room, crib and a delux room all for more then 500€.
We got a smoking room full of ashtrays and a couch... we called down asking for the non-smoking room we needed and were told they didn't have any and that there was only one non-smoking floor which was fully booked... the crib they brought up was a shame, our daughter did not sleep all night and had a rash, definitely not clean. The employees had an attitude and not friendly at all.
The next morning we wanted to check out and the lady at the reception desk said she was pretty sure I would get refunded for the night we did not stay... just got a call from them saying they would not!
It is a shame that this place is called a 5 star hotel. We stay in many 5 stars and this is barely a 3.

  • Stayed: March 2011
    • Value
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7  Thank DalvEtrofnom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded 22 December 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very sad to know that your stay wasn't great and you don't enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza, for another chance.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2010

This hotel is a really excellent one. Modern and elegant. Comfortable rooms, tastefully decorated, varied breakfast, friendly staff. In short, a good stay in Andorra.

  • Stayed: December 2010, travelled as a couple
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1  Thank HarryHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2010

This hotel is class with with a capital "C" Welcoming, spotlessly clean, excellent staff, fantastic rooms, well placed for everything and a pleasure to stay in.
Could not find a fault anywhere.

  • Stayed: September 2010, travelled as a couple
    • Value
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Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded 22 December 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very glad to know that your stay was great and you enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2010

We had an ok experience at Hotel Plaza during the Carnival week in February. All in all normal hotel, definitely not a 5*, but I guess this is as far as you can go in Andorra. The hotel is well located, in between two car parks (not a very exciting view), and next to the main street in Andorra La Vella. A shuttle bus operates everyday and takes you to the Funicamp, which is quite convenient for those who wish to ski. The hotel itself is located in a new building, with a somehow, "overstated" style (lots of marble, golden elevators, glass, candles, grand piano, statues etc.). The worst part about reception is the smell of smoke that travels throughout the hotel. The room we were assigned was quite small but enough for us. The bed was comfortable (although it was just two twin beds put together), nice selection of channels on TV. No special touches like water or biscuits upon arrival. No turn down service. The bathroom was of a decent size but the amenities were regular "Hotel Plaza" soaps and shampoos (nothing fancy). We did not try the spa, although it was included in the rate. Breakfast was ok, with yogurts, fruit, juices, and some cooked options (nothing very special). You have to brew your own coffee, which, I particularly dislike as I do not enjoy going all the time to the main counter for coffee. Too many people at times fighting for food. There is no business centre so in order to print something, you need to send it to the general reception email address (not a lot of privacy). Also, the four computers at the lobby are always surrounded by children playing games, so it is impossible to work on them. Wifi is available in all of the hotel, though, so bring your own laptop, if you wish to work or read the newspaper. We may come back if we have to go to Andorra as, I do not think, there are other interesting alternatives.

  • Stayed: February 2010, travelled with family
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1  Thank TravelerNYNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded 22 December 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very sad to know that your stay wasn't great and you don't enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza, for another chance.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2008

So i stayed here during jul 2008. Me and my friend went to andorra to finish of our holiday and deicded to stay in this hotel. We arrived at the hotel and instead of paying the hotel rates of parking which were very high we stayed in the car park across the road from the hotel where i could see the car from my room and it was alot cheaper! So we checked in and even though i asked for a twin room they gave us a double room so we went back down to the recption where the very nice lady on reception told us due to us arriving on a sat and these tend to be the days in which the french and spanish come to andorra as well they had only one room left which was a suite double. she however did offer to ring around to the other hotels this hotel owns in andorra and see if they had any spear twin rooms, but instead of doing this my friend deicded he would book the one last suite room and i would stay in the orginal room.

The rooms were VERY nice. My room the standard double had a tv with sky and bbc world news and a few other english channels. The bed was confortable, the bathroom had a bath/shower and twin sinks which were also lovley. I had aircon and a safe in my room and all in all was impressed. My friends room which was the suite had the same as my room with two big chairs which were very nice and also had a jucizzi bath instead of a normal one. Both rooms were very nice.

The restraunt was also good. We deicded to have breakfast for 2 of the 3 days and not on the last as we were leaving very early. It was a continetal breakfast but when sat down the staff offered eggs etc. We also had dinner here on one of the nights and although i did not really like it as i asked for my steak med well done and it came out bleeding my friend loved his food, it was however about 100euros for the meal.
So all in all good stay one thing to say which has been said before i read on some websites that alot of people in andorra speak english, this is not the case very few can! Even the staff in the hotel had broken english and had to get other staff members to help!

Any more questions ask!

  • Stayed: July 2008, travelled with friends
    • Value
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    • Check-in / front desk
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    • Business service (e.g., internet access)
4  Thank rwd0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta P, Director de Relaciones con Clientes at Hotel Plaza Andorra, responded to this reviewResponded 22 December 2014

Dear Guest,

Thank you so much for your kind comments about your recent stay in Plaza Hotel. We are very glad to know that your stay was great and you enjoyed about our services and staff.

We hope to welcome you again very soon in hotel Plaza.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Plaza Andorra

Address: C/ Na Maria Pla 19-21, Andorra la Vella AD500, Andorra
Region: Andorra > Andorra la Vella Parish > Andorra la Vella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Andorra la Vella
#2 Family Hotel in Andorra la Vella
#3 Business Hotel in Andorra la Vella
#3 Romantic Hotel in Andorra la Vella
#5 Luxury Hotel in Andorra la Vella
Price Range: £80 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Plaza Andorra 5*
Number of rooms: 90
Official Description (provided by the hotel):
Completely refurbished in 2006, it is located in the midst of the shopping and business area. Its emblematic hall, in warm English style -with Chester-type Edwardian sofas, Paul Smith rugs and Plensa oil paintings- summarises the personality of the flagship of the Plaza Hotels chain. Welcome to the meeting point of the Principality's best society. ... more   less 
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Also Known As:
Plaza Hotel Andorra La Vella
Hotel Plaza Andorra Andorra La Vella

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