Upon arrival 3.30pm our room was not made up, cleaners had not even started on it, disappointing after travelling 12 hours to get there and to have to wait yet again.
Location is excellent, can not ask for better
Reception area is comfy and mulled wine available in evenings, great after coming from the slopes, a negative would be that staff seem to bicker/ argue between themselves and with delivery men in spanish, i might not be able to understand the language but it is mot very professional. Reception staff were very friendly but i did not find fionas tone in reception as welcoming as some of the other staff.
Breakfast was good, good selection, love having fresh fruit and yogurts available. Stayed last year here also, this year breakfast is much faster as it is no longer waiter service, great progress, saves time when you need to get to ski school.
Dinner was very tasty, with starters almost the same size as mains. Food was excellent , although i think the standard was a little better last year. One disappointing part of dinner was water, you must buy bottled water and it is very expensive!! Waiter service was excellent.
No wifi in rooms, would be great if this could be further developed. Nice rooms, asked for a double bed request when booking, booked well in advance this request was not acknowledged. I found the humidity/ heat of the rooms very uncomfortable, the air was incredibly dry even though we had the heating turned off from day 1. I don't know what the solution to this problem is.
Everything was very clean and comfortable.
I would stay again, and i would recommend, if a few little issues were improved it would have been a 5 star experience
- Official Description (provided by the hotel):
- The Hotel Montane is a 3* hotel located directly opposite the gondola in Arinsal, Andorra. We offer guests half board, bed and breakfast and A La Carte options for dining in our restaurant.The rooms are equipped with digital television and wifi internet access. All rooms are en suite.We are proud to provide a personal touch to hospitality from the moment our guests check in, until their check out. We also take great pride in our restaurant and have a reputation for providing fine dining throughout Andorra. ... more less
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