Booked here for a weeks skiing holiday for my wife and I fully inclusive first week of March 2014.
Has its very good points but also a few things let it down, not enough to spoil the holiday but enough to grumble about.
Starting with the good points, It is very well situated with a path directly down to the Gondola Station from outside the hotel that takes 2 mins. It is clean, reasonably modern and we found all the staff, particularly the waiters in the restaurant, to be very friendly, in fact more than just friendly, we enjoyed a good laugh with most of them. The food was excellent and a good and varied choice (although as in most European skiing hotels the food is not piping hot) with a chef cooking fresh steaks, kebabs and other meats as well as the food in the hot counter. Breakfast was also good with pancakes being cooked on demand if you wanted them.
The bars were really good too, we spent most of our time in the piano bar and the louvre bar who had singers on every night. My wife was asked up to join in with the Argentinian singer in the Louvre bar one night and of course being all inclusive the cocktails and beers (and soft drinks) were free.
The Spa was good, again with friendly receptionists, but was let down by loads of unsupervised kids allowed in each day who ran around causing mayhem. Also the water wasn't particularly warm like you would expect in a UK Spa. Nice to relax after a day on the slopes though.
Rooms were reasonable size and clean and warm and our room had a small bath and a shower and it was cleaned daily with fresh towels left out.
The hotel does have a bowling alley and pool tables etc and as all inclusive guests we could use these facilities free of charge but unfortunately we could never get near them for all the kids using them. Every time we went down to try we couldn't get on so gave up after a couple of days.
The negatives for the Hotel is the queuing system for breakfast and tea. The way it is set out is not ideal and large queues form along the corridor waiting to get through a small entrance to be seated. People who have finished their meals also leave through the same doors and at times it is a bit chaotic. Also, we found a lot of European families with several children either just walked straight through into the restaurant without queuing or one adult would stand in the queue then just before they reached the front another several adults and children would join them pushing their way through everybody.
Not all the bars will serve cocktails etc free to all inclusive customers so be careful and ask before ordering. The Louvre Bar will provide beer but not cocktails. However just get the drinks from the Piano Bar (again the bartenders have a laugh with you) and take them through to whichever bar you want.
The resort itself is very good, some excellent slopes for intermediates like myself but we did have a poor experience with one of the ski instructors who my wife had gone with. She was having trouble with her boots and had to leave the group early on the first day to change them at the hire shop. The next morning the instructor told her the rest of the group had moved on and were now going up the mountain to harder slopes, when my wife said she didn't think she was confident enough yet to do that she was told she would just be left behind then. She should have moved her to another beginners class but didn't seem like she could be bothered.
Later in the week we went by free bus to another resort called Arcalis which is still covered by the same ski pass. This had a long run called the Grandeverde (big green) which I thought would be ideal for my wife to go down and get some confidence back, however the first 40 metres of this slope is quite difficult for beginners and she and many others struggled with it. It was however really good for intermediates with some reasonable red runs.
On the way back in the bus you had to get off and change buses to get back to Arinsal and that is an absolute nightmare. As the bus pulls up there are loads of people waiting to get on and all skis / poles are put into the boot of the bus. As soon as the bus stops everybody starts throwing their skis into the back at the same time you are trying to get yours out. It was like a cattle market with skis and poles flying everywhere. When we eventually got back to Arinsal on the second bus we found one of my wifes skis was missing from the boot of the bus. The bus driver just shrugged his shoulders and pulled off. Next morning we reported it to the ski hire shop, the gondola station, our hotel and the Inghams rep Dobs (who was really friendly and helpful all week ) but no one had handed it in. My wife then couldn't ski for the next three days and on the Saturday we were charged 150 euros for the missing ski. Word of warning - make sure you keep your skis together when on the bus (use velcro ski wraps which are only a couple of pounds) so that they don't get separated.
Obviously these problems we had with the skis and the instructor was no fault of the hotel and overall we would return to this hotel again if we went back to Andorra, I would just make sure that it wasn't half term in France or Portugal as well as the UK so that there weren't as many kids about.
- Official Description (provided by the hotel):
- The Hotel Princesa Parc is a Holiday Club Hotel located in Andorra, in the Pyrenees, between France and Spain. This hotel is two steps from the foot of the ski slopes and offers a range of upscale services It will help you to relax under the best possible conditions. In winter to enjoy the snowy landscapes and fresh snow and in summer to contemplate and enjoy the natural landscapes and sporting and cultural resources of this region. For a quality stay in the mountain, choose a hotel with a variety of lodging capacity, restaurants and bars as well as many activities for relaxation and wellness. ... more less
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- Also Known As:
- Princesa Parc Hotel
- Princesa Parc Arinsal