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All reviews every morning nice hotel enjoyed our stay central location andorra 8pm
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Reviewed 26 February 2017 via mobile

My 14 year old son stayed at the hotel as part of a school excursion for 5 days. His review is as follows:
The location was fair; a 5 minute walk to the centre of the town but a 10-15 minute shuttle ride to the slopes at Pau. The mountain views one side of the hotel were beautiful. However the road views on the other side were disappointing. The food was unsatisfactory, the breakfast was a choice of bacon which was chewy and stringy, scrambled egg that was rubbery and clumpy and sausages that were shrivelled and tasteless. On two occasions out of 5 at dinner, our party were served raw chicken and when this was brought to the attention of the catering staff, we were not offered an alternative, we simply had to make do with the accompaniments available that evening. The accommodation was clean in general, but some of my peers found that their mattresses smelled strongly of stale urine and were ignored when they tried to address these issues (it felt like we could be treated badly because we are school children) The games room was well equipped but is in need of a complete overhaul and restock as the games are old, broken and outdated. There was also an offensive smell in there every day (which was not resulting from a gang of teenagers using the facility!!!) I certainly would not chose to ever stay here again and I am really disappointed that my parents parted with a large sum of money for me to holiday at this resort. We have skied every year since I was 4 and I know what ski resort accommodation should and could be like; this was appalling and does not deserve the 4 star rating. The skiing was great and this was the only saving factor!

Date of stay: February 2017
Trip type: Travelled with friends
2  Thank beckyprp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Xavier_Miquel, Director General at Panorama Hotel, responded to this reviewResponded 19 March 2017

Dear Beckyprp,

Regarding your opinion, we would like to contribute with the following information:

- We are only one minute walking from the main street.

- Our hotel has the best views over the valley. Obviously it's not possible to have the whole building facing towards that side. Therefore, it sounds unfair to say that "normal" views to a road (that every other hotel or building has) are "disappointing".

- In our breakfast service there's a large selection of products, not only those three that your son didn't like.

- We had over four hundred people having dinner those days. All of them were served the same products. Only a few people from your son’s group told us the chicken was raw. We asked other guests and they said there was no reason to complain. All the same, we talked to your son’s teachers and offered to prepare an alternative dish (despite having a buffet service, where people has several options of products!) and they said it was not necessary.

- Talking about the smell of urine... you should better ask the children who shared the room. The housemaid noticed what happened every night and let's say... the origin were not our facilities. But it's a situation we shouldn't be alarmed about.

- We have over twenty-five years of experience working with school groups. Most of them (about 90%?) are recurring groups that come every ski season. It seems strange to say we treat them differently for being schools... because we are specialist on it!!

- There are no broken games at the games room. We agree they are old... but you have to consider that PlayStation -and video game consoles in general- have replaced the old devices all around the world.

We don't know what could be your knowledge in hotels rating, but professional specialists in our country don't agree with you.

Sincerely,

Xavier Miquel. General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2017

The hotel has a great location for visiting Andorra la Vella. It's just a few minutes walk away from the main centre up on the hill with great views across the town. We were lucky to get a room that also had good views, it was very spacious with a big bathroom, and very quiet at night.

We got a bit lost trying to find the hotel at first and ended up arriving at the back entrance (which was fine as it actually turned out to be a shortcut to the centre).

We used the swimming pool in the evening (on the top floor) which was a nice bonus to have after being out in the cold all day, my only annoyance was that we couldn't get near the jacuzzi as it was full of small kids splashing around (perhaps a suggestion to keep the jacuzzi area just for adults after say 5pm would be ideal!)

The breakfast was good considering it was included in the room price, though a little disappointing for a vegetarian/vegan, not a huge choice. Overall I found the Panorama hotel an ideal place to stay for a weekend or few nights, it was reasonably priced with a great location and I'd recommend it.

Room tip: Ask for a high floor on the side with views across the town.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Davinajs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Xavier_Miquel, Director General at Panorama Hotel, responded to this reviewResponded 24 January 2017

Dear davinajs,
Thanks a lot for sharing this long and complete review about the Hotel Panorama in Andorra.
We're glad to know that you'd recommend our hotel and that you'd like most of our services.
We take note of what you suggest about the jacuzzi... in spite of we think that's a little bit difficult. We advise you and everybody that we've an "adults only" time every day at the swimming pool area (including jacuzzi) from 20h to 21h.
Best regards,
Xavier Miquel. General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2017

Stopped off here after a long drive from the UK. Massive room with single beds.No view towards the mountains but I wasn't bothered. Lovely walking around the shops early evening in Andorra La Vella. I was impressed with the view as I walked into the dining area to grab breakfast. No time to use the pool but it looked inviting. Maybe next time.

Fidelscastrol.

Room tip: Room with mountain views best
Date of stay: October 2016
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Fidelscastrol
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Xavier_Miquel, Director General at Panorama Hotel, responded to this reviewResponded 11 January 2017

Dear Mr. Fidelscastrol,
Thank you for sharing your opinion about our hotel. Nice to know you're looking forward to return. Great news!
Best regards,
Xavier Miquel. General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2016

Read the comments before, so at arrival had no high expectations for Panorama, but actually was a fully satisfying experience. Very very close to the shopping area, the streets and restaurants are easy reach by a back elevator, the cheapest parking, friendly and pro staff, great breakfast, panoramic view from the room and from the restaurant, absolutely value for the money, spacy room, clean bathroom, working and fast lifts, easy to find at a central location. Checked the downtown hotels and wouldn't trade our comfort and porking options to any of the other accommodations.

Room tip: any room offerpanoramic views, but the higher the better
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GiligaZsu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Xavier_Miquel, Director General at Panorama Hotel, responded to this reviewResponded 16 October 2016

Dear GiligaZsu,
We feel happy to know that you've enjoyed your stay at Hotel Panorama in Andorre.
We work hard to improve every day our facilities and services... and when anybody expresses an opinion like yours... we know that we're in the good direction.
Thank you very, very, very much,
Xavier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2016

Large hotel, near to all the shops, and with good views from the roof of the hotel. We had a family room which was large, and quiet, even though the hotel was busy. The breakfast was not that great, plenty of it, but the quality was not that fantastic!

Date of stay: August 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank jerry-nielsen3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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