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“Lovely hotel but service was variable”

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Tulip Inn Andorra Delfos Hotel
Ranked #18 of 29 Hotels in Escaldes-Engordany
Kitchener, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely hotel but service was variable”
Reviewed 2 November 2013 via mobile

We had some trouble finding the hotel as some of the roads had reportedly changed direction recently and this was not reflected in maps or our GPS. Once we figured things out, it was easy to get to.

The room was great and we arrived much later than our check-in time, and the staff were very flexible and understanding, allowing us to change our dates of stay without a problem. The first gentleman and lady we spoke to were very pleasant and provided excellent service! However, later that day, there was another man at the counter - I don't know his name but he had a tattoo on his neck. I found him to be unfriendly and rather arrogant. He was quite unpleasant to my husband, and he was much different than the other staff - who were all great. Unfortunately, I kept running into the unpleasant gentleman and then just chose to avoid the front desk.

Otherwise, I don't have any major complaints. People should be aware that the parking is at a surcharge of 18 Euros per day. Also, the WiFi signal in the rooms is very weak and easily lost.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KitKat781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Barcelona, Spain
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 April 2013

The only "excellent" that this hotel can be assigned is on the location. The hotel itself is just average, far from being a 4 stars, and not even a high end 3 stars.
Let's start with the "buts ...". When placing the reservation I requested a good room, mentioning that it was a short scape to celebrate our anniversary. When we arrived to the hotel we were assigned a room that was terribly smelling to tobacco and the bed covers were filthy (shoe marks included!). We went down to reservation desk and requested to be moved to another room. When explaining the problem the clerk's face denoted no surprise at all, and we were assigned a new room. This one was clean, and not bad smelling, but the window was facing a wonderful concrete wall! We had wasted enough time with ups and downs, so decided not to go for another change but mentioned the "landscape views" issue to the clerk.
BTW: when leaving the hotel after two days, we were told by one of the employees that the hotel was almost empty that weekend.
Regarding the food: the breakfast buffet is quite varied, but the quality is likely to be the worst I have never ever found in a hotel.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xavier V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Alicante, Spain
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 March 2013

We have been coming to the Hotel Delfos with our ski club for over 15 years!
We have always said the rooms are excellent for skiers and obviously designed by a women as there are many cupborcds and drawers!
Also good mirrors and bathroom toiletries!

We are disappointed with the food!
We used to be served at the table with an Al a carte menu which was always good and good service !
There used to be only one "grand" ( Exceptional buffet , a week, on Fridays)
Now we have a buffet every night and it gets very , very boring!
Although drink is now included which is a little compensation!

The Staff are mainly pleasent but do need more on reception when we arrive home from the slopes and we have to queue for our keys-whilst the only receptionist is on the phone!!

Wouldn 't use the car park at that price unless no alternative!
Overall Hotel is good but has become dated with the food!
Beds very comfortable and rooms clean

Room Tip: All O K. No views anyway!
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 512Jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jordi T, Director del Hotel at Tulip Inn Andorra Delfos Hotel, responded to this review, 3 April 2013
Google Translation
Estimado /a huesped,

Muchas gracias por su tiempo y comentarios positivos de las habitaciones de nuestro establecimiento , limpieza y amabilidad del personal.

Lamentamos enormemente que el servicio de Restauración y en concreto el servicio de Buffet no fuera de su agrado, sin duda , haremos llegar su comentario al Departamento correspondiente.

Saludos Cordiales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2013

The hotel is relatively good. It might be suitable for families and wide range of travelers. But… If you want to have a dine DON’T EVEN COME NEAR hotel’s restaurant “El restaurante La Tapad´era” because it is THE WORST restaurant we were. THE WORST MEAL and THE WORST SERVICE. At the first waiters strive to deceive you (by the way, waiters are alcoholics or drug-drug-addicts, be careful!) At the second you will wait your meal about 2 hours. And then you will be surprised with a meal a la carte that looks like garbage. Really, it will be "meals delivered especially for you from nearest dums", or "first-rate leavings". That is why, try to find another place for your dinner!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anatoly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 January 2010

We stayed at Delfos in Andorra for 6 nights in January 2010 as part of a skiing group.
The hotel is well situated being only a few metres from, and running parallel with the main shopping street in Andorra la Vella.
It is only 20 minutes by bus to the main ski resorts and as such is perfectly located. The hotel itself is warm and well decorated and generally the staff are welcoming.
The rooms are quite large and clean and always warm. There was an abundance of hot water - which is a must after a day's skiing. The room has a tv and small sitting area, fridge and safe. The beds were comfortable and clean though the linen was old and needed mending in places.
The food was Spanish and generally well cooked, though not popular with all. We had a buffet one evening which was excellent. Breakfasts consisted of a choice of both hot and cold dishes, limited cereals and toasting facilities.
Main complaint is the overriding smoke which seems to permeate the whole building. There is no designated smoking area and all public areas suffered. Even the fabric in the bedrooms reeked of smoke which was unpleasant.
if you are a smoker you will find the hotel Ok but if not it will mar the enjoyment of your stay.

  • Stayed January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sirico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire
Level Contributor
4 reviews
4 hotel reviews
Reviewed 21 October 2009

We booked this hotel as a package with the Caldea spa, so didn't actually know any details in advance but just requested a "four star plus" hotel. Unfortunately, it didn't really meet this standard. It was not easy to find even though we had the address and satnav, we still had to stop and ask (I fortunately speak a very little bit of Spanish, as I don't think English is widely spoken in Andorra unlike other parts of mainland Europe).

The hotel has an underground car park which is essential as there is not much parking available elsewhere. The attendant asked for our car keys, which we would rather have kept ourselves, but he didn't speak English or understand my poor attempts at Spanish or French so we just handed them over, but no form of receipt was provided. We only stayed one night and the next day asked for the keys which were returned without question by a different attendant, so he would not even have known us from the previous day. Presumably, you could ask for the keys for any car you like!

The hotel reception was good and the reception staff were very helpful and spoke excellent English. But the room was not to the same standard. Although the room was large, furniture and fixtures seemed quite dated and the double bed was actually two singles pushed together. The bathroom was ok, but again dated.

We didn't eat in the hotel, but there are lots of restaurants and bars within just a few minutes walk and alcoholic drinks are very cheap in Andorran bars! There is also lots of good shopping and I would recommend a visit to the Caldea spa.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank viatormundi09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2009

Location of the hotel was great, just off the main street in Escaldes and only a 10 minute walk to the center of Andorra la Vella. Getting to the ski slopes was not difficult at all, 10 minutes by bus and we were at the gondola. Breakfast exceeded expectations and the rooms were decent...heating wasn't good and there was no view at all.

Reception was nice and helpful, they provided us with a 10% discount for ski equipment rentals at a place that is just by the funicamp (gondola). Best way to get there is either by bus (L2) or by driving - parking at the funicamp is not much more expensive than the bus fare.

We have one big complaint about the whole experience - the parking. We left our car at the hotel garage, which charged 18 euros per day. Therefore, we expected to get decent service for this fee, but found that our car had been dented. Nothing was mentioned to us about the accident. Before leaving the hotel we were fortunate enough to realize what happened and the situation was dealt with, but we still had to pay.

  • Liked — location
  • Disliked — lack of recreational activities, parking
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debeits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tulip Inn Andorra Delfos Hotel

Property: Tulip Inn Andorra Delfos Hotel
Address: Avd del Fener 17, Escaldes-Engordany AD700, Andorra
Phone Number:
Region: Andorra > Escaldes-Engordany Parish > Escaldes-Engordany
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#13 Luxury Hotel in Escaldes-Engordany
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tulip Inn Andorra Delfos Hotel 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Delfos Hotel Escaldes Engordany
Tulip Inn Andorra Delfos Hotel Escaldes-Engordany

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