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All reviews fat alberts ski lockers harp bar skiing hotel gondola station plenty of choice spa facilities lounge area great central location small charge salad floor room morning and evening street noise apres ski live music early hours
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Reviewed 22 July 2013

So Having given this 3 stars I ought to list the good and bad about this place. A real mix of revues about rooms which I may be able to assist with as we were a group of 33. Ranging in age from 5 through early and late teens, thirties, forties, fifties and sixties. Rooms were of mixed quality ours for myself, my wife and my 5yr old daughter was small, with a rubbish view and smelled musty, others in our party had much nicer rooms. So having seen a few I would say they range from high 2 star to low 4 star. The reception and ground floor/bar is spacious with loads of room to spread out, clean and bright but the drinks prices were crazy, a vodka and coke was over 7€, considering in a shop not 100m a way a bottle of good quality vodka is just 6€ that is obscene. Food was great with a huge selection at breakfast and evening meal. Cereals, dozens of teas, breads, cakes, yoghurt, fruit etc etc etc and the full English you just can't go wrong. Evening meal was similar always having pasta, salad, kids dishes, chips, fish, several other mains and steak and chicken cooked to order. Great location and nice atmosphere.
So food, location, and spacious lobby were great in fact food and lobby being so good is the reason it has 3 stars. The major down points were the following :-
- bar prices, we are a large group and between us put a large amount over a bar but this was just too dear they probably could have made an easy 1500€ from our group with reasonable prices, instead we smuggled in drinks, we wouldn't normally but we have been to Andorra before and these prices were criminal - €4 for a kids coke!
- raw chicken from grill cook and uninterested manager.
- apathetic staff throughout hotel.
- stinky room from the 70's
- only one 4 man lift working (fun when 33 of you arrive together and then again when you leave again)
- off site shared ski lockers (no I don't want my £700 of snowboard in a locker where other hotel residents will be chucking their hire gear with gay abandon thanks).
- rooms too hot, very little control and as soon as you leave cleaners turn heating up to full blast again. (Common problem when skiing but worse than most).
In short I wouldn't return which is a real shame because it doesn't need much to make a low 3 stars a good 4.

Room tip: Get a balcony.
Date of stay: January 2013
  • Trip type: Travelled with family
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3  Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

Good place. Disappointed that it cost to use room safe. Great breakfast and dinner buffets with change in menu each time. Spent 2 nights and would again as long as I had transportation. Other travelers described a variety of room arrangements.

Date of stay: June 2013
  • Trip type: Travelled as a couple
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2  Thank kansasrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2013

I stayed a week here with my husband and step-daughter for our skiing holiday. The hotel was in a prime position, only 200 yards from the gondola station. In previous holidays we've had to rely on hotel transport to get us to the slopes so this was a real bonus. The hotel was very clean and the staff were all extremely friendly. The food was brilliant, lots of choice every night and breakfast consisted of both cooked and continental which is great because there's nothing worse than getting ready for an energetic day on the slopes and all you're offered is croissants and cakes.
There were two jacuzzis, a sauna and steam room available at no extra cost which was really needed after a tiring day. A couple of afternoons when we arrived back to the ski locker room we were greeted by staff offering us homemade hot chocolate which was so rich and thick, it was amazing!
Overall we had a great week staying at this hotel and if we go back to Soldeu we will definately stay here again!

Date of stay: January 2013
  • Trip type: Travelled with family
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2  Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2013

Pros - Location only 100 metres from Soldeu ski lift.
Excellent freshly cooked breakfast and friendly staff.
Cons - 2 star rooms, overheated and poorly furnished (no shower curtain, no chairs or bedside cabinets). Outside noise from pubs and clubs and pedestrians.
The evening meal left a lot to be desired, the food was of low quality and badly prepared.
This hotel however is one of the cheaper hotels in Soldeu

Date of stay: April 2013
  • Trip type: Travelled as a couple
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1  Thank KatieBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2013 via mobile



The context

We are a couple that picked Soldeu because of the good reviews of the slopes and the tuition. We previously went to Austria so were used to the smaller hotels and Spa facilities. We picked the Himalaia because of it's proximity to the gondola and that it had free spa facilities...
We paid £511 for half board and flights through Crystal /Thompson at the end of March. The ski conditions and quality of the pistes were the best we've had.

The Good

1) The hotel is a 3 minute walk (even with skis) to the Soldeu gondola, and provides free storage facilities. They don't have a heated boot room but we took our boots up to our warm bathroom every evening and that did the trick.

2) Friendly staff- they are dealing with a lot of people but still manage to clear tables and seat people in good order. They also have good front of house staff. We were put in a room on the first floor at the front at first and we could hear the band from the bar below- we were quickly moved without fuss. The problem is that the hotel feels rather soul-less, even with the friendly staff, it is still a big ski group factory.

3) Large rooms. All the rooms are of ample size, so of this is something you value then it's a good point. We however spend little time in our room so this wasn't something we personally valued as much

The bad

1) The rooms and en suites are not the cleanest we have been in. It seems like they've just had a wipe per and not a proper clean- this was our first impression when we first came in to the rooms, and was the case for both rooms we saw.

2) The spa facilities was one of the main reasons we booked but were very disappointing. It's on the first floor but feels like the basement, the atmosphere is not very relaxing, and both the small sauna and small steam room had faulty doors so they were not as hot as they should have been.
We were also not use to the fact that families brought their children in ( and sometimes un-supervised) which added to the non-relaxing atmosphere. They could have tried by adding music and providing nicer loungers - instead of the broken one in the corner.
The gym was equally as appalling, the equipment was unsafe and tired. They'd be better off changing it to another kids room and have the spa adults only.

The Ugly

The food. I must say at this point that the breakfast was fine. Plenty of selection but i would t say it was 4*. Although we paid for half board we only ate in the restaurant on the Sunday evening we arrived. 
The evening food was just horrible canteen-style, over salted and beige. Yes, there was a selection of different dishes, but they were all unhealthy, cook-from-frozen and bad. I think the main reason people have put good reviews about the food is because if you have kids then it is 'easy' to please them with the selection, and the majority of people at the hotel were large families that welcomed the fact they didn't have to cook for a week. It certainly wasn't 4* standard - probably not even 3*
The main reason for my review title is the mealtime 'experience'. The restaurant atmosphere  is less 'calm' and more 'creche'. There is no music, bad strip lighting and reams of families adding to the canteen feel. I doubt any couple would find it a nice experience to have dinner in.

After that experience, we ate at Fat Alberts, the Merlot and the Bruxelles, which are brilliant and good value restaurants all very close to the hotel.

In summary, we would definitely return to Soldeu, and there are enough set menu restaurants with good food to go to a 2 or 3* B&B or self catering apartment.

Date of stay: March 2013
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3  Thank sparkly_eyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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