We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Happy staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Piolets Park & Spa
Ranked #2 of 16 Hotels in Soldeu
Certificate of Excellence
Reviewed 13 March 2013

The staff at this hotel are so lovely and friendly. Check in was so easy, the girl at reception made sure we fully understood all aspects eg free drinks with dinner, lockers and safety deposite box in room. The rooms are great and the hotel is always warm. We are lucky to have a balcony, a good place to keep beers cool!
Unfortunately I injured myself, the staff were happy to offer us more pillows so I could make myself comfortable. The food is my favourite. The staff at dinner are rushed off their feet yet they are all so helpful and a few of the younger ones seem to be having a great time in their jobs. Staff this helpful deserve to be tipped every night!
The rooms are made up every day. When I was to stay in bed and could not move much I could hear the cleaning staff working and chatting and laughing. It's lovely to be surrounded by people happy in their jobs. The locations is perfect. My room is facing the road but it is not too noisy at night. Thank you very much Piolets

  • Stayed: March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank eimslynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this reviewResponded 20 March 2013

Dear guests

Thank you very much for your feedback on Ahotels Piolets Park & Spa and we are so delighted that you had an enjoyable stay with us.
Our priority is to offer to all of our guests a warm service so they feel at home away from home.
We are very pleased to hear that you spent a lovely time with us.
Above all , thank you very much for your positive feedback about our team, this is certainly encourage us to carry on with a good work.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (966)
Traveller rating
Traveller type
Time of year
Language
  • More languages

237 - 243 of 966 reviews

Reviewed 10 March 2013

Food is bad for a four star hotel. Choice is limited and food not properly cooked in some instances. General facilities good as is location although the ski locker/shuttle is manic especially with some foreign nationals who don't appreciate the concept of a queue! I opted to rent a locker at the gondola station which whilst at 50 euros was money well spent. Only other downside with hotel is noise. You hear everything from children running in corridors, doors slamming and tourists coming and going in the middle of the night due to layout of hotel rooms/entrance to hotel.

Room Tip: Not all rooms come with a balcony and those that don't are a no no! Insist on a balcony room if...
See more room tips
  • Stayed: March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank palmsprings08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones con Clientes at Hotel Piolets Park & Spa, responded to this reviewResponded 11 March 2013

Dear guests

First of all, many thanks for taking the time to share your thoughts and experiences, although some of them were not totally positive.
Please accept our apologies for not meeting your expectations at your stay.

We have many food options at restaurant both breakfast and dinner, it is a real pity you did not like it very much, we are try to improve every day, and include and international options where everybody can find their own choice.
Our hotel have nearly 90% rooms with balcony unfortunately you could not offer one with this, it was probably because of the high occupancy we had, as well the noise of the children at the lobby , as it was bank holidays at school, and it was true we has that week more children than we usually have.

We hope you give us an opportunity to serve you better, should you consider visiting again in future time.

Best regrads

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2013

My nine year old son and I had an excellent stay here over the half term week. The staff here are super friendly and the kid's room, open between 4 and 10pm was an unexpected treat. My son made lots of new friends and, as a single parent, I had lots of time to relax with my book. We will come again!

  • Stayed: February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lovelygrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this reviewResponded 11 March 2013

Dear guests

Thank you very much for your feedback we are so delighted that you had an enjoyable stay with us, even more your lovely nine years old son.
We are extremely pleased to hear that he could spend a nice time and could make a lot of friends.
It is very important to us, to try to create the perfect holidays not only for adult for also for children, they are the center of the family and one of our principals been reason.

We look forward to welcoming once again at Ahotels Piolets Park & Spa.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2013 via mobile

We are a family of four with 2 young boys. On arrival (driven from Barcelona Airport - 3 scenic hours) we sere impressed by the service of all the staff. Particularly Mat a young guy who anticipated our needs and could not have been more helpful.
There was a misunderstanding regarding our booking with no obvious blame. The Hotel responded to the issue and again impressed us with their understanding and speed of resolution.

Only two days into our one week stay and already we're planning our return with friends next year. Hence the unprecedented action of me writing a review about a hotel.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RogerF7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this reviewResponded 20 February 2013

Dear guests

Thank you very much for staying with us and for your feedback.
It is lovely to know that you enjoy your stay, and we are really happy you found our staff helpfull at all time.

I should be delighted to meet and welcome you personally in your next visit.
We are so pleased to know that you consider coming next year.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2013

We have just returned from our family ski holiday, all I can say is the hotel food has improved since last year it is a little hotter than last year. Which is a great thing. We wrote a report on the hotel last year. Which I still stand by. I don't think you can get a better hotel at the price. Don't get me wrong there are better hotels but at a price.... One of the great things we noticed was that some of the staff were the same, which means great continuity.

  • Stayed: January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Collinfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this reviewResponded 19 February 2013

Dear customers

It is great to know that you have chosen again, another year as a place to spend your holiday, there is nothing more gratifying for us!

It's a good opportunity for us that customers can compare their different experiences in different years, because they can indicate and let us know which improvements have been made and all we can do and invest to get better.

For example as you say, we put an air curtain to control the heating in common areas to keep it warm in mid-season last year and for the comfort of our guests in the most optimal conditions.

We appreciate your words once again and we hope to see again next season.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2013

Having been to Soldeu for the past two years staying at the Sport Hotel both times, we thought we would try a different hotel in the same location.

Piolets Park and Spa is a modern hotel with good facilities. The rooms are spacious which included a small seating area allowing you to relax rather than having to sit on the beds. Bed linen and towels were changed on a very regular basis and the room was always cleaned to a good standard.

We stayed on a half board basis and while the food was always fresh and regularly replenished, we found the choice was a little limiting and was rarely hot. There was a hot plate but rather than cooking to order the meat/fish was cooked and let on a plate with no covering over.

The location is at the bottom of the village and while there is a regular ski bus service morning and night to the Gondola which is about 1/2mile away when we stayed there was so much snow the bus couldn't get out and it was necessary to walk. While no fault of the hotel it was a long slog with skis, poles, boots etc and it would be more convenient if the hotel could secure access to ski lockers at the Gondola station. I understand they are available but currently cost approx E50 per week.

The Spa is also maintained to a good standard with towels and lockers provided. It is necessary to wear a cap and as we didn't take one with us they cost E1.50ea. Families can use the Spa between 4 and 7pm and needless to say it gets very busy and noisy.

Comparing the Sport and Piolet Spa, while the Spa rooms are more spacious and of better quality due to the location of the Sport and the food we would choose to return to the Sport on our next visit.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this reviewResponded 19 February 2013

Dear customers

We are pleased you have spent the time to leave your comments about your recent stay at Ahotels Piolets Park & Spa.
As you say, it is a modern and contemporary hotel with spacious rooms and where everything has been designed to enjoy a few days of rest and comfort.
Unfortunately, despite having a free shuttle service to take guests from the hotel to Gondola, we had a recent snow storm so it made this service took much more time to get there.
Regarding the food we always try to varied, allowing for all tastes and nationalities and we continue to control the temperature of the food to optimize the quality of them.
As a family hotel, the spa is also focused on the same line, so we have set different times, where both families with children and adults can have their place, during the family time where kids can get in, there is much more noise and less quiet while in our adult time will find peace and tranquility that a spa requires.
We hope we can see you again and we will continue working in our constantly
improvements .

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2013 via mobile

Lovely modern looking hotel. Great bar staff and lovely Gin and Tonics! The hotel lacks the personal touch in my opinion. Booked through Inghams. Buffet food was always varied and of a good standard. Staff weren't aware of inghams package deal so we constantly had problems trying to order our "free drinks" With our meal. Rooms are very nice but share an entrance door which is fine until you have neighbours that don't know how to close doors quietly!
Weather report posted on reception desk was out of date once so showed nice sunny weather but the reality was that the mountain had 40mph winds with freezing windchill!
Ski hire shop was good (attached to hotel) but Calbo by gondola appears to be better stocked. Minibus transfer to gondola was very efficient although there can be queues in the morning. Boot room is damp and smelly. My boots never dried out!
Spa area was great if you don't mind relaxing with loads of kids screaming and jumping in and out of the pools. Take own swimming cap as you have to wear one at all times. Didn't see this in the brochure. They supply hats for 1.5 euro though. No robe and slippers supplied for spa area.

They don't tell you about the safe charges until you spend 20mins trying to get them working and realise when you go back to reception to state it's faulty they then register your key card to activate it!

The ski area is brilliant though! Especially for beginner/intermediates and the fun parks are excellent! Great holiday and après ski but hotel staff and some of the facilities let it down for me.

I would go back to Soldeu but would consider another hotel.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank NatnDaveAllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this reviewResponded 13 February 2013

Dear guests

Thank you very much for chearing with us your experience about your holidays.
In fact Ahotels Piolets Park & Spa it is a concept of a modern hotel with nice rooms and different services that we offer to our clients to make their stay easier and more comfortable.
We are very proud about our staff as they can make all the different about your holiday, we are very happy you like them.

We hope we can see you again in any of our hotels and thanks again for you opinion.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Soldeu
0.4 mi away
Sport Hotel Hermitage & Spa
0.3 mi away
Sport Hotel Village
Sport Hotel Village
#3 of 16 in Soldeu
502 reviews
0.2 mi away
Himalaia Soldeu
Himalaia Soldeu
#5 of 16 in Soldeu
521 reviews
Show Prices
Show Prices
Show Prices
9.3 mi away
Hotel Spa Princesa Parc
3.6 mi away
Grau Roig Andorra Boutique Hotel & Spa
0.7 mi away
Nordic Hotel
Nordic Hotel
#2 of 4 in El Tarter
487 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Piolets Park & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Piolets Park & Spa

Address: 19 Carretera General 2, Soldeu AD100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
#2 Spa Hotel in Soldeu
#2 Luxury Hotel in Soldeu
Price Range: £95 - £408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Official Description (provided by the hotel):
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Evoline ltd, Ebookers, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Hotel Piolets Park & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ahotels Piolets Park And Spa
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Soldeu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing