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“BUDGET 4 STAR”

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Hotel Piolets Park & Spa
Ranked #2 of 17 Hotels in Soldeu
Certificate of Excellence
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“BUDGET 4 STAR”
Reviewed 7 April 2013 via mobile

A tired hotel
The staff were all very good and always did the best they could.
Really a 3 Star but with good leisure facilities
Food was ok (Major gridlock at 7.00pm at restaurant opening time )
Good value
Good for families
Beds uncomfortable
Excellent wi fi
Hotel Lobby and bar full of people on their gadgets (so avoid if you want to converse with anybody)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mal7672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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887 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Dutch first
  • English first
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English first
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
Reviewed 2 April 2013

This hotel is definitely NOT a four *!
The team serving the buffet is really rude, with few exceptions. The services offered by the hotel are not very suitable for a hotel claiming to be 4 stars.
the rooms are small and are dirty and neglected.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 4 April 2013
Dear Cristina A,

Lots of customers are rating another hotel of the chain and not this one. This is a mountain resort that is located further down in the same street and perhaps you have stayed at the one situated right on the gondola side, a bit more ancient, but perfect for those that want to enjoy their winter holidays with family or friends and step straight onto the slopes from the hotel door. In any case, thank you very much for your review, thank you all, we would continue working to improve all the services.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 April 2013

This was our 2nd stay at the Hotel Piolets Park and Spa as we also stayed last year whilst skiing. Rooms are spacious and either located at the front or back of the hotel. We now have stayed at both and would recommend you request a room at the back as it does get a bit noisy at the front of the hotel. Ski lockers are located in the basement -1 and you will need a euro that is refundable (like swimming/gym lockers in England). Free wifi on the ground floor area does tend to slow down if lots of people are using but the majority of time works fine, comfy sofas to relax after skiing. Dinner starts at 7pm and there is a huge choice and I have to say compared to last year the food temperature is greatly improved, if you want things even hotter there is a microwave. If you are a typical meat and 2 veg person you may struggle slightly as the food is European (what do you expect lol) and to be honest lovely. We were with our 2 boys and they loved the choice, staff are always helpful and friendly. There is a free bus that takes you to the gondola located with the lockers would recommend as you don't want to be walking up the hill and tiring yourself out before even starting, they run 2 buses at busy times and you rarely wait more than 10 mins if that. Please ignore the reviews where somebody rated 1 star the reviewer is rating another hotel called the Piolets and Not Piolets Park and Spa. The Piolets is on the gondola side of the street and Piolets Park and Spa is on the other side of the road further down. Free kids club which my younger son loved with a soft play area colouring and Wii games. Ski hire shop is located in the hotel I think at was called shuuski really handy. Lovely stay again.

Room Tip: Ask for a room at the back of the hotel
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roweys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 4 April 2013
Dear Roweys,

First of all, thank you very much for your review, we would also like to thank you for visiting (twice!) the Ahotels Piolets Park & Spa and enjoying your skiing time with us. We are going to improve our Wi-Fi to avoid that all the devices (computers, mobiles or tablets) that are not being used in a moment keep working worsening the connection and achieve that WI-Fi works fine to all active users.

It is true that lots of customers confuse this hotel with the Piolets and this one, the Piolets Park, is a modern mountain resort that boasts all the necessary services to ensure clients have the perfect holiday. The other one is a leisure hotel situated right at the foot of the slopes, a bit more ancient but perfect for those that want to enjoy their ski holidays with friends and go out of the hotel without removing their boots.

Hope that you visit us next season (again), we will continue improving to ensure you and your companions a comfortable and pleasant stay.
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norfolk
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 April 2013

Have to say I was really concerned staying here after reading the mixed reviews.

I was actually pleasantly surprised.... The hotel IS clean, rooms/maid service to a good standard.

I found the food had more than enough choice for a week and the temperature was fine. I can see if people have breakfast later in the morning they would be disappointed as a lot of the food and juice had gone. Dinner- choice was good, salad bar and desserts- plenty of options.

Again ski bus chaotic at certain hours in morning but this is free! If you go after 9.30... You get straight on.

Couple of disappointments were lack of English channels on TV, this is not normally a problem but there is no wifi in the room. You had to use the lobby. Albeit lovely, you can't get away from other guests and enjoy your room/balcony and use these facilities. The other was noise levels with the children. This is a family resort so lots of children, as it was just two adults in our party, we found it incredibly noisy and doors slamming and children running all the time along the corridor.

English people- definitely load up your laptops with fims/books.

Skiing is brilliant with lots of long varied runs.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kellymac967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 4 April 2013
Dear customer,

We extremely appreciate your words, this review invite us to continue improving with positivity. Your comments about the buffet are valuable contributions to encourage British tourists visit our mountain resort. This winter, after receiving some client reviews, we’ve activated changes in our buffet-style restaurant modifying the offer and being attentive about the food temperature. We are proud to listen that it has been pleasant for your family.

On the other hand, and as you have noticed, the hotel is a family resort and many of the programmed activities are designed for children but, we are studying the possibility of reserving some areas to help adults and couples relax. It is a very ‘polyvalent’ hotel, ideal for both skiing and couples or family holidays. Located just 400 m from the Grandvalira- Soldeu cable car, offers a free shuttle service from the hotel to the entrance of Grandvalira but is recommended to be early in the morning in order to avoid queues.

Thank you very much for you review and hope you visit us next season.

Regards,
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Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2013

I'm just back from staying in the Piolets, in Soldeu, for a week (17-24/03/3013) and this hotel is definitely NOT a four *!

The service throughout the hotel is atrocious to the point of having to interrupt staff members' conversations with their friends to get served at the bar to being told that our group of four had to sit at separate tables as there were none available for more than two and that we couldn't pull two tables together.


As for the food, OMG, if you like bland and over cooked then you'd be well catered for. No more to be said.

The maid service was no better, which only consisted of the beds being made and the floor in the en suite mopped each day. That was it! We had disposable tumblers in the room when we arrived - they were never replced. We had champagne flutes left in the room, minus any Cava, which we found out was a gift from the tour operator and didn't receive - the flutes were never washed out or replaced.

This hotel is tired and in need of refurbishment and the staff's attitude is reflective of this.

The only saving grace is that the Piolets is on the same side of the road as the telecabin and has mountain views. Apart from that it is over rated, over priced and bad value for money.

I have been to Andorra five times, now, and would not advise anyone to stay at this hotel. If you choose to go to Soldeu then look long and hard at either the Sport, the Sport Hermitage or The Hymalaya.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, 26 March 2013
Dear guests

First of all we would like to thank you for choosing our hotel for your recent stay and for sharing your opinion.

We are really concerned about your comments. We continuously strive to offer our guest a 4* service. Knowing that, in your case, we have not achieved it make us feel unhappy.

We will keep working hard in order to further improve and offer our best quality of service and product.

It will be a really pleasure if you decide to give us a new opportunity to better serve you in the future.

We send our best greetings

Kind regards
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Ashby
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2013

The hotel was spacious, well appointed and reception staff were welcoming; check in was easy. The room was spacious; plenty of hot water all day for baths after the rigours of the ski slopes. The Gin and Tonics served in the bar were amazing (choice of 7 gins).
The meal times however were somewhat chaotic verging on the farcical. When I'm dining I do not want a battle (every night) to get my complimentary 2 drinks of wine; do not want to hear endless moving of tables and chairs; do like to know what I am eating (some of the offerings at the hot and cold bar were unidentifiable); don't want to queue 10 minutes for a cup of coffee; don't want to walk yards between collecting butter, marmalade and toast (all at 3 separate points on the servery) and I certainly don't want to be told to hurry up and finish because there are other people waiting!
Notwithstanding the above overall the stay was very good; excellent value for money; located right next to the Gondalas and a superb choice of ski runs from Soldeu.

Room Tip: Best rooms on side facing ski slopes (better views and away from the main road) but no doubt these c...
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, 20 March 2013
Dear customers

Thank you very much for your feedback and taking your time in let us know your experience during your holidays.
We always aim for our guest´s comfort and would never wish to diminish your opinion about food and resturant service in our hotel.

We hope you give us an opportunity to serve you better, should you consider visiting us again in a future time .

Best regards
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Newry, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2013

The staff at this hotel are so lovely and friendly. Check in was so easy, the girl at reception made sure we fully understood all aspects eg free drinks with dinner, lockers and safety deposite box in room. The rooms are great and the hotel is always warm. We are lucky to have a balcony, a good place to keep beers cool!
Unfortunately I injured myself, the staff were happy to offer us more pillows so I could make myself comfortable. The food is my favourite. The staff at dinner are rushed off their feet yet they are all so helpful and a few of the younger ones seem to be having a great time in their jobs. Staff this helpful deserve to be tipped every night!
The rooms are made up every day. When I was to stay in bed and could not move much I could hear the cleaning staff working and chatting and laughing. It's lovely to be surrounded by people happy in their jobs. The locations is perfect. My room is facing the road but it is not too noisy at night. Thank you very much Piolets

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eimslynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Director de Relaciones Públicas at Hotel Piolets Park & Spa, responded to this review, 20 March 2013
Dear guests

Thank you very much for your feedback on Ahotels Piolets Park & Spa and we are so delighted that you had an enjoyable stay with us.
Our priority is to offer to all of our guests a warm service so they feel at home away from home.
We are very pleased to hear that you spent a lovely time with us.
Above all , thank you very much for your positive feedback about our team, this is certainly encourage us to carry on with a good work.

Best regards
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Additional Information about Hotel Piolets Park & Spa

Property: Hotel Piolets Park & Spa
Address: 19 Carretera General 2, Soldeu AD100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Soldeu
#2 Luxury Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
#2 Spa Hotel in Soldeu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Official Description (provided by the hotel):
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 
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Also Known As:
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park And Spa
Ahotels Piolets Park Soldeu

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