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“Good value for money!” 4 of 5 bubbles
Review of Hotel Piolets Park & Spa

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Hotel Piolets Park & Spa
Ranked #2 of 17 Hotels in Soldeu
Certificate of Excellence
Romania
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good value for money!”
4 of 5 bubbles Reviewed 10 April 2013

I spent there one week with family and friends, for skiing, in a double room, half board. The hotel is not luxurious, but provides all comfort and fulfils well the expectations. The room was decent size, clean and well serviced. Also very quiet, especially considering that it was facing the busy street (very good noise proofing windows). Buffet breakfast and dinner were more than decent, the menu was changed every evening, the food looked fresh and well prepared (especially if you are into sea food); we did not feel the need of eating outside. The hotel is located more that 500m from the cable car, but offers for free a brilliant service - a 5 mins frequency minibus shuttle, from the basement (where the lockers are located) to the cable car - very convenient, made the difference!
Staff were mostly friendly and willing to provide a good service. Except the ski rental shop staff, which were more concerned to sell us an insurance for the gear and collecting the payment in advance, rather than making us feeling as the ones paying for their salaries!
The hotel charges the access to Spa. Wi-Fi is free in the reception area.
Overall good experience, I recommend.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gabi_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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  • English first
  • French first
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  • Portuguese first
  • Russian first
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English first
lincs
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 9 April 2013

was slightly worried after reading other reviews but shouldn't have been. Stayed there March 10 for a week. Room clean and had everything needed, ( a couple of non news english channels on the tv would have been nice but that is being really picky). Lovely spa facilities and had a free hour there each day as part of our package, also had 2 treatments included and had a lovely massage.
Transfer service to and from the slopes is good only a bit of a queue on a couple of days.
Lots of space in the lobby area and good wifi.
Childrens club was great and daughter loved it there
Food is the one area they could improve - it was often only just warm - baked beans were completely cold one morning. Not everything was labeled or labeled correctly ( chicken nuggets turned out to be potato croquettes). Salad bar was superb though.
Would definately stay there again

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank greyhorses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Public Relations Manager at Hotel Piolets Park & Spa, responded to this review, 22 April 2013
Dear Guest,

From beginning to end it was a pleasure to receive your comments. We are delighted to read that you enjoyed all aspects of the hotel during your stay, and that we managed to live up to, if not surpass, your expectations.

Thank you for your very kind praise of our hotel. It is such a pleasure to know that you found us “super place”, and we are very glad that you were pleased with our accommodations, spa and Kid’s club.

In relation to our buffet, you are quite right indeed that we required an upgrade. In fact, we are currently in the progress of improving it, we’ve activated changes in our buffet-style restaurant modifying the offer and being attentive about the food temperature.

It would be a pleasure to welcome you and your familly back to Ahotels Piolets Park & Spa, hopefully in the not too distant future.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma de Mallorca, Spain
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 April 2013

I have stayed in this hotel for 5 times with my family. It's a fantastic ski hotel. Situated 200 m. away from the telecabin but with a continuous shuttle service and free ski lockers.Staff is friendly. Good value for families with a free kids club with wii games. WIFI in the hotel lobby and bar very appreciate. Spa available for kids until 19 hrs.
This year we found food was worst and less quantity than before. I think this hotel should not cut costs in food.
I would like to ask the hotel to regain the level in the quality and quantity of food.
It would be a good idea to have a ping pong table and some tables for games.
Hope to retun next year and check if food has improved. I love this hotel.

  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mallorca11585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Public Relations Manager at Hotel Piolets Park & Spa, responded to this review, 22 April 2013
Dear Guest,

Thank you for choosing to stay at Ahotels Piolets Park & Spa, and for taking the time to write your review.

We would like to thank you for your kind comments on our spa, kid’s club, and particularly our staff. It is always a delight to us to know that their efforts are appreciated.

In relation to our buffet, we are working to improve it in an effort to increase customer satisfaction. We do hope that you will find the improvements in our service to your liking on your next visit.

We very much look forward to welcoming you back again in the near future.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 7 April 2013 via mobile

A tired hotel
The staff were all very good and always did the best they could.
Really a 3 Star but with good leisure facilities
Food was ok (Major gridlock at 7.00pm at restaurant opening time )
Good value
Good for families
Beds uncomfortable
Excellent wi fi
Hotel Lobby and bar full of people on their gadgets (so avoid if you want to converse with anybody)

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mal7672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
2 of 5 bubbles Reviewed 2 April 2013

This hotel is definitely NOT a four *!
The team serving the buffet is really rude, with few exceptions. The services offered by the hotel are not very suitable for a hotel claiming to be 4 stars.
the rooms are small and are dirty and neglected.

  • Stayed April 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 4 April 2013
Dear Cristina A,

Lots of customers are rating another hotel of the chain and not this one. This is a mountain resort that is located further down in the same street and perhaps you have stayed at the one situated right on the gondola side, a bit more ancient, but perfect for those that want to enjoy their winter holidays with family or friends and step straight onto the slopes from the hotel door. In any case, thank you very much for your review, thank you all, we would continue working to improve all the services.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 1 April 2013

This was our 2nd stay at the Hotel Piolets Park and Spa as we also stayed last year whilst skiing. Rooms are spacious and either located at the front or back of the hotel. We now have stayed at both and would recommend you request a room at the back as it does get a bit noisy at the front of the hotel. Ski lockers are located in the basement -1 and you will need a euro that is refundable (like swimming/gym lockers in England). Free wifi on the ground floor area does tend to slow down if lots of people are using but the majority of time works fine, comfy sofas to relax after skiing. Dinner starts at 7pm and there is a huge choice and I have to say compared to last year the food temperature is greatly improved, if you want things even hotter there is a microwave. If you are a typical meat and 2 veg person you may struggle slightly as the food is European (what do you expect lol) and to be honest lovely. We were with our 2 boys and they loved the choice, staff are always helpful and friendly. There is a free bus that takes you to the gondola located with the lockers would recommend as you don't want to be walking up the hill and tiring yourself out before even starting, they run 2 buses at busy times and you rarely wait more than 10 mins if that. Please ignore the reviews where somebody rated 1 star the reviewer is rating another hotel called the Piolets and Not Piolets Park and Spa. The Piolets is on the gondola side of the street and Piolets Park and Spa is on the other side of the road further down. Free kids club which my younger son loved with a soft play area colouring and Wii games. Ski hire shop is located in the hotel I think at was called shuuski really handy. Lovely stay again.

Room Tip: Ask for a room at the back of the hotel
See more room tips
  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roweys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 4 April 2013
Dear Roweys,

First of all, thank you very much for your review, we would also like to thank you for visiting (twice!) the Ahotels Piolets Park & Spa and enjoying your skiing time with us. We are going to improve our Wi-Fi to avoid that all the devices (computers, mobiles or tablets) that are not being used in a moment keep working worsening the connection and achieve that WI-Fi works fine to all active users.

It is true that lots of customers confuse this hotel with the Piolets and this one, the Piolets Park, is a modern mountain resort that boasts all the necessary services to ensure clients have the perfect holiday. The other one is a leisure hotel situated right at the foot of the slopes, a bit more ancient but perfect for those that want to enjoy their ski holidays with friends and go out of the hotel without removing their boots.

Hope that you visit us next season (again), we will continue improving to ensure you and your companions a comfortable and pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
norfolk
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 April 2013

Have to say I was really concerned staying here after reading the mixed reviews.

I was actually pleasantly surprised.... The hotel IS clean, rooms/maid service to a good standard.

I found the food had more than enough choice for a week and the temperature was fine. I can see if people have breakfast later in the morning they would be disappointed as a lot of the food and juice had gone. Dinner- choice was good, salad bar and desserts- plenty of options.

Again ski bus chaotic at certain hours in morning but this is free! If you go after 9.30... You get straight on.

Couple of disappointments were lack of English channels on TV, this is not normally a problem but there is no wifi in the room. You had to use the lobby. Albeit lovely, you can't get away from other guests and enjoy your room/balcony and use these facilities. The other was noise levels with the children. This is a family resort so lots of children, as it was just two adults in our party, we found it incredibly noisy and doors slamming and children running all the time along the corridor.

English people- definitely load up your laptops with fims/books.

Skiing is brilliant with lots of long varied runs.

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kellymac967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 4 April 2013
Dear customer,

We extremely appreciate your words, this review invite us to continue improving with positivity. Your comments about the buffet are valuable contributions to encourage British tourists visit our mountain resort. This winter, after receiving some client reviews, we’ve activated changes in our buffet-style restaurant modifying the offer and being attentive about the food temperature. We are proud to listen that it has been pleasant for your family.

On the other hand, and as you have noticed, the hotel is a family resort and many of the programmed activities are designed for children but, we are studying the possibility of reserving some areas to help adults and couples relax. It is a very ‘polyvalent’ hotel, ideal for both skiing and couples or family holidays. Located just 400 m from the Grandvalira- Soldeu cable car, offers a free shuttle service from the hotel to the entrance of Grandvalira but is recommended to be early in the morning in order to avoid queues.

Thank you very much for you review and hope you visit us next season.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Piolets Park & Spa

Property: Hotel Piolets Park & Spa
Address: 19 Carretera General 2, Soldeu AD100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Soldeu
#2 Spa Hotel in Soldeu
#2 Luxury Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Official Description (provided by the hotel):
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 
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Also Known As:
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park And Spa
Ahotels Piolets Park Soldeu

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