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“Skiing week with family.”

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Hotel Piolets Park & Spa
Ranked #2 of 16 Hotels in Soldeu
Certificate of Excellence
Wallasey, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Skiing week with family.”
Reviewed 9 March 2014 via mobile

We have just returned from a weeks stay. We stayed on the 4th floor with a mountain view. The hotel was very clean and modern.
We used the lockers at the hotel and also the minibus up to and from the gondola most days. They advertised that the bus stopped at 5pm, but as we were in afternoon ski lessons, it was often after 5pm when we needed the bus home, and the minibus drivers were so smiley and helpful, that they came back for us on a few occasions to save us walking with all our ski equipment, especially as we were with 2 children. The bus service goes off from about 11.30am til 2.30pm I think.
The restaurant was clean, well managed and food replenished often. The staff very friendly, especially Leticia. The only negative was that the food was often a little cold, but as it was buffet style, I'm not sure how they could've improved this. The salad bar was the highlight of my meal, lots of choice.
The morning coffee machine was a little temperamental, but the quality of the food and the cleanliness of the restaurant was good.
The spa was lovely, we went as a family after ski school, so it was busy with children, but lots of fun to be had rolling in snow and then getting warm in the outside tub! I also went on a morning and it was quiet with the pool to ourselves for a quiet swim.
The wifi was a problem for me, I couldn't get it to connect all week, but others in our group had no problems at all, so it may have been a problem with my phone.
The kids club was open from 4pm til 10pm, so we were able to have a drink in the bar whilst the kids were playing football or on the wii with the staff.
Our room was spotless, cleaned exceptionally well every day, even when we were leaving later on that night. We had no issues at all.
We've stayed in Soldeu a few times now, and would definitely return.
Great place to relax after a hard days ski!

Stayed March 2014, travelled with family
Helpful?
1 Thank Jules F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 18 March 2014
We are so glad you enjoyed your stay and we have also shared your comment with Leticia! Thank you for taking the time to write. We are really glad you had such a great experience at our Hotel, at the restaurant and the spa, and at the resort. All the best,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2014

We stayed at the piolets park and spa for a weeks skiing and really could not fault it! We emailed the hotel in advance and asked for adjoining rooms which on arrival they delivered. These aren't your usual adjoining rooms as there is one door off the corridor into a porch area with two doors, one each into each room. The rooms were clean and spacious with a lovely balcony overlooking the resort. Great view to wake up to every morning and we miss it! The staff could not have done more for us and were very friendly. The restaurant was really spacious and good plentiful with a large selection, the puddings were especially good!! The bar was very clean and modern and prices were very reasonable, especially for a hotel (€3.50 for a large beer) the gin and tonic was really good but you don't need a double! The normal measure was like a triple in the uk! This was about €5 but was presented in a huge glass with lime strips and juniper berries, really well appreciated after a days skiing! The hotel is only about 5 minute walk up the hill to the gondola station but there is a couple courtesy buses running every 5 minutes. We hired a locker at the gondola so didn't use the bus and this saved us lugging kit around each day and it is always a relief to get the ski boots off! The locker at the gondola cost €50 for the week. The open reception lounge/bar area was really big with plenty of large comfy sofas, this is the only place you could get wifi but it was quite quick once logged on and all free. There were also 3 large tv's showing the Olympics while we were there. Soldeu is a great resort with plenty of skiing for a week for all abilities. The ski instructors are very friendly and private lessons cost about €80 for 2 hours which is reasonable compared to other ski resorts. Plenty of English and English speaking instructors too! The spa area was lovely with an indoor and outdoor hot tub type pool, swimming pool and steam room, this was about €6 for a child and €12 for an adult. The hotel open areas always smelt lovely as well with the aromas of the spa. We really can't fault our stay and shall be returning hopefully next year and We would recommend this hotel to anyone!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curtik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 7 March 2014
What a great review! Thank you for your positive feedback. We are happy to hear that you enjoyed the location as well as the services of the hotel. As to the WiFi we are excited to state that the WiFi is being upgraded in both coverage and capacity. We are glad that the team was able to assist. Your feedback about the staff has been shared, and appreciated. Thank you!
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Edinburgh, United Kingdom
1 review
Reviewed 4 March 2014

We were really a little apprehensive after reading other reviews about this hotel. We were pleasantly surprised - really impressed with the communal areas the food was great lots of choice and kids always had something they liked. The kids club was a big hit with our 6 & 9 year olds. We found all the staff from reception to the mini bus drivers very friendly and always happy to help. It's a fab location and the resort is incredible the hotel is 2-3 minutes in mini bus to the gondola and Having lockers and the hire shop in the hotel were a great resource for us. Down points I guess were the rooms and routes to the rooms were a little tired and needed more attention sadly the tv was pretty useless and was a waste of the very small space we did have. Didn't spend a awful lot of time in the room so it worked for us but probably wouldn't recommend to anyone who likes to spend time in their room. The beds were comfy and bath and shower were great and the view was gorgeous from the balcony. The spa was lovely but it was at extra charge very busy and lots of kids (including ours) between 4-7. We would go back to this hotel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pollypad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 7 March 2014
Thank you for your feedback. We too believe we are positioned excellently in Soldeu, 300 m from Grandvalira. We are glad that you enjoyed the ski resort and that you aprecciated our free shuttle service to the slopes. This mini bus can get you to Grandvalira, door to door, in less than 5 minutes. Our hotel is a modern hotel with all kind of services for your comfort and that of your family and we are happy to hear that you enjoyed them ... what else can we say? We look forward to welcoming you back in the future!

All the best!
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Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 February 2014 via mobile

Stayed for a week skiing. Left 23/2/14. Met mum-in-law there. When checking in staff realised we were together so went out of their way to get us adjoining rooms, which the kids loved.

Nice sitting area in lounge, good place to chat and email photos home (didn't want to be on internet any more than that).

Good selection of food for breakfast and evening meals. Yes they do a lot of seafood but it was delicious, my daughters loved the prawns. My girls liked kids club (age 7&10), which was available 4-10pm but usually only went for an hour before dinner. We went at 7pm most evenings and no queues.

Great mini-bus service to the gondola, took 2-3 minutes and drivers were in hand to help load your skis etc into the bus both in the morning and again in evening.

Fab, would like to go again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lin_dasmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 7 March 2014
We are really glad you had such a great experience at our Hotel. We are glad you enjoyed our staff and the service they provide. We would love to make your next stay even better. Thank you!
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Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 February 2014 via mobile

We stayed here for a week over half term. Loved Andorra and Soldeu and gather this is one of the better hotels to stay at but really hoped for more. On the upside the food was very good, lots of choice for kids and grown ups, and the service in the restaurant was great. We didn't have to queue at all for breakfast or dinner. The reception staff were not as friendly or helpful as the restaurant staff however. There was one receptionist who was excellent, the others all pretty moody. We had issues with our keys not working, which took a while to get fixed.
What was disappointing was that the hotel just felt a bit grubby away from the communal areas. On arrival our room was not clean, there was rubbish in the bin and everywhere was dusty. Some days the room was not cleaned well, dust and dark hairs (not ours!) to be found in the bathroom and on the beds. The room itself was pretty shabby and really badly lit. There were loose tiles in the bathroom and damage to the walls and wardrobes. The View from our balcony was fab though.
We were given two free entries to the spa on arrival (not sure why) and a meal at a nearby Italian restaurant, which were nice surprises. The spa/pool/jacuzzi were very nice but small and nowhere to really be able to swim.
We walked to the gondola each morning and kept our stuff in the lockers there, to save queuing for the hotel minibus.
So it's a good location, good for half board but the rooms and service are too basic for a four star hotel and we would try another hotel next time.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Milostaustell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 26 February 2014
Thank you for your feedback about your stay with us. Your room was not to standard, and we apologize for that. As to the staff, we are sorry that you didn’t found it to be friendly. Much of the staff from the last winter seasons continues to stay with the hotel, and we have always been proud of the personalization that we are able to deliver especially with our repeat guests. We are very disappointed to read about your experience with us and hope to get the chance to welcome you back in the future.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2014 via mobile

Visited last year and "experienced service levels not experienced while Skiing before" and wrote my only ever review.
Very surprised, and impressed to be met by same staff this year - that says a lot, and the same all round good experience.

Brought another family with us and was worried about "over promising..." And relief, they're equally impressed and will be coming again!
We'll return now confidently with a group next year.

Two small suggestions - Start dinner a little earlier so families can get kids fed and to bed (May ease a few queues later too).
Sort out the outdated wifi method (here to ski, not work and is a hassle).

Keep up the great work.

Stayed February 2014
Helpful?
Thank RogerF7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 26 February 2014
Dear Roger, Very happy to hear about your memorable stay, and about the team that was able to assist. Thank you for your feedback. We look forward to welcoming you and your friends back in the future.

All the best,
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bunkaluka
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 February 2014

The hotel itself is very nice. It's hard to tell if we got good value as we booked as part of a group. In any case, the single most frustrating aspect of the hotel is the wifi - none in the room, and a ridiculous token system at the front desk. Obviously you don't come to a ski resort to waste time online - but when you need to get something done it's ridiculous in this day and age to have to continually ask for tokens.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bunkaluka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review, 26 February 2014
Thank you for taking the time to provide feedback on your recent experience with us. It’s so great to hear that you enjoyed our hotel. We express regret for the internet access if it did not work properly during your stay. This winter, we are offering a new and free system which works as a “Hotspot” to improve the wireless connection. Those users that are not active are automatically switched off to release the network and to achieve a better “signal” among those that are navigating. Nonetheless, we want to apologize for the inconvenience you had with the internet. We are giving this specific topic priority. We hope to see you again in the future and wish you the very best.
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Additional Information about Hotel Piolets Park & Spa

Property: Hotel Piolets Park & Spa
Address: 19 Carretera General 2, Soldeu AD100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
#2 Spa Hotel in Soldeu
#2 Luxury Hotel in Soldeu
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Official Description (provided by the hotel):
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 
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Also Known As:
Ahotels Piolets Park And Spa
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Soldeu

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