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“Nice Hotel - better than expected after reading comments on here!!!”

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Hotel Park Piolets MountainHotel & Spa
Ranked #2 of 16 Hotels in Soldeu
Certificate of Excellence
Reviewed 13 March 2014

We are just back from a week's stay here and was pleasantly surprised how good this hotel was, especially after reading many of the comments on here!!! The reception staff were very helpful and very efficient. One member actually came up to my room to help with the safe! The shuttle bus drivers were very friendly and efficient. Most of the restaurant staff were very good albeit some didn't smile a lot! The buffet style breakfast was well received by all of us and set you up for the day! The evening meal had a wide choice but it was sometimes not as hot as I would like but fine for the kids. The kids club was excellent and the staff very good. We accidentally left our sons teddy and our Crystal rep Charlotte has contacted the hotel and they are going to post it home! Thank you!! we will be back next year hopefully :-)

  • Stayed: March 2014, travelled with family
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1  Thank alison p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 18 March 2014

Thank you very much for your feedback. Your comments have been shared with the team, and are much appreciated. We look forward to welcoming you back for next years visit, and please do reach out to the hotel directly so that we may assist. We are happy to hear that your sons teddy bear will return home soon. .) All the best!

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Reviewed 11 March 2014 via mobile

Stayed here from 02 Mar - 09 March 2014 with children. Nice hotel, convenient with a shuttle service to the gondola in Soldeu if you don't fancy a 5 min walk! Great selection of food for breakfast and evening meal, all in all I would stay here again.

Stayed: March 2014, travelled with family
2  Thank Crunkinkwak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 18 March 2014

We like it too! We are so glad you enjoyed your stay ! Please contact us when you book your next stay so we can make it even better! All the best,

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Reviewed 11 March 2014

Just back from a week's stay at this hotel, very modern, nice rooms and very clean. Staff were very helpful in the main. Used the gym most days, well equipped and free to use. Didn't use the pool and spa as they were charged at an extra 9 Euros-but they did look very clean and nice. Also the safe is an additional 3 Euros per day.The breakfast buffet had lots of choice but some of the hot food was only barely warm. The evening meal was also a buffet, the salads were excellent but the hot food only just warm again unless cooked right there and then. We had a barbecued steak one evening, I don't know what cut of meat it was but mostly fat with a huge bone running through it, it was also very tough. Staff also cleared our table more than once when we both went to the buffet for the next course.....Children seemed to enjoy the restaurant, going for their own food-especially the ice cream selection. In light of this, despite being half board, we decided to eat out a couple of times.I can recommend the the tapas bar just up to the left of the hotel entrance and the food at the Hotel Bruxelles, on the other side of the road.If we could just get B&B I would stay there again.

Room Tip: Room 207 was right next to the lift but no noise, because of it's position it had 3 big wardrobe...
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  • Stayed: March 2014, travelled as a couple
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1  Thank July60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 18 March 2014

Thank you for your feedback, we are sorry that you were disappointed with the buffet. We would appreciate it if you would contact us directly when you book your next stay so we can find you a pack best suited for your stay. I am glad you enjoyed the fitness area.

We look forward to welcoming you to back to our hotel.

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Reviewed 9 March 2014

We have just returned from a weeks stay. We stayed on the 4th floor with a mountain view. The hotel was very clean and modern.
We used the lockers at the hotel and also the minibus up to and from the gondola most days. They advertised that the bus stopped at 5pm, but as we were in afternoon ski lessons, it was often after 5pm when we needed the bus home, and the minibus drivers were so smiley and helpful, that they came back for us on a few occasions to save us walking with all our ski equipment, especially as we were with 2 children. The bus service goes off from about 11.30am til 2.30pm I think.
The restaurant was clean, well managed and food replenished often. The staff very friendly, especially Leticia. The only negative was that the food was often a little cold, but as it was buffet style, I'm not sure how they could've improved this. The salad bar was the highlight of my meal, lots of choice.
The morning coffee machine was a little temperamental, but the quality of the food and the cleanliness of the restaurant was good.
The spa was lovely, we went as a family after ski school, so it was busy with children, but lots of fun to be had rolling in snow and then getting warm in the outside tub! I also went on a morning and it was quiet with the pool to ourselves for a quiet swim.
The wifi was a problem for me, I couldn't get it to connect all week, but others in our group had no problems at all, so it may have been a problem with my phone.
The kids club was open from 4pm til 10pm, so we were able to have a drink in the bar whilst the kids were playing football or on the wii with the staff.
Our room was spotless, cleaned exceptionally well every day, even when we were leaving later on that night. We had no issues at all.
We've stayed in Soldeu a few times now, and would definitely return.
Great place to relax after a hard days ski!

Stayed: March 2014, travelled with family
1  Thank Jules F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 18 March 2014

We are so glad you enjoyed your stay and we have also shared your comment with Leticia! Thank you for taking the time to write. We are really glad you had such a great experience at our Hotel, at the restaurant and the spa, and at the resort. All the best,

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Reviewed 5 March 2014

We stayed at the piolets park and spa for a weeks skiing and really could not fault it! We emailed the hotel in advance and asked for adjoining rooms which on arrival they delivered. These aren't your usual adjoining rooms as there is one door off the corridor into a porch area with two doors, one each into each room. The rooms were clean and spacious with a lovely balcony overlooking the resort. Great view to wake up to every morning and we miss it! The staff could not have done more for us and were very friendly. The restaurant was really spacious and good plentiful with a large selection, the puddings were especially good!! The bar was very clean and modern and prices were very reasonable, especially for a hotel (€3.50 for a large beer) the gin and tonic was really good but you don't need a double! The normal measure was like a triple in the uk! This was about €5 but was presented in a huge glass with lime strips and juniper berries, really well appreciated after a days skiing! The hotel is only about 5 minute walk up the hill to the gondola station but there is a couple courtesy buses running every 5 minutes. We hired a locker at the gondola so didn't use the bus and this saved us lugging kit around each day and it is always a relief to get the ski boots off! The locker at the gondola cost €50 for the week. The open reception lounge/bar area was really big with plenty of large comfy sofas, this is the only place you could get wifi but it was quite quick once logged on and all free. There were also 3 large tv's showing the Olympics while we were there. Soldeu is a great resort with plenty of skiing for a week for all abilities. The ski instructors are very friendly and private lessons cost about €80 for 2 hours which is reasonable compared to other ski resorts. Plenty of English and English speaking instructors too! The spa area was lovely with an indoor and outdoor hot tub type pool, swimming pool and steam room, this was about €6 for a child and €12 for an adult. The hotel open areas always smelt lovely as well with the aromas of the spa. We really can't fault our stay and shall be returning hopefully next year and We would recommend this hotel to anyone!

  • Stayed: February 2014, travelled with family
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Thank Curtik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 7 March 2014

What a great review! Thank you for your positive feedback. We are happy to hear that you enjoyed the location as well as the services of the hotel. As to the WiFi we are excited to state that the WiFi is being upgraded in both coverage and capacity. We are glad that the team was able to assist. Your feedback about the staff has been shared, and appreciated. Thank you!

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Reviewed 4 March 2014

We were really a little apprehensive after reading other reviews about this hotel. We were pleasantly surprised - really impressed with the communal areas the food was great lots of choice and kids always had something they liked. The kids club was a big hit with our 6 & 9 year olds. We found all the staff from reception to the mini bus drivers very friendly and always happy to help. It's a fab location and the resort is incredible the hotel is 2-3 minutes in mini bus to the gondola and Having lockers and the hire shop in the hotel were a great resource for us. Down points I guess were the rooms and routes to the rooms were a little tired and needed more attention sadly the tv was pretty useless and was a waste of the very small space we did have. Didn't spend a awful lot of time in the room so it worked for us but probably wouldn't recommend to anyone who likes to spend time in their room. The beds were comfy and bath and shower were great and the view was gorgeous from the balcony. The spa was lovely but it was at extra charge very busy and lots of kids (including ours) between 4-7. We would go back to this hotel.

  • Stayed: February 2014, travelled with family
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Thank Pollypad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 7 March 2014

Thank you for your feedback. We too believe we are positioned excellently in Soldeu, 300 m from Grandvalira. We are glad that you enjoyed the ski resort and that you aprecciated our free shuttle service to the slopes. This mini bus can get you to Grandvalira, door to door, in less than 5 minutes. Our hotel is a modern hotel with all kind of services for your comfort and that of your family and we are happy to hear that you enjoyed them ... what else can we say? We look forward to welcoming you back in the future!

All the best!

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Reviewed 24 February 2014 via mobile

Stayed for a week skiing. Left 23/2/14. Met mum-in-law there. When checking in staff realised we were together so went out of their way to get us adjoining rooms, which the kids loved.

Nice sitting area in lounge, good place to chat and email photos home (didn't want to be on internet any more than that).

Good selection of food for breakfast and evening meals. Yes they do a lot of seafood but it was delicious, my daughters loved the prawns. My girls liked kids club (age 7&10), which was available 4-10pm but usually only went for an hour before dinner. We went at 7pm most evenings and no queues.

Great mini-bus service to the gondola, took 2-3 minutes and drivers were in hand to help load your skis etc into the bus both in the morning and again in evening.

Fab, would like to go again.

  • Stayed: February 2014
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1  Thank Lin_dasmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Públ... P, Guest Relations Manager at Hotel Park Piolets MountainHotel & Spa, responded to this reviewResponded 7 March 2014

We are really glad you had such a great experience at our Hotel. We are glad you enjoyed our staff and the service they provide. We would love to make your next stay even better. Thank you!

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Additional Information about Hotel Park Piolets MountainHotel & Spa

Address: 19 Carretera General 2, Soldeu AD100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Soldeu
#2 Spa Hotel in Soldeu
#2 Luxury Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
Price Range: £159 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Park Piolets MountainHotel & Spa 4*
Number of rooms: 150
Official Description (provided by the hotel):
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 
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Also Known As:
Ahotels Piolets Park And Spa
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park Soldeu

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