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“A bit so so”

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Hotel Metropole Monte-Carlo
Ranked #2 of 10 Hotels in Monte-Carlo
Certificate of Excellence
GreenLeadersBronze level
Mexico
Level 6 Contributor
304 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“A bit so so”
Reviewed 6 October 2013

The hotel will need to be updated , the juice is a bit old ...
They don't have the LHW level and standard ...
The welcome is very so so and poor : no welcome drink ! no fruit in the room , no bottle ...
The turn down was perfect .
Room was confortable .
Concierges are efficient but not very friendly just mecanic staff ...
Food at Robuchon was delicious but Chef Cussac was not there on monday , service was excellent .
Breakfast was very poor and not at the standards , staff is very busy with just some tables ... I have to wait my tea during 20 mn .. The buffet was poor , you pay a lot when I ordered benedictin eggs they told me there was an extra for that and same also extra for hash brown !! totally disagracefull for a such place !! they have to improve a lot for breakfast ...
There is not management on duty on the earth like house keeper to see if everything is ok , I suppose they are just coming just for some VIP , other people are not important for them ...
Good thing is the pool with good service .

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank fabriciodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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872 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Barcelona, Spain
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 October 2013

I'm honestly surprised to see so many positive reviews about this place because someone who really knows about luxury hotels would never be satisfied with this hotel.

Old small room that needs urgent refurbishment (i should have taken pictures). Everything in our room was old except TV. The AC looked like a radio box from the 50's. We had to call to ask for amenities as we had nothing except shower gel in the room.

The only positive experience was the restaurant Joel Rebouchon - perfect place for dinner, delicious food and the Japanese restaurant was also lovely. Both have fairly earned Michelin stars.

Now we do not mind to pay for an exquisite dinner but 6 euros for a small plastic bottle of water from the minibar isn't a little too much? Shouldn't it be complimentary at 500 euros/night? It's like saying "Since you can pay 500 euros/night you should as well pay all the extras at any price"

We stayed at Hermitage a few days before and we thought it was better than Metropole even though it was very similar but did look like they invested in some improvements. So if you are choosing between these 2 - definitely Hermitage. (see review about Hermitage).

Otherwise, we loved Monaco, very pretty and lovely atmosphere!

  • Stayed September 2013, travelled as a couple
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Helpful?
3 Thank Alina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 September 2013

We stayed at this hotel about 2 weeks ago before commencing a cruise from Monte Carlo to Athens. Our stay at the Metropole was absolutely delightful. The hotel is top class with great amenities, comfortable rooms and a very attentive staff..it is not cheap, but you pay for what you get!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 September 2013

I arrived to be greeted by name and welcomed back. My room wasn't ready, so I was offered a couple of other options, but chose to wait for the room I'd been assigned and had lunch in the lobby. (Salade nicoise, delicious). The general manager came to collect me and take me up to the room. On being shown it, unprompted, the manager suggested that I might want a different room as the original smelled of tobacco. I was eventually installed in room 606, which was lovely - smaller than some, but a nice view and, as I was on my own, more than adequate. A very comfortable bed - importantly, not split in the middle to form a twin option. One of the highlights of my stay was dinner at Yoshi, where, because I made a late booking, I was given a seat at the bar - completely fascinating to watch the chefs at work and delicious food. Nothing was too much trouble for the concierge - we managed to locate my favourite tea, sort out bookings for restaurants and park colleagues cars. I look forward to my return.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tixall1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 16 September 2013

Upon your arrival, tired and seeking for a welcoming staff, you find a very talkative trainee that tries to impress you with the features of the "douche à l´italienne" on the bathroom, and tells you to wait untill the room is being prepared.

One hour later (nobody offers you a single glass of water meanwhile you wait), you finally go upstairs, and you get to see the small room (nothing really special).

The fantastic douche à lítalienne reveals to be a disaster, as the glass doors from the bathroom are not properly isolated, so the whole situation provokes a flooding. You try to call the room service for extra towels (you´ve used it all to block the water, to avoid it to run to the bedroom), room service do not pick up the phone.

Then, after too many unsuccesfull attempts to the room service, you call the front desk to ask for the towels, and then another trainee screams at you: "monsieur, I´m not in charge for towels, you call the room service!" But as soon as he answered the phone, you told him the room service was not answering, but perhaps he does not understand english very well or he´s just having a bad day?

You go have dinner at Roel Roubuchon, and it reveals to be another disaster; if you are interested to know the experience there, see comments on the specific post.

On the same evening, you go innocently upstairs to see the area from the swimming pool and a short security guard hassles you in a very unsure english to be understood, telling you: "Get out of here, the area is closed".

The morning after, you go for breakfast and the trainee brings you oeufs pochés that are totally raw. Oh, the trainee didn´t bother to ask you how cooked you wanted your eggs.

The check out is made by another trainee that worries more to seduce your husband by making silly jokes, than to provide you the correct bill.

You find out that the service is amateur, compared to the top Euro prices you are paying.

But.... who cares.... the establishment certainly doesn´t.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
16 Thank MaryJessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 September 2013

From the beautiful reception area to our fabulous suite all is perfection! Lunch by the pool was delicious and served perfectly. Quiet hum of other guests is a lovely background to this perfect scene. Breakfast included the best scrambled eggs I've ever had. Our suite, 504 is set back far enough that there is no ambient noise. The bed is super comfy with very high quality linens. The bar, to the left of entrance is great! Just make sure you bring a large bag of Euros!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Reesesmate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level 5 Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 September 2013

We stopped here just one night in August. Concierge service all excellent and as it should be - transition from car to room was flawless. Our room was rather smaller than we are used to, but this is Monte Carlo. We did have difficulty arranging a meal at the restaurant as we arrived late afternoon (we required a table for six) and it was clearly busy - but eventually they did manage to fit us in. The restaurant is expensive - especially wines - but again this is Monte Carlo and the meal was excellent. Breakfast was super and check out was again flawless - our car was waiting at the door as it should be. Wished I had time to visit the shopping center next door as ladies kept arriving with hordes of shopping in the foyer...! Well furnished, elegant and efficient - if you have reason to visit Monte Carlo this is an appropriate place to stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nijinsky53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Metropole Monte-Carlo

Property: Hotel Metropole Monte-Carlo
Address: 4 Avenue de La Madone | Bp 19, Monte-Carlo 98000, Monaco
Phone Number:
Region: Monaco > Monte-Carlo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Monte-Carlo
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Metropole Monte-Carlo 5*
Number of rooms: 126
Official Description (provided by the hotel):
Located in the heart of Monte-Carlo, this hotel offers elegant accommodation just steps away from the Casino. It features 126 refined rooms and suites, a heated swimming pool and two Michelin-starred restaurants. Guests can enjoy inventive Mediterranean cuisine at Joel Robuchon restaurant, or go to Yoshi for modern Japanese cuisine. The exterior space of the hotel was redesigned by Karl Lagerfeld and includes the hotel's third restaurant, Odyssey, an outstanding swimming pool open year-round as well as landscaped gardens, all of which are only accessible to guests of the hotel and spa. To further enhance this relaxing experience, the Metropole ESPA Monte-Carlo offers an extensive range of well-being and beauty ESPA treatments and a new collection of "a la carte" holistic and therapeutic treatments. With private parking on site, the hotel is 2 km from Monte-Carlo Golf Course. Nice Cote-d'Azur Airport is 19 km away. ... more   less 
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