We were at the Hermitage for an incentive trip just last week. And it was great. The hotel is absolutely fascinating from its interiors right the minute you walk in. We were warmly welcomed by the staff and they handled everything for us - despite us likely not being in any way as "accomodating" (when it comes to tips etc) as their regular guests...
When we got to our room, it was very nicely furnished - despite a little small with only a very tiny wardrobe (and we had quite some luggage needing to plan for vacay time as well as elegant dinners and day activities) but the bathroom was absolutely nice and the bed very comfortable.
The room was made up twice a day and we were lucky enough to also get the Gold card included in the arrangement which allows access to all services of the ressort chain the Hermitage belongs to with a great spa with sun deck, a beach club with an olympic size outdoor pool and the greatest sun chairs I have ever used so far :)
All in all: an experience - however a bit pricey...More