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“Cheap supermarket wine at a reception”
Review of Hotel De Paris

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Hotel De Paris
Ranked #4 of 10 Hotels in Monte-Carlo
Certificate of Excellence
Reviewed 7 April 2014

Great location, well organized service, but a few unbelievable mistakes in such a place: no spa or massage service available last week, and ordinary wines that should not even be allowed in a palace served at a reception.

  • Stayed: April 2014, travelled on business
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2  Thank bplgva2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-de-Paris, General Manager at Hotel De Paris, responded to this reviewResponded 18 April 2014

Dear Guest,

We would like to thank you for having chosen the Hotel de Paris and for having taken the time to mention your comment.

We were pleased to know that you appreciated our location and service. We will make sure to share your remarks with our teams, which will be more than encouraged.

Your feedback concerning the Spa was taken into account and we would like to apologize for the inconvenience you have encountered. The Thermes Marins are currently under renovations, by the way, we offer free shuttles to the Monte Carlo Beach Spa as an alternative.

We are also sorry to learn that our wines did not meet your expectations since we have one of the world’s most prestigious hotel cellar and try to select some of the best wines for our Guests.

Hoping you will give us the chance to welcome you again, we remain at your entire disposal.

Sincerely,

Luca ALLEGRI
General Manager

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Reviewed 5 April 2014

My wife and I recently stayed at the Hotel de Paris for three nights, dined in the hotels Le Louis XV Alain Ducasse restaurant, had breakfast in the hotel and lunch at the Café de Paris. The whole experience was absolutely brilliant.

We stayed in a seaview room on the sixth floor which offered superb views across the harbour and to the Royal Place in the distance. These rooms are between 35sq m to
45sq m and cost from AUS$950 a night upwards. However, we took advantage of one of the hotels special offers of three nights for the price of two so I thought the room quite reasonably priced.

We found the Hotel staff to be very friendly, helpful and focused on their customers. The service throughout our stay was impeccable and the hotel and rooms are, of course, elegant.

I also rather liked the way that Monaco is now viewed as a resort with many premier locations, restaurants and the Casino all linked to ones hotel room access card. This means that meals taken outside the hotel can be billed to ones room and one has free access to the Casino just by showing ones card. Of course after dining at the Le Louis XV I just had to stroll over to the Casino and order a Vodka Martini shaken not stirred !!


The only slight mistake that I made was that we arrived by train from a seven week stay in Cannes and decided to walk down to the Hotel. Admittedly the hotel is only a ten minute walk from the train station but quite a lot of that walk is uphill, trailing a suitcase, and the route is quite convoluted. What I should have done is to ring the hotel once we arrived at the Monaco train station and request the hotel send a car to collect us.

  • Stayed: March 2014, travelled as a couple
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Thank Greg072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-de-Paris, General Manager at Hotel De Paris, responded to this reviewResponded 18 April 2014

Dear Sir,

First of all, we would like to thank you for having chosen the Hotel de Paris and for having taken the time to mention your comments.

We were extremely pleased to learn that you enjoyed your stay with us. It is always a pleasure to receive positive feedbacks as we constantly strive to meet your needs and expectations.

It would be a pleasure for us to welcome you back during your next stay in the Principality of Monaco and to organize your transfer from the train station to the Hotel.

Yours faithfully,

Luca ALLEGRI
General Manager

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Reviewed 4 April 2014

We were in a beautiful room with a view of the sea and the casino. The casino lights are terribly bright but the balcony blackout screen does an adequate job of blocking out, if you decide the heavy drapes aren't enough.

The spa, pool and gym are closed until Sep 2014!!! We wanted a quick workout and they shuttled us over to The Beach for their gym, minuscule gym. Wish we had known about the gym ahead if time - might have picker another hotel for our 5 night stay.

Service is great but please allow this American to point out, with a bit of French disdain. Observed similar attitudes in other 5-star hotels around the world but they do it here with diligence that can only be ingrained from birth and not learned. Example, I greeted one of the doormen saying I remembered him from a year ago when I was here and his response was (inject French accent) "But of course. I have been here for 24 years" (end French accent).

Other establishments have known we were returning guests and greeted us with welcome back messages and gifts. Perhaps this establishment has so many famous guests that those with non-star/$$$ studded names do not warrant the white glove service.

Stayed: April 2014, travelled as a couple
2  Thank Sunny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-de-Paris, General Manager at Hotel De Paris, responded to this reviewResponded 18 April 2014

Dear Guest,

First of all, we wish to thank you for having chosen the Hotel de Paris and to let us know your impressions.

We are really pleased to know that you enjoyed your room and the view of the sea and the Casino.

We are sorry for the lack of communication concerning our wellness centre. Indeed the Thermes Marins are partially closed due to renovation works. However, our guests can access to the Monte-Carlo Beach SPA thanks to our free shuttles.

We feel very concerned about your feedback regarding the staff attitude. We would like to apologise for having given you this impression. This kind of behaviour is unusual and inacceptable for our hotel.

We dare hope to have the opportunity to show you the real face of the Hotel de Paris in a not too far future.

In the meantime, we remain.

Luca ALLEGRI
General Manager

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Reviewed 2 April 2014

Been there on a weekend with my girlfriend.
Great position,great view,great restaurant-Louis XV,Alain Ducasse chef-,great hall,wonderful spa,and a sort of internal credit card to use inside the Casino,Sea Lounge,Cafè Paris,etc.
Maybe too picky and it's ok You're in Monaco but:
1)we found a couple of guys smoking weed in aisle to the spa:awful!
2)service at the Cote du Jardin not perfect,not for Hotel de Paris style.You can't put in hurry guests at 11 am closing quickly the cuisine,cleaning the table and not serving anything anymore.Unacceptable!
3)sorry if I'm not a Russian oligarch/Arabian Sheik but I pretend to be considered in the same way as my stay isn't complimentary!!
Anyway You've to stay once in Your life at!

Room Tip: My advice 2nd floor is a great choice as You've partial view on the harbour/sea in front of Herm...
See more room tips
  • Stayed: March 2014, travelled as a couple
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Thank Charlie76_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

It is the landmark in Montel Carlo and you pay what you get: luxury, service, address, prestige........

We drove up the hotel in our little Ford Focus rental covered in dust and dirt. The valet was non judmental and he assisted us with our luggage and check in. The hotel staff was professional and courteous. It is low season so the Courtyard Room was relatively reasonable. Our reason of staying here is to be able to retreat after a meal at the famed Louis XV.

The bedroom is very comfortable except it has no wifi. It was not possible to use our handsets and it was a little inconvenient since we were in the middle of some important business dealings (could be nice if you are trying to stay away from the rest of the world). Also there is no bath tub in the room but they do provide you with La Prarie products.
It is a convenient location to the casino but one can stay anywhere else if you are not dining on premise.
We highly recommend Bar Americain for some jazz after dinner. Great live music.

  • Stayed: February 2014, travelled as a couple
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1  Thank travelbug852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

The hotel, service & food are all exceptional. There's a great vibe in the small bar with quality laid back entertainment which we thoroughly enjoyed. The breakfast was amazing in a very relaxed & beautiful setting. The restaurant with its opening roof is old time class, Great atmosphere & buzzing, the food & service were excellent. We had a deluxe king room with balcony, which was great had a fab view & was nice to sit with a glass of fizz & relax. This hotel & food etc is expensive but worth every penny, this was our 2nd visit & we plan to return this May. It's worth considering a room with a balcony as they tend to be a little bigger than the standard rooms - they can be on the small side if your staying for any length of time.

Room Tip: Consider the deluxe rooms with balcony
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  • Stayed: September 2013, travelled as a couple
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1  Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

Absolutely perfect stay. From the cookies waiting in my room (how had they known I'd skipped lunch?) to the impeccable service, without forgetting the amazing pool and wonderful cocktails served shaken, not stirred. Huge rooms for European standards. The whole trip was like a dream.....

  • Stayed: February 2014, travelled solo
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Thank phread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel De Paris

Address: Place Du Casino, Monte-Carlo 98000, Monaco
Region: Monaco > Monte-Carlo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Monte-Carlo
#2 Business Hotel in Monte-Carlo
#4 Luxury Hotel in Monte-Carlo
#4 Spa Hotel in Monte-Carlo
#4 Romantic Hotel in Monte-Carlo
#5 Family Hotel in Monte-Carlo
Price Range: £338 - £881 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel De Paris 5*
Number of rooms: 262
Official Description (provided by the hotel):
Situated at the very heart of Monte-Carlo on the famous Place du Casino, the Hôtel de Paris is a real “Address” !A simple flight of stairs leads from the Place du Casino to the majestic lobby of the Hôtel de Paris. Low relief sculptures, marble colonnades and cristal chandeliers entice you to absorb the fascinating solemnity of this magical, memorable and sumptuous setting. The privileged quality of its location, just a few steps from the legendary Casino de Monte-Carlo, means that guests have front-row seats to watch the sparkling life of Monaco and unforgettable sunsets over the sea. The Hôtel de Paris also offers direct access to Les Thermes Marins de Monte-Carlo, its Spa of 6,600 m2. ... more   less 
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Also Known As:
De Paris Hotel
Hotel De Paris Monte Carlo
De Paris Monte Carlo
Hotel Du Paris

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