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“Overpriced and Horrible Service” 2 of 5 bubbles
Review of Le Meridien Beach Plaza

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Le Meridien Beach Plaza
Ranked #8 of 10 Hotels in Monte-Carlo
Utrecht
Level Contributor
84 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Overpriced and Horrible Service”
2 of 5 bubbles Reviewed 14 April 2014

Stayed here for two nights while meeting up with some friends in Monaco. I’m an SPG gold member and I stay at Le Meridien’s all over the world. I’m sorry to say that this establishment is by far the worst SPG hotel I’ve ever stayed at.

The room rates are decent for Monaco (avg. 250 a night) but they charge you excessively for everything else. Fried chicken wings 40 Eur, breakfast buffet 48 EUR, lunch buffet 77 EUR!

Service is super slow and often even rude. And food quality is average at best. I sent back a hamburger because it was completely raw and broccoli was overcooked. Not what you expect for a 5 star hotel.

During checkout I had to remove at least three ghost charges from the hotel bill (including charges for a minibar that I never opened). Internet is 19 EUR a day and extremely slow.

No late checkout or lounge access for SPG Gold members. Will never stay here again or recommend it to anyone else.

Room Tip: Get an ocean view room. The rest is so so
See more room tips
  • Stayed April 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank WytzeNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 2 May 2014
Google Translation
Cher WytzNL,
Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience au Méridien Beach Plaza.
La satisfaction de nos clients reste le plus important de nos objectifs, et nous aimerions nous excuser de ne pas avoir su faire de votre séjour une expérience unique et merveilleuse.
Nous sommes attentifs à vos commentaires sur la qualité du service et de la nourriture et sommes navrés que vous ne vous soyez pas manifesté lors de votre séjour car nous aurions sans doute pu améliorer votre expérience.
Afin d’essayer de restaurer votre confiance dans notre service et l’image de notre établissement, nous vous serions très reconnaissants de nous donner une nouvelle chance.
Encore une fois, nous vous prions de bien vouloir accepter nos excuses, et espérons avoir l’occasion de vous revoir dans un futur proche pour vivre une expérience mémorable .
Bien Cordialement,
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (238)
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Europe
Level Contributor
78 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

The hotel itself was beauiful and the only hotel with a beach front in town. The rooms were very comfortable, we had a front view sea front, with a balconey. The room was a very nice size for European standards, king bed, desk sitting area and patio. There was no kettle or coffee pot in the room. :( Very comfortable bed with mutliple oversized pillows. Walking distance to everything. The staff was very helpful, booking reservations, tips on where to eat and go at night. The food was not very good. We ordered room service and our hamburgers were burnt and very expensive. We ordered breakfast and received one omelette (each) no sides come with it. It was very expensive! However we found this all over Monte Carlo. Breakfast buffet was OK ~ nothing to write home about, except the juice shots at the entrance, No WIFI excpet in the lobby otherwise you pay per hour/daily rate (also expensive) to use it. I think for the price you pay, you should expect more like good food, a coffee pot, and free wifi. It was ok not spectacular.

Room Tip: We hada full on Sea View room with a king bed and patio ~ it was a nice room.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Stacey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 2 May 2014
Google Translation
Chère Stacey,
Merci infiniment de nous avoir fait confiance en choisissant Le Méridien Beach Plaza pour votre séjour à Monaco et d’avoir partagé votre expérience avec nous.
Nous sommes ravis de lire que vous avez trouvez l’hôtel magnifique, et que vous ayez aimé aussi bien les chambres, l’emplacement proche à pied des points d’attraction de la Principauté, la serviabilité du personnel, et les fameux « eyes openers » que nous offrons lors du petit-déjeuner. Vos commentaires seront généreusement partagés avec l’ensemble de nos équipes en votre nom.
En ce qui concerne votre expérience gustative, nous sommes désolés que vous ne nous en ayez pas fait part lors de votre séjour. Nous aurions sans aucun doute pu vous apporter entière satisfaction.
La restauration est un domaine phare aux yeux de l’hôtel Le Méridien. Nous y accordons une importance toute particulière et vous prions de croire que cet incident est exceptionnel.
A propos du WIFI, nous vous rassurons sur le fait que nous l’offrons à nos hôtes dans le lobby et le bar de l’hôtel.
Nous espérons avoir l’opportunité prochainement de dépasser cette fois-ci vos attentes et de rendre votre expérience mémorable.
Bien cordialement,
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Calgary
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 12 April 2014 via mobile

It's basically a motel...Very frugal in a lot of things: no kettle in the room, no coffee maker, not enough towels, very small room. King-size is achieved by putting two twin bed together. Towels not clean. I paid it the same price as Monte Carlo bay hotel, but regret so much! I should have stayed in Monte Carlo bay throughout!

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank zephyrCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 2 May 2014
Dear ZephyrCalgary,
First we would like to thank you for your feedback. While we wish you had a better experience it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and we would like to extend our sincerest apologies for not having exceeded your expectations this time around.
We were sorry to hear that the room was not to your satisfaction, and regret you did not feel comfortable to inform us of this during your stay, as it would have been a pleasure to find a solution.
Nevertheless, we hope to have the pleasure to welcome you back soon, and improve the image you have now kept.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

This was my conference trip. This hotel is located 5 mins away from the convention centre and 1 min walking to the beach. Perfectly combine work and vocation in one place. The bonus part was the view and ambient for the breakfast. I don't know the regular price since I had a special conference rate. It is worthy!!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 2 May 2014
Google Translation
Cher Justin,
Un grand merci pour le support que vous apportez au Méridien Beach Plaza en partageant généreusement votre expérience lors de votre dernier séjour.
C’est une grande joie de découvrir que votre satisfaction fut totale. Vous êtes notre meilleur ambassadeur et nous sommes en pleine symbiose avec vos commentaires :
Emplacement idéal pour combiner plaisir et travail, entre plage privée et centre de convention !
Vous êtes chaleureusement le bienvenu pour une nouvelle découverte inspirante de Monaco.
Bien cordialement,
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london
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

Have stayed here a couple of times recently on business. Rooms are OK - nothing to write home about, but clean reasonably sized.

As I have arrived late both times, I ordered room service - for a hotel of this size and price I found the room service menu to be very limited - and expensive. I also was not greatly impressed by the breakfast quality (36 Euros).

Overall I found the hotel to be pretty soul-less. Maybe it's better in the summer when you can use the outdoor parts.

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DMEtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 2 May 2014
Google Translation
Cher DMEtraveller,
Nous tenons à vous remercier chaleureusement pour avoir pris le temps de partager votre expérience lors de votre séjour au Méridien Beach Plaza.
Vous nous faites un cadeau précieux en nous faisant part de votre expérience lors de votre séjour au Méridien Beach Plaza.
Chaque minute l’attention de toute notre équipe est portée sur un service d’excellence et du détail. Vous nous offrez ainsi un moyen fabuleux d’accéder à cet objectif.
Merci également pour votre fidélité. C’est un plaisir d’apprendre que vous êtes familier avec notre hôtel.
Nous avons bien pris connaissance de votre remarques qui seront prises en compte lors de l’élaboration de nos nouvelles cartes. Nous espérons avoir la chance de vous accueillir bientôt à nouveau et de vous faire découvrir notre resort en été, avec l’unique plage privée de Monaco, les piscines à débordement, le bar sur la plage et le restaurant d’été lovés dans les pins.
Vous êtes chaleureusement le bienvenu au Méridien Beach Plaza.
Cordialement,
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Antibes, France
Level Contributor
145 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

Staff at the hotel entrance are great here with a warm welcome and a show of efficiency in taking baggage and parking the car. A female member of staff at reception was a little cooler and indifferent with the very minimum of information given. Once in our room we found the safe did not operate. A very pleasant concierge arranged for the matter to be fixed straight away. The repair proved rather challenging and time consuming on a glorious day when we were itching to get outdoors.
However, the hotel is modern. attractive and in a stunning location with terraces above the private beach by the side of the infinity pool, which is spectacular. Unfortunately it was closed, to be reopened two weeks after our stay...what a pity!
The purpose of our stay was to attend a private function in the evening. A drinks reception beforehand enabled us to glance at and appreciate the beautiful table settings prior to dining. It was a set menu for the meal and two special meals were previously arranged for me as I do not eat meat. This was again confirmed with the waiters at the table. Starters were served and I was given the same dish as everyone else. The waitress assured me that mine did not contain meat. After my second bite I realised I was eating chicken...Oh dear!!! Nevertheless I did not allow this error to mar my evening, which was great, followed by a great sleep in a fabulous bed.
What could have been a perfect stay here was a little blemished here by a couple of staff with customer service as not their top priority. These matters aside, it was a lovely occasion to be savoured.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 2 May 2014
Dear Jane,
Thank you so much for taking time to share your comments with us, and please accept our sincerest apologies for the attitude of the receptionist at check in, the delay to repair the safe, and the response of the banquet waitress..
Your comments have been shared among all the staff at Le Méridien Beach Plaza, and we are very pleased to know that you enjoyed all the services in general.
There is nothing more valuable than to hear that we have reached your expectations. Would your travels lead you back to Monaco, it will be a pleasure to assist you.
Kind Regards,
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Toronto, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

Stayed here in March, 2013 for a spring break vacation with my husband and 12 year old daughter. Staff were very pleasant - at least by French standards :). The outdoor pool and beach doesn't open for the season until May so we had access only to the indoor pool which was fine, if a little underwhelming. However, the hotel is excellent value for Monaco.
Overall, Monaco is not a good choice for a family vacation in March - we we mainly there to visit relatives. Temperature was about 12 degrees C with frequent rain the whole week. Food is crazy expensive however we did enjoy our daily complementary coffee from the lobby cafe. Room was very small but had a couple of luxurious elements such as lovely furniture. The hotel is well situated - on the beach, with good access to the Opera house, and Ave du Moulin for quaint shops. Monte Carlo's transit has extensive reach and is inexpensive which was a plus. Perhaps a better choice for summer months.

  • Stayed May 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank myrabbitknows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManuelDeVasconcelos, Directeur général at Le Meridien Beach Plaza, responded to this review, 7 April 2014
Google Translation
Cher Myrabbitknows, ce fut un plaisir de vous accueillir au Méridien Beach Plaza l’année dernière. Merci tout particulièrement pour vos commentaires si chaleureux. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour et avons transmis vos commentaires au personnel concerné. Concernant la météo nous sommes navrés du temps pluvieux que vous avez connu au mois de mars. En effet ce même mois en 2014 a été beaucoup plus clément. Nous attendons donc avec impatience votre prochain retour en Principauté. Cordialement,
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Additional Information about Le Meridien Beach Plaza

Property: Le Meridien Beach Plaza
Address: 22 Ave Princesse Grace, Monte-Carlo 98000, Monaco
Phone Number:
Region: Monaco > Monte-Carlo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Monte-Carlo
#7 Spa Hotel in Monte-Carlo
#7 Family Hotel in Monte-Carlo
#7 Luxury Hotel in Monte-Carlo
#8 Business Hotel in Monte-Carlo
#9 Romantic Hotel in Monte-Carlo
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Le Meridien Beach Plaza 4*
Number of rooms: 403
Official Description (provided by the hotel):
Ideally located in the heart of Monte-Carlo, Le Méridien Beach Plaza is the only hotel with a private beach with direct access in Monaco. Le Méridien Beach Plaza offers limitless possibilities to explore the city of Monaco. ... more   less 
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Also Known As:
Le Meridien Beach Plaza Hotel Monte-Carlo
Meridien Monte Carlo
Le Meridien Monte-Carlo
Monte-Carlo Le Meridien

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