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“Excellent Service”

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Novotel Monte Carlo
Ranked #6 of 10 Hotels in Monte-Carlo
Certificate of Excellence
GreenLeadersSilver level
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Service”
Reviewed 5 March 2014 via mobile

As a Platinum member, I got upgrade to city view with balcony, welcome drink, chocolate, water and even hand written letter!
The double bed is huge and room is functional.
The bar is stylish and recommended Monaco beer for welcome drink, served with free pupu.
We ordered foie gras terrine and scallop sauter in room dining, the best dishes at this trip.
Ms. Monica is very helpful, totally excellent service.
Tired of travelling Italy, this hotel is heaven.
I recommend this hotel(^O^)v

Stayed February 2014, travelled with family
Helpful?
Thank Kinchanband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Responsable relations clients at Novotel Monte Carlo, responded to this review, 9 September 2014
First of all I would like to thank you for your loyalty as a platinum member of "Le Club" Accorhotels. I am very pleased you enjoyed the bar and your room dining. It was a pleasure to welcome you during your stay and I hope you will be back soon to visit us.
Monika Horvath
Guest Relations Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Kent
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 March 2014

We have just come back from a week at the Novotel in Monte Carlo and had a great week. The hotel is excellently situated near the marina and casino square. The hotel was very clean, good size room and friendly, helpful staff. Breakfast was a reasonable choice to suit all tastes and served up to 12 noon in your room if you wished (breakfast in the room was continental, breakfast in the restaurant was continental and cooked buffet). Dinner in the restaurant was reasonably priced and we found the quality of the food very good, again with a good choice of menu. Whilst the room was a good size the wardrobe and drawer space is minimal, so 2 adults and 2 children in a room for a week would struggle to hang everything up or put things in drawers. The beds were ok, depends on your preference but for us were quite hard and unlike other hotels there was only one choice of not great pillows, however, this is the only criticism we had and other people may like the beds/pillows!!! There are plenty of restaurants nearby, the prices range from 8/15 euros for starters, 15/30 euros for mains and 3/12 euros for dessert. Pasta and Pizzas were generally aournd 12/15 eruos, a glass of wine around 7/10 euros. There are plenty of places along the marina, Stars 'n' Bars is towards the end of the marina, lively, good food and happy hour!!! Flashman's is just outside casino sqaure, good food, prices as above. There is a lift from the marina to Avenue de la costa which is just below the hotel, then you can either walk toward casino square and up a slightly sloping road or for the fit you can walk from the lift up a couple of very steep hills (although quite short) and along to the hotel. It is about a 5/10 min walk to Casino Square and 10/15 min walk to the Marina (not using the lift!! Walking back up from the Marina would take longer, especially if you need breaks to get your breath back!!! Once we found the lift we stuck to that!!! Car parking at the hotel is 25 euros per day and if you hire a car from Nice airport check which terminal you are flying into as car hires are in terminal 2 not terminal 1. There is a short bus ride and a 10 min walk from Terminal 1 to Terminal 2 car hire. There is a Hertz car hire located at the marina in Monte Carlo. Open top bus tour around Monaco is good, a day pass is 18 euro and you can get off at any of the points to look at the palace, Aquarium, beach etc

  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank CookieKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Responsable relations clients at Novotel Monte Carlo, responded to this review, 9 September 2014
Many thanks for your great and very detailed review concerning your last stay at the Novotel Monte-Carlo. I am glad to read you enjoyed the location of the hotel near the Casino Place and also the breakfast room service. I really look forward to welcoming you again to Monaco.
Monika Horvath
Guest Relations Manager
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Manchester, United Kingdom
Level 6 Contributor
153 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 2 March 2014

Just got back from a 3 night break at this hotel and it was a brilliant stay when we arrived at 11am we thought we wouldn't get our room till 2pm but no we were treated superbly and our city view room was ready ,this was road facing and I asked for a free upgrade to a sea view room and was surprised to be told yes !!!! We were given a executive room on the 7th floor complete with bath robes and slippers !!!!
We ate in the hotel 2 of the 3 nights and it was great as was breakfast all in all a great stay will go again .

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank catweston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Responsable relations clients at Novotel Monte Carlo, responded to this review, 9 September 2014
Thank you for taking time to share your last experience at the Novotel Monte-Carlo with the other travellers. I am delighted to read you were satisfied by your upgrade to an executive room on the 7th floor. I am also glad to read you enjoyed the breakfast buffet and the restaurant. I really look forward to welcoming you again to Monaco.
Monika Horvath
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wrexham, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014

Great hotel near the railway station and only 5 mins wall to casino. Breakfast was good - extensive choice. Not much for kids in the hotel. Bar prices and meals a bit expensive. Staff friendly and helpful. Great for a city break!

Room Tip: Choose a high floor to get a good view
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Responsable relations clients at Novotel Monte Carlo, responded to this review, 8 September 2014
Thank you for your time to write a review concerning your stay at the Novotel Monte-Carlo. I am glad to read you were satisfied by the buffet breakfast. However, I am sorry you found not enough activities for kids at the hotel. I would like to informe you that we have a children area with an Xbox, a Kinnect and some other games for the little ones too. I hope you will be back in Monaco soon to visit us.
Monika Horvath
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 February 2014

We were very happy with our choice to stay at the Novotel. We found the price very reasonable comparable to other hotels in Monte Carlo. The location was at the top of the hill, the walk down was extremely easy, the walk up not so much but there are spectacular views along the way. Our room was lovely & the view from the balcony was great for wine & cheese evenings! The only thing stopping us from giving an excellent review was the treatment we received at breakfast one morning... We were told at reception the times for breakfast which we must have got wrong (but we both swear we were told the wrong time!!!) and arrived just as they stopped seating people. We were extremely disappointed to be forced to the upstairs bar for a croissant when we had paid to have buffet breakfast included. Needless to say the next day we arrived much earlier for breakfast!

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Responsable relations clients at Novotel Monte Carlo, responded to this review, 8 September 2014
Many thanks for your great review concerning your last stay at the Novotel Monte-Carlo. I am sorry for any inconvenience caused by the confusion of the breakfast time. However, I am glad to read you enjoyed the location of the hotel and also the sea view room. I hope to have the pleasure to welcome you again to Monaco.
Monika Horvath Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 February 2014

First time of staying in Monaco, and couldn't have wished for a nicer friendly hotel. Room was spacious and free WiFi as well. Comfortable bed and the air con worked well in heating the room with very little noise (I do not normally leave them on of a night as too drafty, but this one had such a low setting it was brilliant). Meals were a bit on the neauvea cuisine style but were slightly bigger than some I have had in London hotels and about the same price. Bar was very pleasant with selection of nibbles when you get your beer, or whatever. Reception and all staff very pleasant and helpful. Didn't realise just how close it was to everything but be prepared for hill climbing in Monaco unless you have a local in tow, who knows where the lifts are to get back up after going down. Breakfast I was pleasantly surprised with, as normally it's the let down of the whole package. Plenty of food, normal continental faire with cereals, yoghurt, cold meats, cheeses, breads of various styles, juices, coffee, and pastries + fresh fruit all in adequate quantities. All in all a very pleasant stay. Must be better once the pool is open, but a bit cold in February I suppose. I was on the city side of the hotel, which doesn't give you much of a view of the sea, just the other houses that go up the hill. There are sea view rooms, but think they are slightly more expensive, and as I wasn't living there the view was fine.

Room Tip: My room was at the end of the 8 th floor so looks to have a slightly larger layout, but didn't h...
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  • Stayed February 2014, travelled on business
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Helpful?
2 Thank Eddy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Directeur général at Novotel Monte Carlo, responded to this review, 9 March 2014
Many thanks for the detailed review of your recent stay. It was nice to read you enjoyed all aspects of the hotel. The pool was indeed closed for annual maintenance and will shortly reopen in time for the longer warmer days.

I hope to welcome you again soon,

Guillaume Rapin
General Manager
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Prestatyn, United Kingdom
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 February 2014

I stayed Feb 21-24 and it was very nice and a good location for sight seeing monte Carlo. The breakfast was a lovely selection. The staff were friendly and very helpful. I already plan to return to monte Carlo and this hotel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lisa o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelMonteCarlo, Directeur général at Novotel Monte Carlo, responded to this review, 9 March 2014
Many thanks for the lovely review. I am glad you had a pleasant stay with us and I very much look forward to welcoming you again soon shortly.

Guillaume Rapin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Monte Carlo

Property: Novotel Monte Carlo
Address: 16 Blvd Princesse Charlotte, Monte-Carlo 98000, Monaco
Region: Monaco > Monte-Carlo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monte-Carlo
#3 Family Hotel in Monte-Carlo
#6 Business Hotel in Monte-Carlo
#7 Romantic Hotel in Monte-Carlo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Novotel Monte Carlo 3*
Number of rooms: 218
Official Description (provided by the hotel):
The Novotel Monte Carlo hotel is situated in the heart of the principality, just a short walk from the train station, the Place du Casino and the Grimaldi Forum. It has 218 rooms (including 10 Junior Suites), some with stunning views over the Rock of Monaco and the sea. It also boasts a restaurant, a bar and 12 rooms for meetings and conferences. The Novotel Monte Carlo is ideal for business travel or weekends in Monaco as a couple or with family. A secure public car park is available (charges apply). ... more   less 
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Also Known As:
Novotel Monte Carlo Hotel Monte-Carlo
Novotel Hotel Monte Carlo
Accor Monte Carlo
Monte-Carlo Novotel

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