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Golden Bay Beach Hotel
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Reviews (953)
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All reviewsyacht clubguest relations officergolden bay beachmini suitepool bardifferent themereception desksea viewspecial thankshalf boardbreakfast and dinnercyprus nightcleaning staffout of seasonnice beachlate checkkids club
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Reviewed 9 August 2014

I am writing this review to share a bit a out this hotel. I haven't stayed there to comment on the room bit, but i have tried some of the services, and the outlets.

First of all the food is really bad, their buffet dinners are overpriced for the quality and taste of the food. It really is bad. The chef needs to do some serious work on the food quality. The desserts as well are a big no!
Service is ok, friendly, like everywhere else in larnaca.

Secondly, i had a mani and pedicure appointment, it took me 2 hrs to finish, and the result was horrendous, i could have done a better job! The staff need some serious training.

The place overall needs to be refurbished, the staff are friendly, i guess they need more trainning and a better product to sell.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank lynnouss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this reviewResponded 19 August 2014

Dear Lynnouss,

Thank you for choosing the Golden Bay Hotel to spend your day!

We appreciate you taking the time to share your personal and honest review with us. We value all guests’ comments and recommendations as we always aim for your satisfaction.

Please, do forward me a direct email with any additional suggestions you may have; your email will be reflected upon.

We hope this one-day experience has not effected your overall impression of our services and hope to have the opportunity to welcome you as a resident guest in the future;

Best regards,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

Amazed with the level of service. They saw when I checked in that it was my birthday and guess what. The next morning, huge cake with my name on it and a bottle of champagne for free. Brought by a lady that spoke my language.

Impressed !

  • Stayed: April 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Myra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this reviewResponded 12 August 2014

Dearest Mrs. Myra,

A very special Thank you for your lovely comments! It is always a pleasure to receive our guests’ viewpoints of our services as your satisfaction is our main aim.

Thank you again for choosing us for your stay and we look forward to welcome you again!

Best regards,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

The food was terrible and so was the service. The hotel did not have enough waiters to serve just 75 people the food was slow and cold. Several guest complained directly to the manager who did not seem to care or make any effort to correct the problem. He showed lack of professionalism and lack of any training to handle such functions or even deal with customers.
I hope the owners of the hotel read this and fired the manager if they want to claim to be operating a 4 star hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
6  Thank 617Peter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

I always check out the review sites prior to confirming any holiday booking but as commercial considerations slant the reliability of the reviews I take them as part of, rather than the whole picture. The reviews for this hotel were however very good with the usual one or two exceptions (There are always a few) where someone blamed the hotel for the poor weather on arrival or expressed surprise and disappointment that they paid for five tourist stars and did not receive the seven star Burg al Arab!! Ignoring the trials and tribulations of the insanely or commercially motivated reviews left only good things said about all aspects of this hotel so we booked online and paid our money! Despite me being considered pedantic when it comes to receiving good customer service, we were not disappointed!

Upon arrival at 22.30 we enjoyed a professional and friendly service in the reception including a very warm welcome from the Customer Services Manager Margarita who presented her business card and asked to be called at any time if we needed anything at all. A minor situation with the room (two singles after only 31 years of marriage – surely not) saw a call to Margarita and the situation was rectified right away. Rooms are typically Cypriot with full floor tiling throughout, nicely decorated and with fully functioning Air Con. A pleasant and nicely angled balcony gives virtually all rooms a beach and sea view.

We booked only B&B and tended to explore Larnaca and the local village most nights so cannot comment on the dinner service. Breakfast however was delightful and the pool snacks at lunchtime very well prepared and presented and the service was so fast that if you were slow back to your pool side sun bed the food would beat you to it!!! I was also impressed by the responsiveness of the food management. When asked for a minor improvement to the breakfast food service this was put into effect the next day and was still operating on our last day. Big thanks to Cornel at breakfast. You could not have been more attentive. The restaurant crew all worked so hard and we loved our breakfast times in the restaurant overlooking the pool and sea before the real heat of the day arrived.

Talking of the poolside; the hotel operate a booking system for the umbrellas and associated sun beds across the whole pool and beach complex. This worked very well and from the first to the last day we did not have any of the usual hassle (up at 5 oclock to secure a position) of defending a prime spot once territory had been taken!!  The system worked very well. Make sure you select a good spot from the outset or if unavailable on day one look at the expiration date and be ready to move when a prime spot becomes available. Suggestion to Stavros. It would be good if a staff member checked for expired cards on a daily basis as most of the guests seemed unable to do this for themselves! 

I read somewhere that the hotel was stacked out with Russian guests along with some racially motivated comments – not the case! Breaking news!! The Russians are now allowed to travel outside the borders of the Soviet Union and would you believe their economy now means some of those folks can afford the same holiday as you – get over it guys. If it weren’t the Russians these people were complaining about it would, for the same small minded reasons, be the Germans. The whole of Southern Europe is now being visited by the residents of the former Soviet Bloc so you will need to go a lot further than Cyprus if you feel the need to avoid this situation. I believe the reason some of the Russian guests may seem to appear unfriendly is because English is not necessarily a priority for them as a second or even third language so it is probably a confidence as well as cultural thing!

The management of the hotel led by Stavros, were visible throughout the day and night and spoke to my wife and me on several occasions to solicit feedback, explaining that they would rather hear suggestions for improvements right away rather than seeing negative comments on trip advisor. Why any sane person would wait till they arrived home to mention some minor problem beats me!!
We rarely re visit the same location or hotel for our summer vacations but if we were to reconsider this decision then the relaxed and hassle free holiday enjoyed at the Golden Bay Beach Hotel would be the reason. A big and genuine thank you to the whole team.
Phillip and Tracy.

Want to know more? phillipclegg1@gmail.com

Room Tip: High Floor for better views and full sea view side would be quieter at night.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Service
5  Thank Phillip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

We have stayed in numerous 5 star hotels around the world so we are able to make comparisons.

This hotel claims to be 5 star and charges as though it's a 5 star. I can catogaricly state that this hotel is no where near been a 5 star hotel.

The facilities both inside and outside are dated and tired. The pool area is not clean and the pool itself is slippy and a danger to those entering and exiting the pool.

Our package included bed an breakfast. Luckily we didn't go for full board as the food was not to a good standard. We ate in the restraunt on the first night which was a buffet. The selection of food and the presentation was awful and to rub salt into the wound the charged €60 for 2 people with 1 soft drink and 1 local beer.

The one big bonus to the holiday was finding a superb restraunt just outside the hotel called Diana's. The food is absalutly buitiful, at half the price of the hotel and run by a absalutly lovely family.

Stayed: July 2014, travelled as a couple
5  Thank Martyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden Bay B, Guest Relations Manager at Golden Bay Beach Hotel, responded to this reviewResponded 12 August 2014

Dear Mr. Martyn,

Greetings from Cyprus! Thank you for choosing the Golden Bay for your accommodation during your recent visit to Larnaka.

Your constructive criticism is appreciated, as we value all guests’ comments and perspective. We will welcome any further suggestions you may have; simply forward me a direct email with your recommendations.

The Restaurants offer a different Theme buffet every evening, with a rich variety of International and Local dishes presented. Please do let us know what it is you did not enjoy, assisting us in making additional changes and offer even more!

We do hope to have the opportunity to welcome you again in the future, making sure your stay with us will be worry-free and up to your anticipated criteria.

Wishing you all the best,

Margarita Manoli
Guest Relations Officer
guestrelations@goldenbay.com.cy

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