We actually did not stay in this hotel, so this is a review of their reservation service only. But after experiencing this, we don't want to stay there anymore.
We planned to go on a trip to Austria with parents, and to stop pver for one night in Krems. Goldenen Engel got good reviews, and they had three rooms available, so we booked into this hotel (through Tiscali, if I remember well). The price was not especially discounted, or cheap, it seemed OK compared to other hotels in this standard.
Unfortunately, in the last days we had to cancel or trip, and postpone to September. We contacted all the hotels we had booking, and managed to get our reservations canceled or modified. Except for Goldenen Engel. They were really inflexible, although we proposed to pay a cancellation fee above the price if they modify the booking (it worked with an other hotel, where they even promised to count in the cancellation fee if we really go later).
The style they used in the communications was also very strange. They replied in German to our English emails, and used language like "pay the price immidiatley to our bank account". Although we asked for a card payment option, they insisted that we pay by bank tranfer.
We finally paid the price and the tranfer fee (they were not willing to cover for this) and decided to not to go close to this hotel anymore.
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