We booked 2 nights.
In the morning of the first night on the way from Prague in Czech republic someone broke into our car and among other things our passports and all documents were stolen, so we had to change the route and were not able to arrive for the first night.
We called immediately and spoke with Alex (the only one who can speak English) and he said it's not his problem and we will pay 100%. We didn't have so much choice (by the way, in the original booking email it was written that there is 90% charge for no-show).
After being 10 hours in Czech police, driving 600 km, waiting 5 hours in embassy we were able to arrive to Hallstatt at 9 pm the second day in order to sleep there. We called Alex twice during the day and he was rude. He also was rude when explaining how to get there. When we arrived this guy was super angry that we are arriving late.
The room was basic but clean.
The next morning we checked out and came to pay. Alex provided an invoice with 2 items on it
1. Second night of visit
For the others he charged 90% of the night price.
We asked to change "other" to "first night- no show" hoping to claim it with insurance company. He refused and started yelling at us. Then he run away and came back with new invoice with 100% price and instead of others written what we asked for. We asked why he increased the price. He became very angry, told his mother on German to call police (ridiculous) . We continued to ask why he did this and he said that for such invoice he will pay more tax for both nights so it's more expensive. So he simply tried to use us to play with his taxes.
I have a feeling that this guy has mental problems as his behavior was disgusting and every interaction with him was
Hallstatt is really great place to visit and we had wonderful half day after check out but i recommend to avoid this hotel no matter what.
- Also Known As:
- Gasthof Weisses Lamm Hotel Hallstatt