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“Terrible service , hostile owner Alex”

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Gasthof Weisses Lamm
Ranked #4 of 4 Hotels in Hallstatt
Bat Yam, Israel
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Terrible service , hostile owner Alex”
Reviewed 25 September 2013

We booked 2 nights.
In the morning of the first night on the way from Prague in Czech republic someone broke into our car and among other things our passports and all documents were stolen, so we had to change the route and were not able to arrive for the first night.
We called immediately and spoke with Alex (the only one who can speak English) and he said it's not his problem and we will pay 100%. We didn't have so much choice (by the way, in the original booking email it was written that there is 90% charge for no-show).

After being 10 hours in Czech police, driving 600 km, waiting 5 hours in embassy we were able to arrive to Hallstatt at 9 pm the second day in order to sleep there. We called Alex twice during the day and he was rude. He also was rude when explaining how to get there. When we arrived this guy was super angry that we are arriving late.
The room was basic but clean.
The next morning we checked out and came to pay. Alex provided an invoice with 2 items on it
1. Second night of visit
2. Others
For the others he charged 90% of the night price.

We asked to change "other" to "first night- no show" hoping to claim it with insurance company. He refused and started yelling at us. Then he run away and came back with new invoice with 100% price and instead of others written what we asked for. We asked why he increased the price. He became very angry, told his mother on German to call police (ridiculous) . We continued to ask why he did this and he said that for such invoice he will pay more tax for both nights so it's more expensive. So he simply tried to use us to play with his taxes.
I have a feeling that this guy has mental problems as his behavior was disgusting and every interaction with him was
Hallstatt is really great place to visit and we had wonderful half day after check out but i recommend to avoid this hotel no matter what.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Dima_Br
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2013

they don't provide kettle in the room, that's fine. You can get hot water from their bar and each cup of them is 0.3 euro, that's fine. At 9 pm, I try buy one hot water for my sore throat the answer is " the machine is already been turn off, and I can't do anything " In the end, I got two big bottle hot water from the other hotel " gasthof zauner " and that's free.
so next time, if you really have to stay Gasthof Weisses Lamm, bring your kettle with you or don't catch the cold

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank b8922015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 September 2013

The room is centrally located and it is spotless clean with a very good view. The breakfast offers wide spread and is generous. Well worth the money.

Our room is on the 3rd floor, though it can provide a better view, you have to carry your luggage all the way upstairs without elevator.

The staff is cool and there isn't any services at all, no greeting but just pass you key, that is. When checking out, we asked the owner, Alex (should be the son of the owner and the only one can speak English) where we can take the shuttle bus to the car park (car park P1 is located 20 mins from the hotel , and they have Hallstatt shuttle bus to pick up ppl to/from different hotels), he directed us to wait at the left hand side after exiting the hotel entrance which is the same place we were being dropped off. And, the shuttle runs at every half hour, so we just wait there for few minutes even it is quite a heavy raining day. However, after 15 mins, we can't see any shuttle bus come, and we asked Alex again, he replied that we have to go to the main street instead of the place we being dropped off. Totally confused. And, he further said we have to wave to the shuttle when it comes to show that we need the service. Oh god, it is a heavy raining day, and we have been carrying our umbrella for 15 mins, and then we have to stand in the street for another 30 mins (the bus late for 10 mins eventually) without any caring, any apologies for unclear directions, what a service.

Please be also reminded that they don't offer any drinking water and even kettle, be prepared that you have to drink tap water.

Room Tip: No elevator, be sure that you have requested a low floor room if you don't want to carry your lu...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bluffton, South Carolina
Level Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 September 2013

Rooms are nice. Ours was a little small but clean, excellent bathroom and comfortable bed.

Woman greeting us was rude and unhelpful. Perhaps the owners prefer no English speaking guests. If so perhaps they need to just say so and we could go elsewhere.

We are pretty self sufficient but my husband is three months post BP replacement and no offer was made to help with small suitcase up the three flights of stairs. No attempt was made to try to understand our questions. Fortunately this experience is not characteristic of the warmth we found from other Austrians. We do love the country and its people.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haslemere, United Kingdom
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 August 2013

We took the Tripadvisor recommendation and we were not disappointed: the breakfast was outstanding in its selection and the price is very reasonable. You would be very fortunate to have a lake view as most rooms don't. We ate there a few time in the evening, and were not disappointed: if you want to die young but content, try the hot platter, for two, at a very cheap 28 Euros and watch everyone crowd round to see if you can eat it!

Father and son are friendly and helpful but Doris unfortunately does not communicate with the guests: she is no doubt a very hard working person but I would be amazed to see her do stand-up at the Edinburgh festival.

Room Tip: Ask for a view on to the lake: you'll be lucky!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nosmo-king-1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2013

Our two nights stay is really a superb. Everything is beyond expectation; the cosy room, the scene from our windows, the balcony to the fresh breeze, and all the meals. Will definitely would return to this place again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phoon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taiwan
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2013

We stayed in room 21 for 2 nights and I must say it's a nice place. The room is clean with chairs facing balcony, although without lake view. The bathroom is well maintained, too. It's no doubt the breakfast is fabulous with selection of breads, scrambled eggs, hams, sausage, and even pickled seafood. The location is around central region of lake shore street but not right besides the street. I would recommend this good valued hotel for travelers especially with short stay because some other famous guest houses seem to accept long stay in Hallstatt.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohnHung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gasthof Weisses Lamm

Property: Gasthof Weisses Lamm
Address: Dr.-Friedrich-Morton-Weg 166, Hallstatt 4830, Austria
Region: Austria > Upper Austria > Hallstatt
Hotel Style:
Ranked #4 of 4 Hotels in Hallstatt
Price Range (Based on Average Rates): £
Number of rooms: 10
Also Known As:
Gasthof Weisses Lamm Hotel Hallstatt

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