The Hallstatt mine was set up to be one of the highlights of our 10 day Eurotrip but in reality it turned out to be a bit of a nightmare! The cable car ride up to the mine entrance was beautiful and the viewing gallery gave incredible views of Hallstatt town below.
Entering the mine was fun and the guide offered the tour in both German and English. However after the first two stops she informed us she was rushed for time so more or less gave up on the English explanation at each pitstop. Normally I wouldn't expect any tourist attraction to offer the tours in English as well as the native language, but if this is a service they were offering they should have committed to it after taking our admission fees under false pretenses. I overlooked the informative elements in excitement for the mine slide- but after being pushed down by the guide before having any proper instructions, injuring myself and being shouted at for doing so- the whole experience was not entirely positive. The guide dealt with the injury in an aggressive and unprofessional manner- and apart from one other colleague who was very helpful, she was a bad ambassador for the establishment. The exhibition itself could have been great but I would recommend other mines in the region that could value their customers better and be more committed to offering a good experience.
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