The Klosterhof is a restaurant located in the middle of the Landstrasse, the main shopping area of Linz. The restaurant has in its backyard a beautiful terrace with many old trees. So it’s a cool place in the summer heat. I have fond childhood memories about the Klosterhof. My family and I would go there regularly, therefore I figured it’s time to pass by again after so many years.
The garden / terrace area is even nicer now. The service however is sub-standard.
I wanted to have a quick and light lunch. I started my order with a mineral water and lemon. I got served just the mineral water. The waiter, did not even stop or want to listen to my comment.
Then this is what I witnessed on the neighboring table: Two elderly women had ordered dessert, and they wanted an Austrian delicacy called Milchrahmstrudel (you could say it’s a strudel with vanilla custard) and they received Palatschinken (the Austrian version of crepes, filled with apricot jam). So they tell him that this is the wrong order, the response was … no, that’s the same what you ordered and walked off. So the two ladies called another waiter, explained the situation, and he then brought his colleague back to the table. Then they continued talking, and the ladies showed him from the menu what they ordered. Only then he admitted he made a mistake. But there was no sign of remorse or an apology of the waiter. He did not even offer to reorder the preferred dessert.
I had to wait another fifteen minutes until he came back to my table. Honestly, I did not want to be there anymore, I paid my drink and went elsewhere for lunch.
To be honest, I am so proud of my hometown, but seeing what these waiters are doing at the Klosterhof is an embarrassment to me. I for sure, keep my fond childhood memories, but I won’t go back there again.
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