I tried to make a reservation for this hotel but did not see a confirmation e-mail, so reserved again. Upon reaching the hotel, I was told my earlier reservation could not be canceled and I would have to pay twice for the same night in the hotel. Both the receptionist and manager were extremely rude and unhelpful.
If you value customer service and common courtesy, DO NOT stay at the Hotel Europa Graz.
- Official Description (provided by the hotel):
- Business-oriented 6-story Hotel centrally located across from train station. ... more less
- Reservation Options:
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