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“The alpine equivalent of "Old school ties only", apparently”

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Superior Hotel Kesselspitze
Ranked #4 of 35 Hotels in Obertauern
Certificate of Excellence
Reviewed 27 January 2013

We decided to treat ourselves to this highly recommended hotel on our skiing holiday this year. At first glance, this hotel is great. Clean rooms, good food, most staff are very friendly, and the location is absolutely fantastic.The hotel organizes all sorts of activities in the evenings, and if you have small children there is a complete programme to keep them entertained while you're out enjoying the slopes. There were a few downsides plain when we first arrived. My bed was so hard that I didn't get a moment of sleep the first night, but this was solved the next day by piling two duvets on top of the mattress. My parents' ground floor room was a bigger issue: it was dark, in need of decorating and overlooking the parking lot (meaning the window was continually blocked by two cars). As we had chosen the cheapest room options, we thought this was just what we paid for and made do. However, as the week progressed we found more flaws - terribly made curtains, uneven floor - *and* we found out that the much better rooms on the first floor were the same price category. Had we complained when we first saw the room, perhaps they would've changed it, but I guess we'll never know. The owner made frequent appearances, but as far as we could tell never made an effort to talk to new guests, only the families that had been coming there for 20-30 years.

The real issue came the day of departure. The day before, we'd asked whether it was possible to keep one of the rooms a bit longer than 11 o'clock (check out time), as our plane wasn't leaving until the evening and we wanted to ski for another day. We were told we could keep my sister's room until 16:00. However, the next morning at breakfast we were told the room was now sold and we would have to leave it by 11:00. When promising us the room until 16:00, there were no 'we're expecting the hotel will be sold out by tomorrow, so you may have to leave at 11:00 anyway' or 'if you want to be sure you can keep the room, please pay another night' or anything like that. By this time, my sister had fallen seriously ill and we were quite at a loss as to where she could stay until our taxi came at 17:00. The staff were completely unapologetic about making promises that they didn't keep. No amount of negotiating about 'maybe clean that room last, could my sister stay until 14:00? 13:00?' made any difference (even though rooms aren't available until 16:00 to new arrivals): we had to leave the room at 11:00. Neither did the staff make any attempt to find a place where my sister, who was in so much pain she couldn't walk, could stay during the day.

My sister's sudden illness turned out to be salmonella poisoning from the chicken she had in the hotel restaurant the night before.

Room Tip: Ground floor rooms are inferior and look out onto the parking lot; avoid these at all cost.
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  • Stayed: January 2013, travelled with family
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1  Thank Aegis_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 22 of 93 reviews

Reviewed 28 December 2012 via mobile

We always recommend this hotels to friends. Our kids were 'brought up' on ski-Ing here. The hotel part owns the ski school and the kids were well looked after enjoying each day and having hit food at lunchtime. If for some reason you get back late like we did, no worries the kids had been taken back to the hotel! We got stuck the other side of the mountain with lift queues.
Talking of lifts, no where better for ski in and ski out. 6 man and another lift just outside boot room.
Staff and family are amazing. 'Welcome home' on arrival. Duvets lovely, rooms great and in the basement the most amazing kids area. Nice small hotel safe for kids to do their own thing whilst Mum and Dad enjoy a cocktail or Gin and Tonic at the bar.
Food is fabulous and something for everyone. Small things that are good in the morning remembering the kids like hot chocolate and croissants.
Service fabulous and food to die for.
We spent Christmas here one year and the hotel had made a real effort with presents for everyone a d Father Christmas visited.
Finally, the spa, pool and hot tub are fantastic and great facilities.
If only all hotels were like this. Loved it so much we visited 5 times. Many others we met had been going 10 years!!! Which says something about this wonderful hotel owned and managed by the Lurzer family.

  • Stayed: April 2012
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1  Thank DebsLovesTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

Always a big pleasure if a hotels service is so good, that you cannot possibly think about any potential improvement. Now thats the secret of the Luerzer Family, operating several hotels in the beautiful ski-resort of Obertauern in Austria. Out of these, I've only experienced their most luxurious one, Kesselspitze, which is straight on the slopes, so ski-in/ski-out, without any need to walk or drive. From the reception, to the rooms, the ski-room, the children's facilities and the extremely well kitchen...it is just perfect. On top of that, even with a 'spoiled audience', every staff member of this hotel is just great. Yes, I know it sounds to good to be true, but I m just overtly enthusiastic about this place. Visited 10 times in a row....and that I seldom do...

  • Stayed: February 2012, travelled with family
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2  Thank Pieter2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2009

A beautiful hotel - we stayed in recently refurbed "design art" rooms - with beautiful decor and fantastic bathroom/wet room. The restaurant/bar and reception staff were lovely and helped in any way possible. The hotel is very ski in ski out being right on top of 2 lifts - Schaidberg and Ackenrain, although it is a 5 min walk (uphill) to the village -the hotel has a minibus and they will happily take you and collect you from anywhere anytime - no problems! The swimming pool is a little dated in the decor but is lovely with great views - the outdoor jacuzzi is gorgeous though! All in all we loved and would go back tomorrow.

  • Stayed: February 2009, travelled with family
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Thank ClaireJLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2017
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  • Stayed: February 2017, travelled with family
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Thank urenner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2017 via mobile
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Stayed: April 2017, travelled with family
Thank Elliipirelli1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2017
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  • Stayed: March 2017, travelled with friends
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Thank Snowboarder71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Superior Hotel Kesselspitze

Address: Alpenstrasse 1 | 5562 Obertauern, Obertauern 5562, Austria
Region: Austria > Austrian Alps > Salzburg Region > Obertauern
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 35 Hotels in Obertauern
Price Range: £273 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Superior Hotel Kesselspitze 4*
Number of rooms: 66
Official Description (provided by the hotel):
Your 4-star Superior Hotel Kesselspitze at the Obertauern ski resort in Salzburg country.At Hotel Kesselspitze enjoy the tradition of a privately managed top hotel with 4-star superior luxury and a casual yet elegant atmosphere that provides a sense of well-being. The Lurzer family's main establishment is situated in a peaceful, secluded location with direct access to the Obertauern ski resort. Experience a heavenly day of skiing in the deep snow of the winter sports region. ... more   less 
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