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“Nice hotel, great location”
Review of Hotel Petersbuhel

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Hotel Petersbuhel
Ranked #8 of 35 Hotels in Obertauern
Certificate of Excellence
London, United Kingdom
2 reviews
“Nice hotel, great location”
Reviewed 4 March 2013 via mobile

We have just returned from a week in Obertauern at the Petersbuehl. We found the hotel lovely, the food was excellent and the staff very helpful and friendly. We had a small room in the small wing (we were told in advance) but I have stayed in smaller rooms that were supposedly full-size. It was clean though possibly a little dated in decor. A jacuzzi or pool would have been nice as its advertised as a sport hotel but the sauna area is great if you don't mind going naked. The bar was nice (and beer was cheaper there than in lots of places in town), smoking is allowed in bars in Austria though and it showed German football and sports on big TVs. The hotel is very central for après ski and rental equipment which was great and the supermarket is close by. No complaints from us.

Stayed February 2013, travelled with friends
Helpful?
Thank geordiebiatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Slovak first
  • Any
English first
Newcastle, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 February 2013

Just back from a great week in Petersbuel. Great place in handy position to ski to and from the door. Rooms very nice and very clean. Good food and nice selection of tea and cakes when you get off slopes. Wish Austrians would follow rest of Europe and ban smoking in the bar, otherwise we enjoyed the relaxed atmostphere.

Stayed February 2013, travelled with family
Helpful?
1 Thank DadsTaxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 9 February 2013 via mobile

We have just arrived back home after a week skiing. We had visited the hotel prior to it being extended around five years ago so we knew what to expect with the great location.

On the positives the evening meal was of a good standard all week, despite some slightly dodgy translations on the English menu. As mentioned the location was great and the cleaning staff were a real credit to the hotel. Our waiter for the week was fab, very polite and attentive.

The negatives. We had quite a few problems in the evening with noise from the others guest rooms. We informed the management about this but they didn't really seem bothered and it was a recurring problem through the week.

Also, on the room front, we were in the 'new' part of the hotel but the bedroom was fitted out with what appeared to be the reclaimed furniture from the room we stayed in 6 years ago! Granted, all the hotels in this resort and this part of Austria tend to be quite traditional and but we were expecting more.

We felt a little overlooked at times and it definitely felt that the German and Austrian guests were looked after more attentatively than the English ones.

All in all, we'd definitely go back to Obertauern but we probably wouldn't be back at this hotel.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ljsow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincolnshire, England
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 February 2013

First point - not quite sure how this hotel qualifies as a 'sport' hotel - I would expect a pool and there isn't one, OK it has a small gym - but when you've been skiing all day the last thing you want is to get on the jogging machine! The name of the hotel sets on a level higher than it is.

The Good Points :

Great location for ski lifts, but then I think most hotels in this resort would offer that, the lift system is good here and it is a purpose built resort all hotels are set along the main road that runs through the resort.

Our rooms were lovely, well maintained and decorated to a standard, but we would expect this standard for the considerable price we paid for each nights stay (on a half board basis).

Great being able to sort out lift passes at the hotel reception.

Afternoon tea served from 3pm to 5pm. Was a lovely touch and the main reason I give this hotel 2 green circles rather than 1!

Very friendly Italian waiter and cleaning lady.

The bad points:

We booked directly via email and arranged our own travel. Questions I asked in the emails were not really answered, We seemed to get a general response that set out the prices for different types of accommodation. Travelling as a group of 5 (1 couple and 1 family of 3) we were only offered a double room and a suite as our accommodation in the hotel. We would have been happy with a double room with the large sofa being made up as a bed (which I am sure they offer when the hotel is full), this would have been a cheaper option - but eventhough the hotel was (at the most only half full) we were not offered this option.

Our rooms were at opposite ends of the (big) hotel and we were allocated different 'boot rooms'. Not what I would expect when a joint booking is made, it would have been nice to have rooms nearer to each other - we asked but were told 'this was not possible'! Although this provide us we some lighter moments having to find my mum when she tried to find our room during the first couple of days. The hotel is like a maze until you get used to the layout!

We arrived at 8pm and upon check in we were subjected to 5-10 min of quiet confusion, when the reception staff didn't seem to be expecting us!

Door keys were issued and we were 'instructed' on how to find our rooms. Much confusion emptying the car and taking bags etc in all different directions to rooms/boot rooms etc. My mum's door key was bent (credit card style) and would not unlock her door. The first morning we both returned to reception and asked the very unfriendly 'Claudia' for a replacement. She accused my (mid 60s) mum of keeping the key in her back pocket (it was in her purse) bent it in half and threw it in the bin, lots of cursing under her breath and more or less threw a replacement at her. When we tried to explain that it had been given to us like that - we were dismissed with a brush of her hand! However Claudia's rudeness came to a abrupt end......when a German couple appeared at the side of us to check in. It was all charm and smiles then - and we were completely ignored.

On the first night we arrived just in time for the evening meal and so ordered a carafe of wine and a bottle of water. At the end of the meal we hadn't opened the water and so asked our waitress (Hannah) to send it back. We were told that this was 'not possible', we had ordered it. We explained it had not even been opened and asked to remove it from the bill. We didn't think this would be a big deal or a problem, but for Hannah it was, she got quite shirty with us and said we had asked for water without 'gas' and that is what she got for us, as if she didn't understand what we meant. Anyway after that 'incident' we found that our courses took up to 45 mins to come out, the soup always had a layer of oil and a greasy smell to it and meal times became a quite unpleasant part of the holiday. If Hannah had shown us a fraction of the warmth and hospitality that we witnessed her showing a table of regular 'Austrians' on the table next to us - the meal times would have been a lot more pleasant. She didn't once smile at us during the entire week - we were always courteous towards her, but due to her lack of professionalism she was unable to return that courtesy to us for some reason. I'm not sure if some of the staff in these Austrain hotels are paid on commision of the drinks they sell or rely on the tips they receive at the end of the week - but she missed out 'big time' with us because of her attitude. (All tips and booze money were spent over the road at the Lurzer Alm bar at the bottom of the ski run - the staff and food in there were F A B U L O U S )

The food: was far from what we expect to get at a 4 star hotel like this.

The breakfast buffet was pretty boring, the fried eggs were disgusting we think the scrambled eggs were made from a powdered mixture. the only thing worth eating was the boiled eggs and the cereal. Bread rolls were put back onto the buffet by the serving staff after they cleared diners tables.

Evening meal: Italian nights was OK but the rest of the week was bland and uninteresting. The salad buffet was probably the worst one I've eaten from in many years of travelling all over the world. Each night the only 'extra' item in the salad buffet was a cold version of something from the night before (and sometimes 2 or 3 nights before) there was a bowl of cold brown lentils put out most nights after we'd had them in the main evening meal.

The hotel advertises 'cable' TV but there are no English speaking channels. When we asked about this (as some of our party were not skiing) we were told that 'you are in Austria now!'

Wi-fi has to be paid for, it's very expensive and very very slow!

The hotel has a long list of rules - and if you break any, they claim to be able to remove you from the hotel with you still paying for the full cost of your room. Can't remember all the 'rules' but one of the main ones is no booze/food/any other drinks in your room. So the mini mars bars you take skiing/snacks etc for your kids, bottle of wine on your windowsill are against the rules and can get you thrown out. The lady cleaning my room look terrified when I took a couple of empty wine bottles out the room to take downstairs and insisted she take them so 'we' didn't get into trouble!

Also you get fined 150.00 euros if you smoke in the room (not that we did or ever do) as the hotel is non-smoking.........although you can smoke in the bar, which smells disgusting during the evenings and drifts upto the dinning room.

I wouldn't return here, the staff are far too rude -they are not interested in providing any kind of hospitality to you if you are not Austrian or German.

Room Tip: Impossible, anything you ask for - they will tell you 'it's not possible' if you are Bri...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank maltababy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 January 2013

Ahhhhh yes Obertauen, one of Europe's most snow sure resorts and only 1 hour 20 from the basic but functional Salzberg Airport (you don't want to spend too much time there trust me)

We booked with Crystal Ski who seems to have an abundance of staff who love to help and talk, their rep gave all package holidayers a 40 min intro on the first day that almost sent me over the edge. Topics such as fire exits locations, tipping were covered along with the odd useful tip and heavy pushing of extras such as ski lessons, sleigh rides etc driven no doubt by commissions. It was all meant well but I am a man who believes less is often more. Had i been warned of the 40 minute outside queue to drop off my skis at the airport on departure back to the UK i may have warn something a little warmer, why can't Crystal handle this part? They had reps crawling all over the airport. Generally not impressed with the Crystal airport service, you queue far less with Easyjet for example.

On to the hotel they have a large naked spa which we tried once but being English it just made us feel uncomfortable, it had the usual steam rooms and saunas but sadly no pool or jacuzzi.

We were a party of 4 men in our early 30s where as this hotel is probably geared at people a little older or families. Needless to the bar is good and the two Peters at the bar were a delight. One of my party is an expert in propping up bars and he was more than pleased with the offering.

The food was reasonable and extensive breakfast and evening meal are included. If you are used to french cooking then you may dissapointed but it was edible and plentiful. Our waiter was nothing short of a weirdo, he pushed wine on us (not included) almost every night and gave us the hard sell almost everyday. The push for the tip on the final day was perhaps the most awkward moment I had in some time. Our table had 10 seats (one of my friends had brought some of his family) on one night they ate out so there were 6 spare covers, we asked two friends along and the waiter all out threatened us, it was quite remarkable. Unfortunately for the waiter I am very comfortable in these awkward situation, sadly others in my party weren't. you simply do not expect a 4 star hotel to behave like this and the waiter is lucky i did not involve management. They also do a great afternoon tea. The staff otherwise were all very polite, helpful and pleasant spoilt only by our waiter.

Now onto the good - the rooms are modern, refurbished (i was in the newly refurbished wing) and of a good standard - with great little en suites, balconies and reasonable views - as is the rest of the hotel for the matter. Its not quite ski to door but if it snows it is possible down a short road.

The resort itself is relatively small but with a good range of slopes and a good modern chair lift system. It hasn't been ruined like the french alps by over zealous health and safety. Being snow sure there is plenty of snow. Please do not expect well maintained pistes as they only seem to bash each slope every few days, this resulted in me actually preferring off pistes as some were so badly carved up from over use. In your 3 valleys or Espace Killy this just would not happen. The runs are a little short but for our week the quality of the snow, no queues and the great chair lifts made up for it (France has been ruined by large queues, stairs to lifts, bubble cars and gondolas - a skiers enemy)

All in all it was a good holiday, we lost a few days to snow but it was January, and we had one incredible powder day. The hotel is good with reasonable food, good staff (bar the waiter), clean, refurbished, modern, and close to the slopes. Probably best for couples of families. It just scrapes as our waiter was awful, it would have been higher if it were not for him.

Room Tip: Go for refurbished wing. Avoid crystal unless they offer better value.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HarryH29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 January 2013

We have recently returned from a very enjoyable Christmas Holiday in this hotel.

Room - We upgraded to a superior room which was spacious and clean. The view wasn't anything to get excited about but we were only on the first floor, so if you wasn't a better chance of a view of the mountains I would suggest asking for a higher floor. The only slight issue I had with the room was the temperature, for me it was too hot and I slept with the windows down and turned down the radiators, which made it acceptable overnight.

Facilities - The Hotel has a spa (which we did not use, so can't comment on) and a large bar and lounge area. There is also a gym and ski and boot room. The restaurant is located on the 1st floor, which can also be accessed via steps outside if you chose to have an afternoon snack.

Staff - We thought the staff were very pleasant, in particular the waiter that served us each night was very friendly and Peter and Peiter were also very pleasant. On Christmas Eve Claudia and Peter performed some readings by the Christmas tree (in English and German) which was a really nice touch and really got everyone in the festive spirit.

Location - I think the location is very good, you have easy access to both the Edelweissbahn and the Gamsleiten 1 and crossing the main road through town allows easy access to the main bars and shops (maybe 500 meters or so away).

Food - We thought the quality of food was very good, breakfast tended to be a buffet affair with a good range of cereals, fruit and cooked items. At breakfast you were also asked if you would like to select (not mandatory) a choice of menu options (mainly two but on one occasion three) for starter and main course. We had planned to eat out on one evening to try one of the local restaurants, however as every meal seemed appealing and the quality was of a very good standard we chose not to in the end. On Christmas Eve there was a 7 course meal accompanied (if you wanted to pay for it) by 5 wines to compliment 5 of the courses. The meals and the wines were very nice and made for a great night.

Prices - we initially thought the bar prices were pretty high as cocktails were typically 15 euros for 2 but this appeared to be in line with the general prices in town (sometimes cheaper) , and provided an alternative to going out if you felt like a queiter night. The hotel also had a wine cellar so there was a good variety of wine to have with your evening meal should you want to with prices for a bottle of red starting around 22 euros.

Minor gripes - When we checked in reception mentioned something about dinner. When we got to dinner on the first night we found we had been placed with a couple we checked in with. We assumed reception thought as we arrived together, we were together, so we asked for a separate table. This was sorted very quickly as the restuarant manager put us on our own table but I felt compelled to explain to the other couple that it was nothing personal, just that going on holiday as a couple we expected to be seated as a couple.

The only other minor point was on checkout when we asked if we could delay checkout (11 am) as we were due to be picked up at 2pm and thought there would be a number of people who already left through the day so checkout could be staggered. This was not allowed, but I have seen other hotels adopt it his stance.

As I said above these were only minor gripes and if we came back to Obertauern, we would have no hesitation booking to stay in Sporthotel Petersbühel again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank CoupleReview2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kettering, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2012

We were two families travelling together and booked two Stammhaus suites. When we arrived at just gone 11am both rooms were ready and our luggage was taken to our rooms for us. Both rooms were spotlessly clean and very spacious. Breakfast and dinner were of a high quality - always a good choice at dinner and our waitress was lovely. Some reports do not do this hotel justice. You can not pay your final bill with credit cards but we were told this when we booked so this is not a problem. You can get lift passes from reception, the boot room is warm and spacious, good food and reasonable prices for drinks. The skiing in Obertauern was great, the runs are not the longest I have done but they were in good condition for April and great to have nearly ski in, ski out in Austria! I would definately return to Obertauern and to the Petersbuhel.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank joanna h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Petersbuhel

Property: Hotel Petersbuhel
Address: Gamsleitenstrasse 6, Obertauern 5562, Austria
Region: Austria > Austrian Alps > Salzburg Region > Obertauern
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites
Hotel Style:
#6 Spa Hotel in Obertauern
#8 Luxury Hotel in Obertauern
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Petersbuhel 4*
Number of rooms: 77
Official Description (provided by the hotel):
The pure joy of skiing in a cozy holiday atmosphere at the beautiful Petersbuhel (located in the center of Obertauern and next to the lift). We pamper you with a unique wine collection, a free basement garage, modern & traditional cuisine, a cozy fire place in our wine bar, our feel well area and fitness area. ... more   less 
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Also Known As:
Sporthotel Petersbuhel Obertauern

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