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“A pleasant stay”
5 of 5 bubbles Review of Sheraton Salzburg

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Sheraton Salzburg
Ranked #11 of 132 Hotels in Salzburg
Certificate of Excellence
Toronto, Canada
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A pleasant stay”
5 of 5 bubbles Reviewed 27 August 2014

We stayed at this hotel because of a broken lock on the Danube turned our river cruise into an extended bus trip. We part of a large group and we were luck to be staying in a renovated club room. These rooms feature very modern hallways with white walls accented by dark wood. The bathrooms have double sinks, TV's in the bathroom!! There are headed towel racks and floors. A shower with an incredibly huge rain head. The rooms have hardwood floors(I've never seen this in a hotel), white walls and dark trim. The lobby and restaurant have a very different decor and have a older feeling to them. The hotel is attached to the conference center where our group eat lunch and dinner. I tired to use the pool but was informed it is not open during the summer months, it is not actually part of the hotel but is in a separate building across the street(???).
We had one problem which several others is our group also had and that was we could not get the temperature low enough to be comfortable and I had real trouble sleeping. The fan was blowing air but no matter how low you set it, it would not blow cool air. We could have opened the window to let air in but there was a big thunder storm, it was very humid outside and the heavy rain would have kept us awake.
The hotel's restaurant backs right on to the Mirabel Gardens which is a great place for wandering.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank brewster69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 29 August 2014
Dear brewster69,

First if all I would like to thank you very much for posting this review about your latest stay at the Sheraton Salzburg Hotel. I am glad that you were able to enjoy your club room and the facilities of our house. I kindly may inform you that the public pool was closed due to renovation, but we do have direct access to the swimming pool.
I feel very sorry that you have had problems with the temperature in your room and apologize for that. I still hope that you have been satisfied with the hotel and we look forward to welcome you back soon whenever you travel plans lead you back to Salzburg. In the meanwhile I remain with my best regards
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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968 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
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English first
Edinburgh, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

Stayed for a long weekend in July - very convenient for all sights in this lovely city yet in very quiet street. All staff friendly and helpful. . Junior suite spacious with balcony overlooking Mirabel Gardens. Would highly recommend the Sunday lunch.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Panda222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 20 August 2014
Dear Panda 222, Thanks a lot for posting this review. I am very glad that your stay was to your complete satisfaction and that you liked our Sunday lunch. We would be delighted to welcome you back in the near future whenever your travel plans lead you back to Salzburg. In the meanwhile I remain with my best regards from the City of Mozart Herbert Mosbruck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

My partner and I spend a long weekend here for the Salzburg Music Festival, and we will definitely stay here again. First, the location is very convenient. It is within walking distance of all of the major sights in Salzburg, and right next to the beautiful Mirabel Gardens. Second, the room was wonderful. It was very well put together, and surprisingly modern. It had a very comfortable bed, lots of closet space, and a wonderful bathroom. I tend to be picky about bathrooms, and the one in our room was great. It was thoughtfully laid out with two sinks, and a door that closed off the toilet so two people could easily be using it at the same time. The bathroom, indeed the room as a whole, was very clean.

The restaurant was good. We had dinner and breakfast there, and it was tasty if not necessarily something to write home about. The Wifi was free and reliable. The only two quibbles I had were that breakfast was not provided gratis, as it is in a lot of European hotels, and the fitness room was small and not all of the equipment was working.

Overall, I definitely recommend staying here if you plan on visiting Salzburg.

Room Tip: Try and get a room that overlooks the gardens if you can. They are gorgeous!
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Governmentflunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 13 August 2014
Dear Governmentflunkie,
I would like to take the liberty to thank you very much for writing this review about your latest stay at the Sheraton Salzburg Hotel. It is great to hear that you were satisfied with the hotel and recommend staying here. We would be delighted to welcome you back in the near future whenever your travel plans lead you back to Salzburg. In the meanwhile I remain with my best regards from the City of Mozart
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 August 2014 via mobile

Hotel itself is a peach.
Very nice but lobby is slightly outdated,looks like something from the 1920s.
Gym is bad, unless you want to walk on a treadmill or use an exercise bike.
No pool.
Sauna etc is ok.
Apple juice on arrival which was nice. Breakfast was decent with wide range of goods and staff at breakfast very helpful and friendly.
Rooms are nice and do the job, nothing too fancy but comfortable beds.
Overall nice hotel in great location in a beautiful city but hotel lobby especially in need of renovation.

Stayed August 2014
Helpful?
Thank Fionnyonions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 13 August 2014
Dear Fionnyonions,

Thank you very much for taking the time to post a review about your stay with us. On the one hand I am glad that you enjoyed our breakfast, your room and the service of our staff. On the other hand I feel sorry that our Sheraton Fitness area hasn’t been to your satisfaction and that you are criticizing the non-renovated part of our hotel.
With pleasure I would like to inform you that we are in process of renovating- which takes place floor by floor. We would be delighted to welcome you back in the near future whenever your travel plans lead you back to Salzburg. In the meanwhile I remain with my best regards from the City of Mozart
Herbert Mosbruck
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

Staff was friendly, helpful, efficient and welcoming from the moment we arrived. The Sheraton Salzburg is located near Mirabell Park so we could easily walk everywhere. Our room was very comfortable and the wifi was fast and reliable. The Club lounge was among the best we've experienced at any Sheraton. Highly recommend this hotel for the business or luxury traveler.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank misskiddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 13 August 2014
Dear misskiddie,

Thank you for posting this review here at TripAdvisor. It is a pleasure for me to read that you was satisfied with the service of our staff, you room, Wi-Fi and our Sheraton Club Lounge. We would be happy to have the chance to welcome you back soon to Sheraton Salzburg Hotel. I remain with my best regards from Salzburg
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverhead, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

The hotel was great with wonderful service. The desk staff were very accommodating. The breakfast was particularly nice. Loved Salzburg and the hotel is very convenient walking distance to most attractions. Highly recommend it to all but budget conscious travelers.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 13 August 2014
Dear James F,

I would like to take the liberty to thank you very much for writing this review about your latest stay at the Sheraton Salzburg Hotel. It is great to hear that you were satisfied with the hotel and recommend staying here. We would be delighted to welcome you back in the near future whenever your travel plans lead you back to Salzburg. In the meanwhile I remain with my best regards from the City of Mozart
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

This hotel is located right beside Mirabell Palace, and its beautiful garden. It has a great location and you can go walking everywhere. Salzburg is a very nice city and walking is the best way to see it. The club lounge was very comfortable, with a very good breakfast, and very nice drinks, foods and service all day. The room was not big, but there was enough space for the three of us. Staff was helpful and friendly.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank rstamada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review, 13 August 2014
Dear rstamada,

Thank you for posting this review. I am very glad that your stay was to your complete satisfaction and we would be delighted to welcome you back in the near future whenever your travel plans lead you back to Salzburg. In the meanwhile I remain with my best regards from the City of Mozart
Herbert Mosbruck
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Salzburg

Property: Sheraton Salzburg
Address: Auerspergstrasse 4, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Salzburg
#8 Family Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#13 Romantic Hotel in Salzburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton

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