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“Historic Hotel Welcomes All” 5 of 5 bubbles
Review of Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

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Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Ranked #3 of 131 Hotels in Salzburg
Certificate of Excellence
Bath, Maine
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Historic Hotel Welcomes All”
5 of 5 bubbles Reviewed 11 May 2014

We enjoyed such a pleasant stay here for three nights. The high point is the service you receive once you arrive at this historic hotel. We encountered over five different staff members at the front desk during the course of our stay and all were delightful to us as well as ready to answer any questions.
Rooms were five star adequate at this historic property. If you desire a more modern approach, this may not be the property for you.
The hotel is located in the older section of Salzburg with the Mozart apartment right down the street.
There are no coffeemakers in the rooms, but a convenient Nespresso maker located at the front desk if one desires an a la carte complimentary cup of coffee.
Overall enjoyable experience!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bnc2oths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 15 May 2014
Dear bnc2oths,
thank you very much for your kind and positive feedback. I am happy that you enjoyed the city as well as our services.

With best regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

938 reviews from our community

Traveller rating
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    39
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    10
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Zurich, Switzerland
Level Contributor
87 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

That was our 8th stay at the Goldener Hirsch for the Easter festival.
As every year we liked it a lot. The location is perfect, the rooms are nice, although not the best comfort you can find today. But this is not an ordinary place. This is all about charm, tradition, excellent service and welcoming staff. They make you feel home.

Sure we'll be back next year.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KUSNACHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 9 May 2014
Dear KUSNACHT,
thank you very much for your positive feedback and I am very happy to read that that you enjoy to stay with us. We do focus on personal and individual service and I am glad that you appreciate that.
Looking forward to having you back with us, soon.
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

We stayed two nights here and everything was perfect. The location could not be better. The staff are incredibly helpful and always knew who we were as we came and went. The room decor is kitschy but actually very nice with large bathrooms. The hotel feels like you are staying in a large private home with lots of nooks and crannies. Very unique and special.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank liz184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 8 May 2014
Dear liz184,
thank you very much for your positive feedback about the hotel and our associates. I will share this with my team.
Looking forward to having you back with us soon.
Best regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
172 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 bubbles Reviewed 20 April 2014 via mobile

We spent 3 nights at the Golderner Hirsch during the Salzburg Osterfest. The positives were (1) the location, in the heart of the old city and walking distance to all major sights; (2) the concierge and front desk staff, particularly Thomas (the head concierge), who gave us very good dining recommendations and other advice; and (3) the history of the hotel. However, the age of the hotel came with basic problems. We could not get consistent hot water in the shower, it would go from freezing to hot. Our room, on the top floor, was very warm no matter what we did (and it was cold outside) because the heat from the rest of the hotel rose up. Apart from the hotel's age, the cleaning staff were clearly smoking on the job. Our towels reeked of cigarette smoke despite us having a non-smoking room, and sometimes we would smell cigarette smoke wafting into the room (this could have been from another room, but it seemed to be coming from the housekeepers' area). At the price point and star level, guests should not face such basic problems. Finally, and this is a bit odd, but the toilet seats must have been based on medieval torture devices. They were terrible!

Stayed April 2014, travelled as a couple
Helpful?
2 Thank LMZV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 28 April 2014
Dear LMZV,
thanks for your feedback about your stay with us.
I immediately talked with our housekeeping staff and explained that it is strctly forbidden to smoke inside of the building. Regarding the hot/warm water problems, we are also searching for the issue as this is not acceptable.
Despite of this I am glad that you enjoyed our service level and hopefully you will return one day to experience our wonder ful city.
With best regards
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 8 April 2014

The staff are very friendly and helpful. Although the location is fantastic for proximity to sites, it is quite noisy overnight. The room was very hot, even in April, but it was impossible to sleep with the window open because of the noise on the street. But you can't be closer to everything the city has to offer, so bring ear plugs and check out this historical and cute hotel. The rooms are adorable and quirky. Breakfast at the hotel is very expensive and not worth the money, so have your morning meal elsewhere.

Room Tip: Ask for a room that doesn't face the pedestrian street.
See more room tips
  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Travelbug13Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 10 April 2014
Dear Travelbug13Canada,
thanks very much for your comments and feedback. I am happy to read that you liked the decor and service of the hotel.
Unfortunately, we did not know about your issues during your stay, which made it impossible for us to react and make your stay more convinient.
Looking forward to receiving an answer of the email I sent to you today and remain with best regards
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 26 March 2014 via mobile

Recently spent two nights here. Being used to the standard St. Regis and Luxury Collection hotels in the US we didn't know what to expect.

What we found was a really charming hotel. The staff were very friendly and made terrific recommendations from attractions to meals to gyms.

The rooms are authentic to a 600 year old hotel which after so many standard luxury hotels was a refreshing change. Just be warned if you are over 6' tall that there may be a few head bumps on doors - but hey that is also part of the charm.

Would recommend the hotel and definitely would stay again.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 27 March 2014
Dear Steven,
thank you very much for your kind and positive feedack. I am happy that you enjoyed our hotel as well as the city of Salzburg.
Looking forward to having you back with us, soon.
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 March 2014 via mobile

We adored this hotel. Traditional, formal but friendly, great breakfast, cosy rooms. A,azing location. Concierge were very helpful. We cut short our trip elsewhere to go back and asked for a quiet room and they gave us a suite. Just lovely, old fashioned and we Hope to go back with our family.

Stayed January 2014
Helpful?
1 Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 19 March 2014
Dear Sarah F,
thanks for your kind feedback and I am really happy that you enjoyed your stay with us. Hope to see you return soon with your family.
With kind regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Property: Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Address: Getreidegasse 37, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#2 Luxury Hotel in Salzburg
#3 Romantic Hotel in Salzburg
#3 Family Hotel in Salzburg
#4 Business Hotel in Salzburg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg 5*
Number of rooms: 70
Official Description (provided by the hotel):
Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more   less 
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Also Known As:
Goldener Hirsch Hotel

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