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“Fantastic Hotel with Excellent Service”

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Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Ranked #3 of 132 Hotels in Salzburg
Certificate of Excellence
Maryland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Hotel with Excellent Service”
Reviewed 21 July 2014

This hotel is in the main historic part of old town Salzburg. The location was excellent and within walking distance of several stores and the historic fortress. The rooms were beautiful and surprisingly large with sitting areas that were perfect for relaxing before bedtime. The bathroom was definitely a winner. In room wi-fi was free and I was able to use my Ipad with excellent and fast reception. The restaurant served delicious food and the breakfast was great. The staff was outstanding. They were willing to give directions, make restaurant reservations and generally made you feel like you were spending time at the home of a friend instead of at a hotel. I especially liked the delicious chocolate on my bed every night.

Room Tip: Rooms facing the front are quiet and gives you a nice view of the mountains.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Des D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 23 July 2014
Dear Des D,
thanks very much for your positive review and I am happy that you enjoyed your stay in Salzburg and with us. Please do tell your friends and family about this wonderful experience in Salzburg.

I remain with best regards,
Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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971 reviews from our community

Traveller rating
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    39
    16
    11
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220
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
San Francisco
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

We stayed here two nights in late June and the room was very comfortable. It was just minutes from a little square filled with restaurants and bars and an easy walk to the Salzburg fortress. The staff at the front desk spoke perfect English and helped arrange restaurant reservation for us at a restaurant we'd heard was good. They also recommended a good place for our friends to buy a reasonably priced dirndl and lederhosen for another friend's Vienna wedding rehearsal dinner.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 23 July 2014
Dear Amanda D,
thanks very much for your positive and kind feedback. I am happy that you liked your stay with us and especially praise the friendliness of our staff.

Looking forward to having you back with us, soon.

Wolfgang Putz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
757 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
Reviewed 17 July 2014

You cannot beat the location of this historic hotel situated right in the heart of Old Town Salzburg. Walk to all the major sites, shopping or restaurants while staying in this centuries old, charming small hotel, updated with all the amenities. The service is impeccable, the rooms are large, and you will even find a delicious chocolate on your pillow each night. WiFi is free and works well and fast! This hotel is a winner!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank pbuntarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 20 July 2014
Dear pbuntarl

thanks so much for your kind and positve feedback. I am really happy to read that you enjoyed your stay with us and please share this with your friends and family.

Looking forward to having you back with us, soon.
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sun Valley, Idaho, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

The Goldener Hirsch oozes old world charm and combines it with top flight service. Our rooms were delightful with sitting areas in what may have been the older section of the hotel. The restaurant served delicious food and has an outstanding wine list. Breakfast was good as was anything from the bar. If you are going to Salzburg, it is hard to find a nicer spot.

Room Tip: Rooms 40 and 41 are charming with nice sitting areas. They can be adjoined if desired. They are on t...
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elk208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 18 July 2014
Dear elk208,

thanks so much for your kind and positive feedback. I am happy that you enjoyed your stay with us.
Looking forward to having you back with us, soon.

With best regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 July 2014

Excellent location on the main part of old town. Great rooms and quirky layout for a 500yr+ building, amenities were ample in the room, wifi well appreciated. Staff were very attentive and helpful, best service I have received, far better than you get at some 5* upscale chains.

Room Tip: Facing over the old street is great, but be aware there can be some noise from the deliveries in the...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nigel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 16 July 2014
Dear Nigel C,
thanks again for your nice feedback and I am happy to see that you even used different channels.
Hopefully you return soon.

With best regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cleveland, ohio
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 July 2014

This hotel was very nice and the service was great. It is in the heart of old town and very convenient to shopping and restaurants. The rooms were clean and decorated in a very traditional way. This hotel is itself historic, dating back many centuries. It is clear that over the centuries rooms and structures have been added. Because of this it is easy to get lost finding your room. But I found that to be part of the charm. The staff is not "warm and fuzzy", but they are extremely professional and efficient.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank csuosu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 16 July 2014
Dear csuosu,
thanks for your positive feedback and I am happy to read that you liked your stay with us. I am sad, that you felt that our staff was not warmhearted but only professional. Usually this is our greatest strenghts and I will share your experience with them.

Looking forward to having you back with us, soon
Best regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradenton, Florida
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 July 2014

We knew we were booking an extraordinary hotel but it exceeded our expectations!!! We usually go bed and breakfast type places and love them but this was amazing. The service, the smiles, turndown service, umbrellas, great restaurants and the location can't be beat. We stayed in room 8 that had a king and a pull out couch for our 15 year old son. Plenty of room, nice desk and the bathroom was huge!!!! Tub and shower separate! Plenty of clothes storage and a great view. But what makes this hotel is the service. The restaurant was full but we went back in to the desk and guess what, walked right in to a table! They have 2 restaurants and we didn't make it to the "best" but what we had was amazing!!! Service there was great! Book this if you are ready for some space and luxury as you travel through Europe, it is expensive but also is a great value!!!

Room Tip: We hade room 8 and it was very large. 2 windows, fold out couch, 2 wardrobes and then a bathroom su...
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPutz, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 14 July 2014
Dear Jack D,
thanks very much for your nice and positive comment. It is great to read that you really enjoyed your stay with us.

Best regards
Wolfgang Putz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Property: Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Address: Getreidegasse 37, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#2 Luxury Hotel in Salzburg
#3 Romantic Hotel in Salzburg
#3 Family Hotel in Salzburg
#4 Business Hotel in Salzburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg 5*
Number of rooms: 70
Official Description (provided by the hotel):
Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more   less 
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Also Known As:
Goldener Hirsch Hotel

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