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“First Time I Left Behind Something In My Room” 4 of 5 bubbles
Review of Crowne Plaza Hotel Salzburg - The Pitter

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Crowne Plaza Hotel Salzburg - The Pitter
Ranked #15 of 131 Hotels in Salzburg
Certificate of Excellence
Chicago
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“First Time I Left Behind Something In My Room”
4 of 5 bubbles Reviewed 23 June 2014

Good customer service: I hastily packed the morning of check-out and forgot the approximately $400.00 worth of work out clothes I shoved into a drawer. It took a few days for me to realize I forgot my clothes and I was already in another country. I emailed the hotel and luckily they found my clothes and mailed them back to my US address free of charge.

The hotel itself was still undergoing renovations (stayed in May). Like others, we didn't have air conditioning when we stayed, but sounds like that is fixed now. The lobby was nice and bright and recently renovated. Our room was not recently renovated. Still, it was clean and a nice size, especially for Europe. I also think this was the only hotel on my 14 day trip that had an iron and ironing board in the room, which was nice.

I liked the breakfast buffet and felt like it was a pretty good value.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chicagotoanywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 26 June 2014
Dear Chicagotogoanywhere,
we are so glad that you got your training clothes back I know what that stuff costs!
We are happy that you also enjoyed our stay and the breakfast at the Crowne Plaza Salzburg The Pitter. We will soon have finished the renovations and in autumn our guests will enjoy breakfast in the new constructed roof top IMLAUER Sky Bar & Restaurant with a breathtaking view over the historical part of Salzburg with the castle. So hope to see you again! Greetings to Chicago! Martin Gissel - General Manager
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1,507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (173)
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  • Chinese (Simplified) first
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English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

The hotel is very nice, amazing location, great staff, lobby looks nice, the wifi has strong signal in the entire hotel, rooms are cozy, generous. The staff at the lobby bar was great, having drinks there was a blast.
The bathrooms could be more stylish.
Perfect for any type of holiday

Stayed May 2014, travelled with friends
Helpful?
Thank AntoniaMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 26 June 2014
Dear AntoniaMS,
we are extremely happy that you enjoyed your stay at the Crowne Plaza Salzburg The Pitter. And yes the Plaza-Finest American Bar is a great tradtional and cosy place and our barkeeper Harry is not only a knowledgable professionalist but also a great entertainer and listener... We thank you for your feedback and hope to see you again at "The Pitter" Warm regards, Martin Gissel - General Manager
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New Zealand
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

The foyer is lovely. Well lit and staff easy to get to.The bedroom had comfortable beds and the bathroom was well appointed with lovely fluffy towels.Bonus to have an ironing board and iron!There was a well stocked tray with tea, coffee milk etc.Compared to other hotels it was very quiet and peaceful.There were even magazines in the room and only a short walk to town. Would not hesitate to stay there again.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VeronikaNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 19 June 2014
Dear Veronika_New Zealand,

thank you very much for all your nice compliments. We are more then glad that you enjoyed your stay and the services at the Crowne Plaza Salzburg The Pitter. Please come back again! Warm regards, Martin Gissel - General Manager
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Woodstock, Georgia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 June 2014

They were renovating this hotel and we had a horrible experience. The room was the size of a cruise ship room without the storage. No kidding. The air conditioning was broken. We opened the window and had to close it for the sewer gases. The breakfast was great though. Too far from city center or old town. I would not recommend this hotel to anyone.

Room Tip: Don't stay here. Stay closer to the town.
See more room tips
  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 19 June 2014
Dear Lisa T.
we are so sorry that we where not able to fullfill our Service promise in your case. <Regarding room size we provide also superior room types at real low surcharges. We are really sad that we could not react on your concerns during your stay. We always try to find a soilution if guests experience a problem during their stay. Regarding the works: Yes, there are currently works going on in the courtyard and we operate only with a limited No of rooms. But I can asure you and the whole community that there are NO sewer gases involved in this. There are only constructions goiung on. Please accept my sincere appology for all your inconveniences. Warm retgards, Martin Gissel - General Manager
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Brisbane
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

There are currently renovations going on at this hotel. Don't let that put you off staying, they are confined to between 8am - 5pm, so shouldn't disturb you too much.
If the already renovated public areas of this hotel are any guide, it will be really fantastic once it is done.
Even before it's renovation, this hotel is more than comfortable for a stay in Salzburg.
The hotel is in a great location, about a 10 min walk from each Salzburg old town and the main train station. There are plenty of bars and restaurants close by as well.
The rooms are comfortable and clean, but are showing signs of age, so the current renovation is very welcome.
The breakfast in the hotel was very nice with a plentiful supply of both hot and cold items to fuel you up for a morning touring around beautiful Salzburg.
The staff at the hotel are friendly and accommodating and happy to provide maps and directions to various attractions.
I look forward to returning to this hotel if I ever find myself back in Salzburg and seeing the result of the current renovations.
Definitely recommended.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CraigJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 16 June 2014
Dear Brisboy77,

thank you very much for your nice comments on your stay. It is funny to read that only a couple of days later guests report a total different experience. You definiteley have to come back as the breakt fast will be served in the new IMLAUER Sky BAr & Restaurant on the new constructed sixth floor as of November 2014!. Thank you again and we hope to see you again. Best regards from Salzburg. Martin Gissel - General Manager
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Birmingham
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Newly renovated Ground floor (Reception area) looks modern but in contrast to guest rooms, they need modernising. The location is very good and is evenly situated between city centre and train station we could walk anywhere from the hotel. Highly recommend a stroll into the city through the local gardens featured in the sound of music film a pleasant work.

Excellent Service the entire reception staff answered all our queries we had they even showed us everywhere you could wish to visit in salzburg on the map.

Still renovation work is going on. So some disturbance if you are staying in rooms during day but as we were always out was never an issue the Air Conditioning system needs to be fixed IMMEDIATELY we stayed in May and was hot so dread to imagine July, I went to reception one evening to mention this as the heat was too much at times and even at that time of night hey went out of there way to get a fan to help us with our problem. The rooms themselves were very spacious and ideal for the 2 of us.

One other plus is the bar area downstairs the bar tender in there was very attentive to detail made amazing cocktails and was an all round great guy. Highly worth a visit for a cheeky beer or three.

Tbis hotel overall was a good experience, excellent marks for customer service, would definitely stay here again and would recommend the hotel to others.

Room Tip: Get a fan for your room …
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank moses1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 7 June 2014
Dear moses1985,
thank you for your brief comments and please appologize for the malfunction of the airco. It is a brand new device and the construction firm started it of last week unfortunately as always there have been some challenges to overcome so it took another week to get it up and running. Now we are more then glad to get 10°C cold air to all of our rooms which enables us to cool down much more effectiviely then ever!! That does not help you of course but I hope that some other TA users will read my comment...=D
It is wonderful how you describe the services of our front office team and of courese Harry our Barchef. He is indeed an institution and a real specialist in his metier. This is seldom nowadays. I will pass your compliments to all of them and say THANK YOU! Yours sincerely, Martin Gissel - General Manager
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Ahmedabad, India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Stayed for 3 nights.

Newly renovated Ground floor (Reception area) looks modern but in stark contrast to guest rooms. Location is good. We could walk anywhere from the hotel.
Paid Hotel Parking is just across the street. Still it is advisable to use public transport in Salzburg to avoid parking woes in city.
Excellent Service. Entire reception staff answered all our queries (a lot of them) patiently. Communicated on our behalf to our Car Rental agency in Prague.
Still renovation work is going on. So some disturbance if you are staying in rooms during day.
Air Conditioner system needs to be fixed IMMEDIATELY.
Over all Great experience, Top marks for customer service.

Would definitely stay here again and shall recommend the hotel to others.

Stayed May 2014, travelled with family
Helpful?
Thank eric s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review, 7 June 2014
Dear Eric S, greatings to India. First the good news. The aircondition in all rooms and public arreas is up and running just in tuime as the summer begins today with fantastic weather! Second, thank you very much for your nice comments regarding the service attitude of our front desk team, they really do their utmost to make our guests' stay an enjoyable one. We hope to see you or your friends again very soon . Warm regards, MArtin Gissel General Manager
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Additional Information about Crowne Plaza Hotel Salzburg - The Pitter

Property: Crowne Plaza Hotel Salzburg - The Pitter
Address: Rainerstrasse 6, Salzburg 5020, Austria
Phone Number:
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Salzburg
#14 Business Hotel in Salzburg
#14 Romantic Hotel in Salzburg
#17 Family Hotel in Salzburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Hotel Salzburg - The Pitter 4*
Number of rooms: 199
Official Description (provided by the hotel):
In 2014 the hotel Crowne Plaza Salzburg - The Pitter was newly renovated and extended. € 15 Mio were spent to create new perspectives and dimensions. Experience typical ,,Salzburg flair" at this traditional hotel, which was already opened by the Pitter family in 1864. This ,,Grand Hotel" offers 198 rooms and suites and is located directly in the city centre of Salzburg. Reach the famous Mirabell Garden & Castle within 2 walking minutes and the main station within 7 minutes by foot. "Salzburg Airport W.A. Mozart" is easily accessed by car or public transport (Bus number 2) within 15 - 20 minutes. Indulge yourself in a brand-new, spectacular location above the roofs of Mozart's city and enjoy drinks and delicacies of our cuisine. Experience the magic of Salzburg at highest level at the IMLAUER SKY - Bar & Restaurant. Open throughout the year from breakfast until at least 1 am! Typical, regional delicacies and a selection of over 30 beer specialties is served at the oldest beer cellar in town, at our legendary "PitterKeller". During fair weather the "PitterGarden" is open for you. New fitness area with sauna and mountain views from the private rooftop-terrace. Hotel guests relax and train there at no extra cost. Endless possibilities at the newly built ,,Pitter Event Center" for YOUR event. 6 glass domes and a total space of 450 sqm make the "Pitter Saal" unique in Austria. ... more   less 
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Also Known As:
Crowne Plaza Salzburg
Crowne Plaza Hotel Salzburg

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