Stayed at the Crown Plaza for 5 nights during a trip to Austria. The hotel is in a good location - very close to Mirabell Square/Gardens and within a short walking distance to both the train station and the old town (approx 10minutes to both in opposite directions). There are also bus stops outside the hotel for travel in both directions.
The standard of the hotel is what I would normally expect from a Crown Plaza property. The room was of a good size with a large and comfortable bed. The bathroom was a little cramped but still peferectly servicable. The usual in-room facilities were available - free tea/coffee, mini-bar, hairdrier, iron/ironing board, in-room safe and dressing gowns. There is wifi available in the room and throughout the hotel - although we didn't use this so can't comment on costs. There are two computers available in the reception area which provide internet access free of charge.
We got a very good price for 5 nights bed & breakfast for a double room (expedia special rate), which represented great value for money.
The hotel facilities are quite good too. There is a very small leizure area - with some gym equipment, sauna and steam room and a tiny little swimming pool (think average sized-jacuzzi but without the bubbles).
The breakfast was good - with plenty of choice of hot/cold dishes, breads and pastries. Not sure it was worth the 15 Euro per person charge, but since we were on a B&B rate it was good to get some food to set us up for the sightseeing day ahead.
We also ate in the hotel restaurant one night - the Imlauer which, although quite expensive, did serve very good food. I personally found the Plaza Bar and the Piterkeller Bar/Restaurant to be too smoky for me. Although, this was something that I found throughout Austria, and was especially difficult for me as a non-smoking living in Scotland which has a smoking ban in public places in place for 4 years!
The hotel staff were friendly and helpful and spoke good English, which was useful as my German is fairly limited.
All in all we had a very enjoyable stay at the Crown Plaza and I would recommend it to other travellers, especially if you can get yourself a good rate!