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“Excellent staff, nice location, but hotel desperately needs to be renovated!!!”

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Crowne Plaza Hotel Salzburg - The Pitter
Ranked #13 of 132 Hotels in Salzburg
Certificate of Excellence
Reviewed 26 May 2010

I just got home from a trip to Munich & Salzburg and stayed at the Pitter for two nights. The staff was wonderful and went out of their way to be friendly and helpful. The hotel is in a good location across the street from a park and just a 5 minute walk from the train station.

My room was average in size and had a small bathroom. They didn't have a queen or king size bed available so they moved two twin beds together to form a queen size bed. Linens were okay and bed was comfortable. My issue with the hotel is it looks as if it hasn't been touched since Mozart was alive! It looks very, very dated, and is in desperate need of a renovation. The hotel keeps it clean and neat, but it just looks old and very dated.

The hotel has a small pool and fitness room, as well as a wet and a dry sauna. The restaurant in the hotel is also very good.

So I enjoyed my stay at the Pitter and only wish it could be 'cleaned-up' a bit to the condition it should be.

  • Stayed: May 2010, travelled solo
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Thank beechmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,051 - 1,057 of 1,684 reviews

Reviewed 16 May 2010

Be VERY careful when getting into the shower from the right hand side. It is sloped, I slipped and broke two ribs on the first day of my trip to Salzburg. Did the hotel help with my injury or complaint about no non-stick surface? Heck no!! I will never again visit a Crowne Plaza Hotel. I will return to Salzburg, but not at this place or any other Crowne Plaza or IHG hotel.

  • Stayed: March 2010, travelled as a couple
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4  Thank Stichy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2010

I stayed 3 days at this hotel . it is located almost centrally allowing to reach major touristic spots shortly most of them even by 15 minutes of walking distance. Rooms are quite good and clean and I found nothing wrong with the room service. The restaurants and bar are very nice with good food and nice service. The people at Crowne Plaza was very friendly and helpful toward guests . All in all it's what you expect from Crowne Plaza standards. A free WiFi will be a nice option to add , hope to have it in my next trip . Highly Recommended

  • Stayed: March 2010, travelled on business
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1  Thank mehrdadnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2010

Warm and welcoming with friendly staff. Nice bar and also the restaurant were we had breakfast. Great location

  • Stayed: January 2010, travelled as a couple
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Thank nycjime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2010

TheSerice was very good, I liked the room as well. The location is perfect, amenities too, special the Swimming pool with mirror. I eated a dinner at Pitter Keller. It was brilliant. The food was very nice, service: quick, friendly, proffesional.

  • Stayed: March 2010, travelled solo
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Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2010

Stayed at the Crown Plaza for 5 nights during a trip to Austria. The hotel is in a good location - very close to Mirabell Square/Gardens and within a short walking distance to both the train station and the old town (approx 10minutes to both in opposite directions). There are also bus stops outside the hotel for travel in both directions.

The standard of the hotel is what I would normally expect from a Crown Plaza property. The room was of a good size with a large and comfortable bed. The bathroom was a little cramped but still peferectly servicable. The usual in-room facilities were available - free tea/coffee, mini-bar, hairdrier, iron/ironing board, in-room safe and dressing gowns. There is wifi available in the room and throughout the hotel - although we didn't use this so can't comment on costs. There are two computers available in the reception area which provide internet access free of charge.

We got a very good price for 5 nights bed & breakfast for a double room (expedia special rate), which represented great value for money.

The hotel facilities are quite good too. There is a very small leizure area - with some gym equipment, sauna and steam room and a tiny little swimming pool (think average sized-jacuzzi but without the bubbles).

The breakfast was good - with plenty of choice of hot/cold dishes, breads and pastries. Not sure it was worth the 15 Euro per person charge, but since we were on a B&B rate it was good to get some food to set us up for the sightseeing day ahead.

We also ate in the hotel restaurant one night - the Imlauer which, although quite expensive, did serve very good food. I personally found the Plaza Bar and the Piterkeller Bar/Restaurant to be too smoky for me. Although, this was something that I found throughout Austria, and was especially difficult for me as a non-smoking living in Scotland which has a smoking ban in public places in place for 4 years!

The hotel staff were friendly and helpful and spoke good English, which was useful as my German is fairly limited.

All in all we had a very enjoyable stay at the Crown Plaza and I would recommend it to other travellers, especially if you can get yourself a good rate!

  • Stayed: February 2010, travelled as a couple
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2  Thank GlasgowSam73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2010

Very Impressed
My wife and I had a 4 night stay at this hotel and were extremely pleased with every aspect. Friendly reception, clean and very spacious room with temperature controlled radiatiors, comfortable king size bed, minibar, TV with English news channels, good size bathroom with shower etc. The "swimming" pool is tiny (Ive been to hotels with bigger Jacuzzis) but is ok for a dip. The sauna and steam rooms are excellent and the gym is very small but functional. The bier keller down stairs sells good food at reasonable prices and it is possible have meals there most of the day and evening. Resaraunt upstairs is a little expensive so we didn’t eat there although we had breakfast one morning and were pleased with what was on offer. I have given top marks for everything except the location but to be fair that is a littly petty as although the hotel is at the most northern part of the town we only had to take a 5 minute walk to the nearest bars and restaraunts. It is a 10-15 minute walk to the Old Town across the river and that is where most of the "action" is. We will be returning to Salzburg and if the hotel prices don’t increase TOO much in the Summer we will stay at the Crown Plaza again.

  • Stayed: January 2010, travelled as a couple
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1  Thank Tony_Watterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this reviewResponded 7 June 2010

Dear Tony, thank you very much for this fantastic feedback! Regarding your next stay I hope too that we can meet your budget also in summer. We also have the PitterKeller in our portfolio Salzburg's oldest beer cellar which is also onsite. The prizes there lower and the atmosphere is very casual. Within Salzburg I would say that our location is still quiet good because the Hotels within the historic city center are very difficult to reach and distances on the other hand as you outlined are very small and the area where our Hotel is located is very safe. Thanks again for your feedback.

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Additional Information about Crowne Plaza Hotel Salzburg - The Pitter

Address: Rainerstrasse 6, Salzburg 5020, Austria
Phone Number:
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Salzburg
#14 Romantic Hotel in Salzburg
#14 Business Hotel in Salzburg
#17 Family Hotel in Salzburg
Price Range: £102 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Salzburg - The Pitter 4*
Number of rooms: 199
Official Description (provided by the hotel):
In 2014 the hotel Crowne Plaza Salzburg - The Pitter was newly renovated and extended. € 15 Mio were spent to create new perspectives and dimensions. Experience typical ,,Salzburg flair" at this traditional hotel, which was already opened by the Pitter family in 1864. This ,,Grand Hotel" offers 198 rooms and suites and is located directly in the city centre of Salzburg. Reach the famous Mirabell Garden & Castle within 2 walking minutes and the main station within 7 minutes by foot. "Salzburg Airport W.A. Mozart" is easily accessed by car or public transport (Bus number 2) within 15 - 20 minutes. Indulge yourself in a brand-new, spectacular location above the roofs of Mozart's city and enjoy drinks and delicacies of our cuisine. Experience the magic of Salzburg at highest level at the IMLAUER SKY - Bar & Restaurant. Open throughout the year from breakfast until at least 1 am! Typical, regional delicacies and a selection of over 30 beer specialties is served at the oldest beer cellar in town, at our legendary "PitterKeller". During fair weather the "PitterGarden" is open for you. New fitness area with sauna and mountain views from the private rooftop-terrace. Hotel guests relax and train there at no extra cost. Endless possibilities at the newly built ,,Pitter Event Center" for YOUR event. 6 glass domes and a total space of 450 sqm make the "Pitter Saal" unique in Austria. ... more   less 
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Also Known As:
Crowne Plaza Salzburg
Crowne Plaza Hotel Salzburg

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