I stayed three nights at The Pitter for sightseeing purposes. I work for a French company and, basically, travel for a living. I think that I am pretty reasonable and knowledgeable about what I can expect from hotels: domestic and international.
Right from the start, the hotel screwed up my reward reservation. They booked the wrong nights for me and told me when I checked in that I should have been there the previous night. I showed the girl at the counter my confirmation printout and she said, 'Oh, I guess someone entered the dates wrong in the system.' So, no big deal...or so I thought.
The room was...interesting. It had a small but efficient bathroom, a decent sized main room, and then a separate room with a dining table and some chairs that was totally useless; sadly, a waste of significant space. The furnishing were fine, but if I was being picky, I would say that the room was a bit 'tired', as others have expressed, and could do with a thorough refurbish. It's an older hotel, though; you should expect some personality.
I did once have dinner downstairs in the old bar. The meal was nothing special, but had good flavor and I enjoyed it. Service was OK. I also made use of the fitness area. For Europe, it is not bad - enough space and enough equipment for a short workout (a universal weight machine and some cardio equipment.).
My main issue came at checkout. I used the hotel's wireless internet access (very expensive) to check my Priority Club points balance before leaving and saw that I'd been charged 150,000 points for my 3 nights at the hotel. Twice as many as I should have been charged. I mentioned this when checking out to the young woman assisting me. She said, "it sounds like a mistake", but made no attempt to correct it - I doubt that she knew how.
As soon as I returned to the States, I contracted Priority Club about this points issue and have continued to remind them of it. For two weeks they have been unable to get a response from the management at the Crowne Plaza Salzburg. I have also tried with no success. Very disappointing.
So, my overall review is that the hotel itself, is fine - nothing special. The service was average and the management has been, in my case, completely negligent.
I am a platinum member with Intercontinental Hotel Group, but the next time I find myself near Salzburg, I'll likely be staying somewhere else.
- Official Description (provided by the hotel):
- In 2014 the hotel Crowne Plaza Salzburg - The Pitter was newly renovated and extended. € 15 Mio were spent to create new perspectives and dimensions. Experience typical ,,Salzburg flair" at this traditional hotel, which was already opened by the Pitter family in 1864. This ,,Grand Hotel" offers 198 rooms and suites and is located directly in the city centre of Salzburg. Reach the famous Mirabell Garden & Castle within 2 walking minutes and the main station within 7 minutes by foot. "Salzburg Airport W.A. Mozart" is easily accessed by car or public transport (Bus number 2) within 15 - 20 minutes. Indulge yourself in a brand-new, spectacular location above the roofs of Mozart's city and enjoy drinks and delicacies of our cuisine. Experience the magic of Salzburg at highest level at the IMLAUER SKY - Bar & Restaurant. Open throughout the year from breakfast until at least 1 am! Typical, regional delicacies and a selection of over 30 beer specialties is served at the oldest beer cellar in town, at our legendary "PitterKeller". During fair weather the "PitterGarden" is open for you. New fitness area with sauna and mountain views from the private rooftop-terrace. Hotel guests relax and train there at no extra cost. Endless possibilities at the newly built ,,Pitter Event Center" for YOUR event. 6 glass domes and a total space of 450 sqm make the "Pitter Saal" unique in Austria. ... more less
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- Also Known As:
- Crowne Plaza Salzburg
- Crowne Plaza Hotel Salzburg