We just checked into the Hotel Stein. We reserved three rooms for a total of 6 in our party (3 adults and 3 children) for three days. The hotel staff has MUCH to learn about customer service. Our rooms have all had issues (room 502, 503 and 304). Room 502 has a terrible stain on the wall near the desk that appears to be some sort of liquid that has stained the paint. Room 503-the door handle handle broke from the inside making it impossible to open the door whilst inside. While this was fixed immediately it still speaks to the quality and maintenance of the property. Room 304 had a broken safe that had an alarm going off until they came and reset that as well. This is all the the first 3 hours. The manager assures us that there is nothing to be done and invited us to have complimentary drinks. Room 304 is tastefully decorated while the other two rooms are decorated with zebra print and purple drapes. All other comments are relevant-elevator is on the mezzanine level, it is extremely dark in the hallways, the staff is extremely unfriendly, there is no on site parking. I overheard the manager tell a handicap guest that she was sorry that there was nothing to be done for his parking and he must park in the hotel lot two blocks away. Lastly, the wifi is very impractical (requires separate login for each device and is very slow). We have not yet enjoyed the rooftop deck for breakfast and hear that the view is terrific.
The only positive is the location and the view. Please note that we are experienced travelers, easy going family and are usually able to find the upside to just about everything. This hotel has tested our "glass half full" attitude.
- Official Description (provided by the hotel):
- Design Hotel in great location, right at the main bridge of Salzburg in the historic city center. The festival halls, as well as the congress centre are only a few minutes away. Stylish rooms and 7th floor roof top terrace with great view. ... more less
- Reservation Options:
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- Also Known As:
- Stein Hotel Salzburg
- Hotel Stein Salzburg