The hotel is situated on the bank of river with good view and convenient location. Our room was upgraded with spacious space and excellent view but room was very dark due to only few lights in the room. Reception staff at check in did not explain on our breakfast benefit which resulted in we had to pay more as there was no explanation at breakfast room, either. We were also overcharged from concierge and this was taken off after the unfriendly who had no manner and hospitality mind checked with concierge. We told the concierge to inform our private tour provider that we would be late and ask to come 15 minutes later. He said it would be fine but at the end, we were charged for additional 30 minutes, it would not be charged if he informed them to come later. Apart from the friendly service from Gerhard, Concierge, the rest of staff especially front desk did not greet us or acknowledge us. This was totally different from the other hotels in same category that we stayed during our trip this time.
- Official Description (provided by the hotel):
- The Hotel Sacher Salzburg epitomizes Sacher's unique mix of world charm and modern comfort: tradition hand in hand with innovations. As in Vienna, music has always been an important part of the hotel and in the city of Mozart's birth we regularly host the world's finest musicians alongside royalty, international statesmen, business people, artists and global celebrities. ... more less
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