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“Wonderful View From the window” 4 of 5 bubbles
Review of Hilton Innsbruck

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Hilton Innsbruck
Ranked #16 of 75 Hotels in Innsbruck
Certificate of Excellence
GreenLeadersGold level
Orange, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful View From the window”
4 of 5 bubbles Reviewed 25 June 2014

Stayed in this hotel for 3 nights. It is a couple of blocks from the station. It is 3 or 4 blocks from the old downtown area with shops and restaurants. Wonderful view of the surrounding mountains from our room. The beds are very comfortable and the hotel very clean. We did not get the wi-fi and used the one in the lobby, which was a bit difficult as there were quite a few school groups staying there and they all hung out in the lobby. We ate at an Italian restaurant that was on the corner. Great pasta and salads, and was very reasonable. Location is great, service was good and the hotel was very good...

Stayed June 2014, travelled with family
Helpful?
Thank Havana-sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 1 July 2014
Dear Havana-sun,

Thank you so much for sharing.....truly pleased regarding your recent experience with us.

The location is absolutely remarkable and I am fortunate for having shared it with you. The spacious and clean rooms do make a difference and we are truly honored that you do recommend the Hilton Innsbruck!

I am very pleased to share your comments with our team as I know that this is the best motivation.

Looking forward to welcome you back again very soon.

Best regards,

Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,782 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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English first
Strasbourg, France
2 reviews
5 of 5 bubbles Reviewed 24 June 2014

Fantastic hotel, we have stayed several times and highly recommend this place. The restaurant that normally specializes in meat, tailor made us a 5 course vegetarian Christmas dinner! The food is always excellent. The breakfast buffet is wonderful and the staff is really at the top of their game! The location is perfect and they have a very very reasonable multi day parking rate if you are travelling by car!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Winsnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 25 June 2014
Dear Winsnes,

Wow! Thank you so much for your wonderful feedback. The entire team here truly goes out of their way to deliver memorable experiences, so hearing about how great the entire team is, especially in our restaurant is just music to our ears!

Location is key, so I am glad that our central spot catered to your needs and ease of movement was so apparent here at Hilton INnsbruck!

Looking forward to welcome you back to Hilton Innsbruck for another great stay.

Best regards,

Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pordenone, Italy
Level Contributor
100 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

I am not that kind of person who thinks that branded hotels are "sterile", but I must admit that in Innsbruck there are much nicer hotels than the Hilton. This is an ugly building, steps from the city centre (that is a good thing), and it has also a casino inside. Rooms are nice (we were staying at the 14th floor) but they are old. The whole hotel would need a massive improvement. Breakfast was excellent and quality/value ratio is good. Being Gold member with Hilton and collecting HH points, I would be back. If I wasn't, I would choose a different hotel in charming Innsbruck.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Francesca-DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 24 June 2014
Dear Francesca-DM,

Thank you for taking the time to post your rating and your comments on tripadvisor.

All guest comments are extremely important to us, as it is only through first hand experiences such as yours, that we can continuously improve our service.

I was naturally pleased to see that your feedback about our rooms is very good, your scores and comments will be shared with all the relevant teams and I was delighted to read your feedback about our breakfast.

Regarding the builing and its interior we are already in negotiations with our owner about a major investment. I hope that you did recogniue that we have renewed many things such as the main entrance, the lobby area, the terrace and last but not least we have brand new Hilton Serenity Beds.

I do hope that you will give us the opportunity to welcome you back to the Hilton Innsbruck in the near future, when I am confident you will receive the usual high level of service that we are so proud of.

Best regards,

Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

Stayed one night at the end of may 2014
Chose it because we found a good deal - less than 100 euro without breakfast.
the room was really excellent and everything was as it should be in such hotel,
justifying the good reputation it has.
We liked very much the room, the bathroom, the bed and the view from the
window was great.
Parking garage is very comfortable.
It takes 10 minutes to walk along the famous Maria Theresien st. to the old town square.

Room Tip: High floors have very nice view on the city
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IGAL111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 23 June 2014
Dear IGAL 111,

Your rating fills us with lots of pride. The location and the views from our hotel, the highest building in Innsbruck are indeed incredible! Everyday another picture postcard view, no matter what weather!

I have forwarded your comments to our teams as it is words and ratings like yours which inspire us permanently to follow the path of our and Conrad Hilton´s vision to "Fill the earth with the light and warmth of hospitality".

Great to read your statement that the service and the smile of every team member made your experience a great one!

Hoping very much to welcoming you back very soon.

Summer Greetings,

Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Giessen, Germany
Level Contributor
184 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

I stayed for 2 nights in August 2013, for business. The stay was excellent. The check-in staff were friendly and effective, and the room large and comfortable, and very clean, with a great view of the mountains and the airport! The hotel location was perfect, and everything is within close walking distance. I can strongly recommend the hotel to business and vacation travelers alike.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoryMorty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 20 June 2014
Dear RoryMorty,

Thank you for your stay at our hotel. I am happy to hear that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Great to hear that we "MAKE IT RIGHT" and that you post this on tripadvisor even though your visit is almost a year ago!

Thank you for this remarkable statement, and I hope to see you again soon.

Seasonal greetings from the "Capital of the Alps"!
Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vantaa, Finland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

As others have mentioned, location is perfect. Not far from old town and railway station. All services are near, also bus stop & tram.

Amazing restaurant in the hotel, great service and various meals available. Bar was ok in downstrairs but upstairs there seem to be somekind of problems. It take about 10-15 minutes to have a beer. But that time were told that person who was serving that time, has just started there so reason could be just that.

Room was ok. Just make sure that you get a deluxe room because in that way you get great perks. Example wifi is free in deluxe room (in standard 15€/day). Great mountain view to the Bergisel Ski Jump Stadium.

At end, I want to thank two persons in hotel. In reception Natalie and in the downstairs bar the "t-shirt guy" (I didn't get his name). Both were very kind persons and provided excellent service.

Room Tip: Deluxe room with Mountain View
See more room tips
Stayed June 2014, travelled solo
Helpful?
Thank Jukka S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 19 June 2014
Dear Jukka S,

Wow! Thank you so much for your wonderful feedback. The entire team here truly goes out of their way to deliver memorable experiences, so hearing about how great Natalie and the "T-shirt guy" was is just music to our ears!

Location is key, so I am glad that our central spot catered to your needs and ease of movement was so apparent here at Hilton Innsbruck!

Looking forward to welcome you back to Hilton Innsbruck for another great stay.

Best regards,

Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

What a hotel, what a setting, what an experience. Ideally situated, within walking distance of the train station and a short stroll to the old town, where everything happens in Innsbruck. Large comfortable beds in well air conditioned room with a spacious, spotless bathroom. All round great hotel stay.

Stayed June 2014, travelled as a couple
Helpful?
Thank Smck5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torsten W, Manager at Hilton Innsbruck, responded to this review, 18 June 2014
Hello smck5 - Thank you so much for sharing you recent experience with us!

You are absolutely correct, the atmosphere here at HIlton Innsbruck is unlike any other property and I am so pleased to hear of your enjoyment of our location, views, services and everything which comes with it.

Of course the Old Town is a MUST DO when staying in Innsbruck...its like stepping inside a different century when visting the Golden Roof and its nice little medieval streets and squares, literally!

Looking forward to welcome you back to the hotel on your next escape to New York City!

Torsten Weller
Hotel Manager
torsten.weller@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Innsbruck

Property: Hilton Innsbruck
Address: Salurner Strasse 15 | A-6020 Innsbruck, Innsbruck 6020, Austria
Phone Number:
Region: Austria > Austrian Alps > Tirol > Innsbruck
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Innsbruck
#7 Family Hotel in Innsbruck
#9 Business Hotel in Innsbruck
#11 Luxury Hotel in Innsbruck
#11 Romantic Hotel in Innsbruck
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Innsbruck 4*
Number of rooms: 176
Official Description (provided by the hotel):
Relax at the Hilton Innsbruck hotel. Located in the heart of the Olympic city of Innsbruck and surrounded by the majestic Tyrolean Alps, Hilton Innsbruck offers a unique stay for business and leisure guests alike.Set within the picturesque part of the old city, the hotel is easily accessible by air, rail and public transport. All 176 rooms and suites offer magnificent views of the Tyrolean Alps. Experience genuine Tyrolean hospitality at the elegant and contemporary KONRADS restaurant at the Hilton Innsbruck hotel. Savor succulent Tyrol steaks cooked on the Lavastein, or choose from a selection of seasonal dishes, whose ingredients are delivered fresh from Tyrolean farms and producers. ... more   less 
Reservation Options:
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Also Known As:
Hilton Innsbruck Hotel Innsbruck
Hilton International Innsbruck
Innsbruck Hilton International

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