After a wonderful reception and stay in Düsseldorf, we didn't receive a good welcome in Innsbruck. We arrived slightly later than check in after a 9 hour drive and we were "told off " for arriving late and given our key. We then asked for direction to get something to eat as our travels had been long, told there was nothing despite them clearing up in the restaurant!, we were not shown our room and entered another room by accident (sorry) and felt a bit abandoned. We were so looking forward to our stop over in Innsbruck for the first time ever.
The room was ok, the breakfast in the morning was however more refreshing with a lovely girl attending.
Customer service was really bad and not welcoming when we arrived, this is part of our road trip and this has not made great memories of our stay in Innsbruck, just a wee bit of courtesy would have been good .
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