Our family of 4 (including teen and preteen) stayed here for 5 nights in adjoining double rooms and loved it - the staff went out of their way to be friendly and helpful. This became very important as I had inadvertently misstated the date of our departure; the desk manager helped resolve the issue so that we were able to enjoy our day and stay an extra evening, even though the hotel was fully booked. We appreciated the problem-solving and helpfulness.
The hotel staff overall is very friendly, rooms are clean and amenities refreshed daily; we loved having the large corner bathtub as well as walk-in shower in the room. The restaurant is excellent both for food quality and service. The pool and spa area is large and the water in the pool is appropriately warm, which is nice for a change from COLD pools.
The hotel has a good ski equipment room and the walk to the Hahnenkamm gondola is only about 6 minutes... although somewhat uphill. It was a little exercise to start the day, after the hearty buffet breakfast.
The only complaint we had was with the smoking in the lobby - we were surprised that this was allowed and although we spent little time in the lobby, the smoke actually drifted into the dining room so that it became uncomfortable towards the end of dinner. Next time I would request a table in the larger room further away from the lobby for this reason.
Overall, a lovely hotel, great staff, wonderful location and we were lucky to have sunshine and good snow, so we were very happy!
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- Also Known As:
- Weisses Rossl Kitzbühel