Myself and a friend stayed here for 5 days in March to enjoy some skiing in Kitzbuhel. My first impression was lukewarm -the hotel was a bit outside of the town (not a big deal, since they have a shuttle to/from the slopes -but it precludes from strolling to bars or restaurants in the evenings), the reception was courteous but I wouldn't go so far as to call it warm and friendly, and the room was serviceable. A nuisance was that we were expecting 2 single beds, but what we got were two single mattresses sitting right against each other on a double frame. Added to that: I had an allergic reaction to the pillow on the first night, and when I told the receptionist (through puffed up eyelids) and asked for a different pillow to be delivered, I later returned to the room to find a second pillow, exactly the same as the first, on top of the one that caused me problems. Rather than trying to pursue it further, I just used a rolled up towel as a pillow for the remainder of our stay. It is also worth noting that there is no wifi in the rooms, only in the lobby.
The spa, obviously quite a recent addition / renovation, was lovely. It had a nice pool and various saunas, baths, showers, relaxation spaces, etc. I would have really liked to have a hot tub after some tiring days on the slopes, but this was the one key thing it lacked.
The food was quite nice -and one of the wait staff did seem more friendly than most of the other employees. I just wish she had been there every day! I was also a bit annoyed to be charged for a cup of tea to take to wait for the shuttle bus immediately after breakfast, when the tea with breakfast was included.
My overall impression is that the staff there just weren't really too bothered about making our stay really enjoyable. This may have been due to the fact that it was low season, and there seemed to only be about 6 sets of guests -but really: that should allow them to be more attentive, not less.
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- Also Known As:
- Bruggerhof Hotel Kitzbühel