We were a group of four who have just returned from a weeks stay at the Hofer and apart from a little annoying blip when we first arrived aka they had no record initially that we had booked the AI package and the Transfer rep on hand ( not our rep Annie who was excellent) seemed ill equipped to resolve the matter and was rather dismissive of our plight.However Veroniqe and David both brilliant! allowed us to use the Hotel Computer and a few e-mails and phone calls back to Crystal Customer Services back in the UK and everything was sorted, I did ask the rep at the time to call the UK to confirm but he was unable/or unwilling to do so we all felt that we should not have had to be the ones calling and e-mailing the UK to sort the issue.Thereafter no complaints, our rooms were great, food great even the fake twix's we got daily went down a treat up on the slopes!The staff at the Hofer were excellent and could not do enough to help you even when two of our party were shoeless for the evening having inadvertently missed the ski locker curfew( don't ask!) the Assistant Manager rustled up two pairs of footwear for the evening for them, suffice to say they did not miss the locker closing time again !
Ski conditions were great and we made the most of access to every part of the Mountain, apres ski was quieter than what we are used to in other resorts but there were enough bars to have a really great time.
Although there was a mix of families/groups in the Hotel this did not seem to be a problem during the week we were there although I could see if the non family groups had been more boisterous this may have been an issue and perhaps Crystal may want to re-think if the mix of families with young children with large groups ( usually mainly guys) is a good idea.
My only other winge would be about the quality of the ski equipment included in the AI package my skis were very basis I did have the option to upgrade at more cost though but would probably in future go back to booking my own equipment on arrival.
That aside we had a great time, very good value for money , great staff who work very hard and cannot do enough for you,well located Hotel,and fab skiing, just sad we are now back in Old Blighty, roll on next year!!
- Official Description (provided by the hotel):
- The Hotel Hofer is ideally located about 2 - 3 minutes walk from the bustling pedestrianised town centre of Kitzbuhel where you'll find everything from festivals, brass bands and markets. After all the excitement of the town centre you can come back to the hotel and relax in our friendly and welcoming bar which comes complete with sky TV. Alternatively, catch the last of the afternoon sun outside on the terrace. We are a small and friendly British run hotel. We offer bed and breakfast or half board all for a very competitive price. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ebookers, Hotel.de, HRS, Agoda and Odigeo so you can book your Hotel Gamshof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hofer Hotel Kitzbühel