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“Lovely design hotel with horrible service”

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Q! Resort Health & Spa Kitzbuehel
Ranked #16 of 48 Hotels in Kitzbuhel
Certificate of Excellence
Reviewed 31 December 2013

The hotel is a gem, great location, spacious rooms (we stayed in the L one) with nice terrace and overall lovely atmosphere.

When it comes to the service though, a total disaster! Everyone has an attitude like they were doing you a favor when you ask for things. Here are a few of the things that happened to us:

1) upon arrival we requested some more hangers and the answer was "tomorrow". We insisted that we needed them now as we were unpacking and it took them 2 hours to bring some

2) for 3 days our linens weren't changed - normally I wouldn't make a big fuss out of it but they were evidently dirty so I had to call reception and ask for them to send someone to take care of it. Again, the answer was that I should wait until tomorrow...

3) we asked to one of the girls at the reception if the shops were open on Sunday and we were told ALL of them are closed, which was somewhat surprising since we are in the middle of high-season. In fact, it was wrong cause all the stores are open on Sunday during Xmas/New Year's time

...and many more of this little yet annoying things.

On the plus side, at the front desk there is a super competent and smiley girl named Jessica. She almost makes it up for the unprofessionalism and cold/distant attitude of her colleagues.

I definitely expect a much better service for an hotel that charges 4K EUR/ week!!!!

  • Stayed: December 2013, travelled as a couple
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2  Thank Laily_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (314)
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64 - 70 of 315 reviews

Reviewed 28 October 2013

Three nights at Q! Resort Health & Spa Kitzbuehel wasn't enough.
A fantastic hotel with incredible friendly staff and a personal touch on each corner from the moment you gonna stand in front of the welcome door. It's based close to the center, 5 minutes walk from all the shops and restaurants and you have also the ski bus stop exactly outside, in few minutes you are on the slopes (thats important), but even more so, the great service and the warmth of everything will you ask. Moreover, the excellent equipment on spa department, very relaxing!
The room was delightful, spacious with good furnishing, big closets and a really comfortable bed looking straight outside the amazing landscape. The perfect culmination weekend. I will definitely recommend to anyone who is going to Kitzbuehel.

In simple terms, we can't wait to go back.

  • Stayed: October 2013, travelled as a couple
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2  Thank yialap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

Plenty of good things about the hotel. It is located reasonably close to city centre if you like to walk. Alternatively, the bus stop is next door and taxis won't burn a hole in your pocket either. The spa facilities are very well maintained and a good way to relax especially after a hectic day of skiing on the slopes. The staff are courteous and speak English very well which is a plus for non German speakers. The breakfast was pretty ordinary and nothing to go gaga about. Rooms are kept nicely but not really big.

  • Stayed: March 2013, travelled with friends
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Thank Blueunderthebridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2013

My wife & I stayed here for a couple of nights in August.
We had a hire car so it was great that there's plenty of free parking near the hotel (beside train station).
The hotel decor is excellent - really impressive actually, and after hiking in the mountains we enjoyed relaxing in the gardens beside the swimming pond.
The only negative was the room - it was on the top floor and was smaller than the normal - for example the side of my head would touch the slanted ceiling while in the shower so I actually had to stoop while showering which caused my wife much amusement. I'm 5ft 11 so the shower in this room type would cause people taller than me a lot of difficulties.
We enjoyed the riverside bar and the hotel is about 10 minutes stroll into town. Overall we had a lovely stay and would stay again.

  • Stayed: August 2013, travelled as a couple
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1  Thank SimonCooney1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

the hotel advertized that it had parking free but when i arrived were not parking places from the front desk they offered me parking in garage for 13 euro per day,this price is a high one.The room we get was very small and the safe was not working we called for fixing but no results at all.on the internet site was adverized that we get a bottle of water in room,from the reception no one knew about this.
The staff in the reception was very unfriendly at all
We will not reccomend this hotel to every body.

  • Stayed: August 2013, travelled as a couple
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Thank monizu41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

Based ourselves here for 6 nights on a summer walking holiday around the Tyrolean Alps. Very comfortable hotel, good gym and sauna facilities too. Bar was nice too.
Breakfast buffet very good indeed. Evening meals seemed popular, although we opted for B&B - no shortage of good places to eat in Kitzbuehel.
Q Hotel is slightly out of town, but a pleasant 10 minute walk along the river to the town centre and right next door to the main railway station.
Room was spacious and very comfortable.

  • Stayed: July 2013, travelled as a couple
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1  Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

We stayed here for our ski holiday in March 2013.
Receptionists are very friendly, great breakfast and great services.
the food is not great if you get half board though. we suggest bed and breakfast only.

  • Stayed: March 2013, travelled as a couple
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1  Thank SunGirl2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Q! Resort Health & Spa Kitzbuehel

Address: Bahnhofplatz 1, Kitzbuhel 6370, Austria (Formerly Astoria Kitzbuehel)
Region: Austria > Austrian Alps > Tirol > Kitzbuhel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Kitzbuhel
#13 Family Hotel in Kitzbuhel
#15 Luxury Hotel in Kitzbuhel
#17 Romantic Hotel in Kitzbuhel
Price Range: £90 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Q! Resort Health & Spa Kitzbuehel 4*
Number of rooms: 77
Official Description (provided by the hotel):
The family-owned Q! Resort Health & Spa is the first certified organic health resort in Kitzbuhel. In the restaurant, guests have the option to choose between a gourmet menu, a vegetarian or a vegan menu All menus are prepared by using local and organic products, especially for people who are allergic to certain ingredients. In addition to basefasting the Q! Resort Health & Spa stands for healthy nutrition and holistic, conscious living. Experience the daily changing body program - yoga, meditation, belly training, Pilates etc.- With trained therapists, who will accompany that the guests will find the journey to themselves. ... more   less 
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Also Known As:
Astoria Kitzbuehel Kitzbühel
Astoria Kitzbuehel Hotel Kitzbühel

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