The hotel is a gem, great location, spacious rooms (we stayed in the L one) with nice terrace and overall lovely atmosphere.
When it comes to the service though, a total disaster! Everyone has an attitude like they were doing you a favor when you ask for things. Here are a few of the things that happened to us:
1) upon arrival we requested some more hangers and the answer was "tomorrow". We insisted that we needed them now as we were unpacking and it took them 2 hours to bring some
2) for 3 days our linens weren't changed - normally I wouldn't make a big fuss out of it but they were evidently dirty so I had to call reception and ask for them to send someone to take care of it. Again, the answer was that I should wait until tomorrow...
3) we asked to one of the girls at the reception if the shops were open on Sunday and we were told ALL of them are closed, which was somewhat surprising since we are in the middle of high-season. In fact, it was wrong cause all the stores are open on Sunday during Xmas/New Year's time
...and many more of this little yet annoying things.
On the plus side, at the front desk there is a super competent and smiley girl named Jessica. She almost makes it up for the unprofessionalism and cold/distant attitude of her colleagues.
I definitely expect a much better service for an hotel that charges 4K EUR/ week!!!!
- Official Description (provided by the hotel):
- The family-owned Q! Resort Health & Spa is the first certified organic health resort in Kitzbuhel. In the restaurant, guests have the option to choose between a gourmet menu, a vegetarian or a vegan menu All menus are prepared by using local and organic products, especially for people who are allergic to certain ingredients. In addition to basefasting the Q! Resort Health & Spa stands for healthy nutrition and holistic, conscious living. Experience the daily changing body program - yoga, meditation, belly training, Pilates etc.- With trained therapists, who will accompany that the guests will find the journey to themselves. ... more less
- Reservation Options:
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- Also Known As:
- Astoria Kitzbuehel Kitzbühel
- Astoria Kitzbuehel Hotel Kitzbühel