First the rant: when will service providers finally realise that you can have great food, great rooms, great facilities but it can be scuppered by the poor attitude of a couple of staff? The Tiroloff is a case in point.
I put my bar bill on our room and tried to settle it on the last day. It came to something 50 odd euros. I was told by the lady behind the desk that they didn't accept credit card payments for less than 70 euros. Ok, I should have read the small print but like most people on holiday I switch off and go into dumb mode. Am I really to expect to read all the small print? I put my credit card back in my bum bag ( this is the sort of situation where you can lose things like that)as I considered my options: walk a mile into town to the nearest ATM, get a cab, go back to room and talk to my partner. The lady behind the desk said "You still have to pay". To me that was a really ignorant comment to make. In an already embarrassing situation she compounded it with ridicule and belittlement. Why did she remind guests about settling bills and acceptable payments the nigth before either verbally or by a note to avoid situations like this?
Also one of her waitresses had a real attitude problem with some other guests; she positively barked at the couple on our neighbouring table when they asked her to repeat a question.
No still water was served at the table and was refused when when requested - only fizzy water - which was charged, natch.
On the plus points the other staff and the domestic staff were more than excellent. Franz in particular was always polite and solicitous. Two of the other younger staff were great as well. The guy who drove the courtesy bus was a really friendly and helpful.
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- Also Known As:
- Tirolerhof Hotel
- Das Landhotel Tirolerhof Kitzbühel
- Das Landhotel Tirolerhof Hotel Kitzbühel