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“Awful experience”
Review of Pension a und a

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Pension a und a
Ranked #34 of 113 Vienna B&B and Inns
Certificate of Excellence
Istanbul, Istanbul, Turkey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awful experience”
Reviewed 11 August 2013

I booked this centrally located pension based on others' review. Upon arrival, I was told that we did not have a booking. When I insisted and showed our booking confirmation on my iPhone, the front desk manager (I think called Mario) showed me an email sent from the pension to their own email but addressed to me stating that they had made a mistake and overbooked; but not to my email address. Upon insisting (with two kids), he walked us over to another pension which did not have air conditioning (that he failed to mention).

  • Stayed August 2013, travelled with family
    • Location
    • Service
Helpful?
1 Thank WYoussef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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Kosice, Slovakia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2013

We had a very bad experience with this pension. The reception is occupied only till 5pm. So we arranged check in between 10-11pm and it was said to us they will be waiting from 9pm. However at 9:55pm nobody was there and when we called on the number, all we got was only full of lies that they're on the way. After more than half hour of waiting with our luggage on the street after long journey, a boy came with almost no english, said sorry that it's not his fault and that we cannot throw anything in a toilet...room was horribly small, so we went on the reception in the morning and asked for the upgrade for what happened last night, but Monika at the reception, told us we're paying for the small room so she cannot give us a bigger room, and 1000more excuses, all she can was give us is max 20e, or then she would recommend to leave. We were shocked with unprofessional dealing with us, even a small benefit would make our trip nice again, but her attitude ruined our whole trip, since she totally didn't care about customer satisfaction. So we rather left with the worst traveling experience ever.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michaela2888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bend, OR
Level Contributor
128 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 8 July 2013

Traveled here with our 6 & 8 yr old and stayed in the apartment suit. We could not believe the value we received, this was a very nice apartment with a separate bed room and a large sofa bed in the living area. We were concerned of proximity to breakfast area and associated noise but never found that to be a problem. Rooms are very clean and very quiet. Having not been to Vienna before I trusted fellow trip advisor writers on location and as others have stated it is a great location, most major sights are a close walk. Schönnbrunn is a taxi ride but everything else is close. Continental breakfast was an added bonus. This is ideal for family travel.

Also after arriving from Italy we found the beds to be amazing, could be because the beds in Italy were so painful.

Room Tip: There's only 8 rooms total and one suite so don't hesitate if you're considering this.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yreme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 June 2013

The pension a und a is located in the heart of the historic sites of Vienna. It takes just a few minutes to reachThe Hofburg, the Spanish Riding School, Graben street, The Jewish museum, Stefan Cathedral, Albertina Museun, the Opera, Kaertener shopping street and many other places of interest.
The room we received, was quite big, the cupboard big enough for 2 people, and it was very clean.
Yet we faced some problems: when the reservation was made I asked for a room with 2 separate beds.After making the reservarion and prior to arrival I called the pension to make sure that we shall get a room with two beds, and it was confirmed. Yet when we arrived to the pension at 20:00 hrs, the room we were offered had one double bed. It took a long time until the boss came - we were already very tired - and her solution was to add an extra big bed. One can imagine that the place left made the room uncomfortable, especially eating in.
We received a small discount for the inconvenience.
The bath was difficult for each of us to enter and go out from, and there was no security handle to grasp.
The above menioned is, I assume, no problem for young people.
The reception desk was most of the time unoccupied. I wonder: what if the key does not open the entrance doors. There would be no one to ask for assistance.
We found the price of the room quite expensive as the pension does not offer services as: a dinning room, gym, spa, services that can be found in most 4 star hotels (a und a is published in the reservation sites as a 4 star pension).
In short I would say: very good location. suits for yond people and families, a bit expensive.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rivka P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 May 2013

Pension a und a is situated in a great location in Vienna, five minutes away from Stephansplatz but on a quiet and peaceful street. The rooms are clean and comfortable and the breakfast was of good quality and variety. The staff members were also helpful and polite. I would highly recommend the pension to anyone visiting Vienna.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yilinglee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
298 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 712 helpful votes
Reviewed 12 April 2013

Thank goodness for hotel reservations that can be booked, cancelled, re-booked, cancelled and re-booked! And thank goodness for gracious hosts like the ones at Pension a und a -- they must have groaned every time they received yet another notification from Booking.com but they welcomed us wholeheartedly. Normally I am picky but not that indecisive. It's just that Vienna hotels are expensive and don't deliver great value for money.

I'm glad I finally decided to stay at a und a! It's in the best location possible -- minutes away from Hofburg Palace, Stephansplatz, 2 u-bahn stations (Herrengasse and Stephansplatz), the beautiful pedestrianized streets, Grabenstrasse and Karnterstrasse.

We had Room 2, a small Comfort Double. The window opened onto a rather unattractive wall but at least it provided natural light and fresh air. It was very quiet. The bigger and more expensive rooms face the street and could be less quiet.

I loved the wood floors and high standard of cleanliness throughout the Pension. The bed was super-comfy and the room had very high ceilings, a safe and a refrigerator. There was a big closet for clothes, boots and luggage too.

Breakfast was attractively laid out on some tables near the reception area. A nice offering of fruit, cheeses, cold cuts, breads, yogurt, coffee, tea and juice. Our room had a tea kettle in case we craved hot beverages at an odd hour.

The staff were all very friendly and polite. Email communication was a bit slow but once we arrived, service was excellent. One evening, when the front desk was closed and our room card malfunctioned, we called the manager from the front desk phone and he appeared in 5 minutes to let us into our room.

Tips:

- See "Time Travel Vienna", the new 5D show on Vienna. It's literally across the street from the Pension.

- Walk along Habsburgergasse (towards the Hofburg Palace), turn left onto Reitschulgasse and meet your neighbours: the Lipizzaner horses! Their stables are 180 metres or 2 minutes by foot from the Pension. You can see the stables anytime through the big glass windows.

- For Starbucks' addicts, there's one at the mouth of Habsburgergasse. Better still, try out the Viennese coffee houses. Cafe Grientsteidl, Cafe Demel or the excellent Cafe Gerstner (best cake in Vienna, imho).

- If you're traveling with children, buy a Vienna Card. 1 adult and 1 child travel free for 3 days at 19 euros. Lots of other small discounts. The closest place to buy one is the Hotel Steigenburger.

- Don't miss the Esperanto Museum and the Globe Museum. They are small yet interesting. On Herrengasse near the U-bahn.

If this review helped you, click on YES!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Gigis_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 March 2013

We stayed here for four nights over Christmas. The pension is in a beautiful old building in the centre of the historic part of the city. Everything is close by - the main attractions, the shopping streets, restaurants, the U-Bahn… The pension itself is quite small, with only 9 rooms, but it had all we needed, and everything was just perfect. The room we had was facing the street, and from the window you could see the old buildings across the street, lovely Christmas lights and could hear the horse carriages going by.

The room was well equipped, with a very large closet, (which also had a safety box and a small fridge inside it), a good sized bathroom (with a bath tub) and a comfortable bed. It was very clean and warm, and the heater on the bathroom wall was excellent for drying our clothes (it rained almost every day during our stay).

The breakfast was good, and we enjoyed eating it in our rooms (in bed!). The staff were very friendly, and on Christmas Eve there was a knock on our door. “Merry Christmas!” and we were given a box of chocolate and two angel figures. So very kind of them and unexpected, but only something you can get staying in a special place like this.

Thanks for the perfect stay.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antclar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pension a und a

Property: Pension a und a
Address: Habsburgergasse 3 Floor M, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #34 of 113 B&Bs / Inns in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pension a und a 4*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to the historic city centre – experience Viennese charm in our Art Nouveau house. Modern ambience in the heart of the first district:Our guesthouse is a family run hotel in the heart of Vienna. Culture, exclusive shopping, sightseeing and night life are only one step away. Creating a personal atmosphere and taking into account individual wishes of our guests is part of our service. Feel at home – enjoy breakfast in your room in a private atmosphere. Our delicious breakfast buffet is available from 7.00h to 11.00h, for late risers even until 13.00h. ... more   less 
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Also Known As:
Pension a Und a Hotel Vienna

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