First of all, I booked this room 6 months in advance @ 195 euros per night and was relieved to actually find someplace given the Euro 2008 taking place in Vienna at the same time. The city was completely sold out even that far in advance. We had a confirmed reservation for a 3 bedroom 2 bath suite and were very much looking forward to having 2 baths since our family of 4 had been traveling together for several weeks in much less spacious accomodations. Prior to arriving in Vienna a German friend decided to join us for the weekend there and since we had lots of space, we were thrilled that she could.
You can imagine our dismay when we were told that since we were only a party of 4, the hotel had made the decision that we did not NEED that much space and therefore, they had given our suite to a party of 8. Keep in mind that this information was not volunteered immediately in English or German (even though our friend is German). After we were shown the room (and we lugged our luggage up 4 flights), I came back to the office and said where is the 2nd bath and the living room. That's when they told me what they had done. No reduction in price was offerred until I insisted that the room was much less than we had booked. They countered that the 5th person offset the difference in price. Finally they offered a small discount and when presented the bill, they had discounted it a further 15 Euros (we paid 160 Euros per night).
I think that they must have just finished our room (if you can call it finished). There were 2 rooms with no furniture (just a couple of small ottomans - it was quite hilarious, the 5 of us perched on 2 ottmans trying to watch the soccer match and have a glass of wine). We really missed the 2nd bath. My husband described the beds as just off the truck from Ikea but they forgot the mattresses (perhaps they had been moved to another room to accomodate even more guest). For our German friend, we drug one of the extra twin beds into what I suppose will be a dining room. One window did not have the blinds hung yet. The only fixture/item in the kitchen was a small refrigerator that froze all the contents and a wine chiller (very nice) - but not coffee pot, sink, etc.
It was incredibly hot and no fans were provided. We slept with the windows and blinds open trying to let in some breeze. Soccer fans could be heard celebrating most of the ENTIRE night. We hardly slept at all.
In fairness, the hotel is very clean and feels quite new. The breakfast was nice. They have a lovely patio/bar but the restaurant was closed for the weekend. The family that runs it seems very nice. Are they just having start-up issues?
If the rooms had not been so hot, the fans had not been so noisy, and we had gotten our reserved room, our review would be much better.
- Official Description (provided by the hotel):
- Parco di Schonbrunn was built in 2008 in remarkable Tuscan style, offering a Mediterranean flair and elegance. Whether you're traveling on business, planning a romantic vacation, or just want to relax with your family, our rooms and suites offer you all the comforts of a modern designer hotel while adapting to your specific needs. ... more less
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