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“Great for the Price”

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Hotel City Residence
Ranked #306 of 360 Hotels in Vienna
Jupiter, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great for the Price”
Reviewed 7 June 2013

I'm not sure why Lenas has received so many negative reviews. This met our expectations for the price. The staff was friendly. Breakfast was ok, but not great (They did offer bread and fruit - another reviewer said they did not). The hotel is directly across from the Alser Strasse train station which made travel around the city very easy. They don't offer parking, but if you do the research, you can find very affordable garages in the area (just don't park at the Hospital). The room wasn't exquisite but was what we expected. Another reviewer also noted issues with the internet, internet access wasn't perfect, but for the most part, we didn't have issues. If you're looking for a high end hotel, this isn't the one, but if you're just looking for a place to sleep and shower, it's perfect.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Moscow, Russia
Level 6 Contributor
304 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 1 January 2013

Internet doesn't work (13 minutes to open google, 2mins for every page), just like a single room in a youth hostel, not a hotel. Staff indifferent. Didn't feel I could ask them for help or advice. Extemely noisy with window open, extremely hot with window shut. Travellers on the U-Bahn can see in your window if your room is on the front. No table for working on.
Excellent location, good breakfast. Comfortable bed, TV works.

Room Tip: Don't stay here unless the bed is the only thing you care about.
See more room tips
  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Moskvichka12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vienna hotels

Lisbon, Portugal
1 review
Reviewed 28 April 2011

I'm a frequent travaller and at this time, the reviews for this hotel got me completely wrong! It is not a 3-star hotel! It is a bad hostel, with a unfriendly staff, bad sevice, poor breakfast, and horrible bedrooms. My single room felt like a very bad dormitory room. As a guess has already told in this site, "the bed was a pallet without any protective covering, except one ripped sheet". If you are used with hostels, maybe you'll enjoy it. They really have a good location, in front of a metro station. But if you need the minimum of confort during your trips, avoid this hotel. To make the things worst, they are under construction but they did not inform the guests on the website. There are dusty and bad smell in the air. I got an alergic crises and I made a complaint. The girl in the reception moved me to another room, with a better smell, but the lack of confort is the same. I asked them to cancel my stay, agreeing in pay the first night, but they refused. As they ask you to pay in advance (I think that otherwise nobody would stay after seeing the conditions), they refused giving my money back. Thus I decided to go stay just one more night (once I've paid it) and to go to another hotel in the last day. The problem is to loose money and to have not my rights respected.

Room Tip: Avoid very cheap offers.
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Stayed April 2011, travelled solo
Helpful?
Thank cris29sc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yerevan
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2010

Excellent location, just in front of the Alser Strasse metro station, which means that you can get there very easily from any point of the city where there are metro stations. Rooms are very small but comfortable and clean, TV only shows local channels in German, no bathroom kit, just liquid soup and towels. The check-in and check-out times are not convenient (check-in at 14.00 and check-out at 10.00 am) but you can leave the luggage at the cloak room. The staff was very helpful but you should be very careful with the housekeeping. Do not leave valuable things at the rooms I have strong doubts that the cleaning staff stole my purse which I left at the hotel room by mistake.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ArmineM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vilassar de Mar
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2010

This hotel looks to be russian managed and nobody takes care of it, it is dirty and unfriendly, the staff has no idea about anything, no fruits no bread for breakfast if you do not get up early, the AC in the rooms does not work and if it works you are obliged to empty a reservoir inside it every hour.... And the noise from outside is unbearable!! It is better to stay in the street that inside this "establishment"... And they dare to charge 100 euros!!!!!!!!!! It is really UNBELIEVABLE!!!

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank asoloviova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salzburg, Austria
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 June 2010

Stayed with a student group. The triples/quads on the fourth floor are fine, if you don't mind the beds. Singles and doubles are another story. My single felt like a very bad dorm room. The bed was a pallet without any protective covering, except one ripped sheet (but they did give me an extra). The room was like a very uncomfortable little hall, with nothing reachable from the bed and no reading light. I had to stack items to use my computer at all, though they did have free Wi-fi in the room. Two students in the double could find no space to even set down a suitcase, and there was about a foot of space to walk between the beds. The shower was good, though, and the breakfast was okay.
All the rooms REEK of cigarette smoke, and there are no no-smoking rooms in the hotel. Staff was friendly and helpful. Hotel is right across from a subway station, which is a plus, but also right across the tracks from a somewhat seedy-looking neighborhood. However, the University is a short distance in the other direction, and that area is nice.

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank professormaple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest
Level 4 Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 May 2010

I stayed with my mother for a week-end in Vienna, in Lenas Hotel. It is a 3* hotel, conveniently situated in this beautiful town.

The location is good, at 10 minutes distance to the city center, by tram (no. 43, just near the corner of the hotel) or by foot, approx. 30 minutes. From the airport you can reach it rather easily, taking the bus to Westbanhof and then the metro (U6) to Alser strasse station. The hotel is right in front of Alser strasse station.

The rooms are ok, rather small but very clean.Breakfast is basic but sufficient.

Overall, for a few days in Vienna the hotel is sufficient.

Stayed May 2010
Helpful?
Thank iubitu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel City Residence

Property: Hotel City Residence
Address: Hernalser Guertel 32, Vienna 1090, Austria (Formerly Hotel Lenas Vienna)
Region: Austria > Vienna Region > Vienna > Alservorstadt
Amenities:
Bar / Lounge
Hotel Style:
Ranked #306 of 360 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel City Residence 3*
Number of rooms: 37
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