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“A very poor service and a broken dream”

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Courtyard Vienna Prater/Messe
Ranked #67 of 362 Hotels in Vienna
Certificate of Excellence
Murcia, Spain
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A very poor service and a broken dream”
Reviewed 18 April 2014

My wife and I have been training for the Vienna Marathon for three months, we booked ths Hotel beacuse a Sports Travel Touroperator recomendation, close to the Marathon Fair and well comunicated with the start and finish. As he have a 4 years old child that was travelling with us, we phoned the hotel 4 days in advance to know if the had babbysitter service available, or they could help to get one. They answered that they could help, we offered them to send an email with all the data to make their task easier.They said it was not necesary and that we could do that when we arrive.

On saturday morning we went to the Hotel to remmeber the babysitter service that was needed for sunday morning, so both will be able to run. They confirmed that they were going to search one for us, we were asked about prices and the wanted lenguage, and they guaranted that a message would be left in the room with the information. After seen that no notice was received at 20.00 pm we went again to desk, and the woman there said she had no information, and worse, she had no knowledge about our request. After waiting half an hour we only could get that nothing had been done, and that at that hour the could not help us. If you are not a runner you can not understand how sad and disappointing is not be able to be in the start line with 12 weeks training on your back. We only received a soft apology. And one of us was forced to renounce to do what had been preparig so excited.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JesusTolmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonjaBohrer, Geschäftsführer at Courtyard Vienna Prater/Messe, responded to this review, 23 April 2014
Dear Mr. Tolmo,

First of all we would like to thank you for taking the time to share your impressions with us.

Please accept our sincerest apologies for the inconvenience you experienced at our hotel.
We are always open to face criticism anytime and try to obtain a better understanding.
As there is learning of everything, we went through all the delivered information. It is our primary concern to make our guests feel welcome and appreciated. If we were not able to transport the feeling of hospitality, we really need to apologize.

In regard to your feedback about the organization for a babysitter service, we would like to inform you that we already transferred your feedback to the according manager to avoid these kinds of shortcomings in the future. Please be assured that this does not comply with our standards and we want to sincerely apologize for the discomfort you experienced.

Once again we would like to thank you for making us aware of the difficulties you experienced.

Please, Mr. Tolmo, if you be so kind to contact us personally too
laura.nickel@cy-wien-messe.at to speak about the situation again.

We truly hope to have another chance to convince you with our hospitality and to prove that our high standards are able to meet your expectations. We would be very pleased to welcome you back to our hotel in the future!

Best regards,

Sonja Bohrer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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764 reviews from our community

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Rating summary
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  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Port Glasgow, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 April 2014

Stayed here whilst visiting an exhibition in the Messezentrum (exhibition centre). So quiet and peaceful and only a five minute walk from the Messe front door. Comfortable and relaxing big rooms and the food was great. Special mention has to be given to the breakfast, it was one of the best buffet breakfasts I have been offered in a hotel, just brilliant. I am not sure how central the hotel is for sightseeing but for business it is ideal. Would highly recommend.

Room Tip: They are all good. Room 217 was close to the lift and ice machine and was a little larger than the r...
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  • Stayed March 2014, travelled on business
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    • Cleanliness
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Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 April 2014

Everything you expect from a Marriott Courtyard: good service, excellent layout and comfort of room, extremely clean. Best bits are phenomenal breakfast, and phenomenal gym. I was staying for a conference in the city centre, which is a bit of a pain to get to as you have to change metro lines, but first world problems and all of that...!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank budapestguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Netherlands
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 April 2014

This is probably the hotel with friendliest, most helpful staff. Rooms are large, beds are great, as are bar and restaurant. If you have a convention at the Wiener Messe definitely the place to be.
Easy to reach from the airport by public teansport as well, no need for a taxi

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 62Willem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
194 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 April 2014

Enjoyed our 2 nights stay here. Friendly and helpful staff at the reception and restaurant. Free wifi at the Lobby area. Rooms are clean and comfortable. Even though we did not commute on public transport but I can see lots of people catching the Underground Train at stations across the road, must be very convenient. Wow! They even have a self-service shoe-polishing machine near the lifts. Just great.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fmcalvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 March 2014

My 2 sons and I used this hotel as a base for visits to the Zoo and Panda's in 2011 - very clean, great food and polite and courteous staff - spacious and comfortable room - we loved it and look forward to going back

  • Stayed April 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank AdeWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curitiba, PR
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 March 2014

Very clean and relaxing. Near by downtown where you can do everything walking distance.
The front desk people are very polite and attention to details. Everything I have asked, information to the concierge and all additional information about tourist places to go, they were always receptive and care about me.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeloisaMOliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Vienna Prater/Messe

Property: Courtyard Vienna Prater/Messe
Address: Trabrennstrasse 4, Vienna 1020, Austria (Formerly Courtyard Vienna Messe)
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#48 Family Hotel in Vienna
#48 Luxury Hotel in Vienna
#62 Business Hotel in Vienna
#62 Romantic Hotel in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Vienna Prater/Messe 4*
Number of rooms: 251
Official Description (provided by the hotel):
Minutes from Vienna's lively center stands the Courtyard Vienna Prater/Messe. Ideally located in the business quarter "Viertel 2", our modern hotel sits near the Vienna fairgrounds, Reed Exhibition Messe Wien, the green Prater and the Ernst Happel stadium. The city center can be reached within 10 minutes as the hotel offers direct access to the underground U2. All major highways and the airport are within immediate reach away by car. All guest rooms offer individual air condition, comfortable Courtyard beds, laptop safe, W-LAN, flat screen with satellite TV, coffee & tea making facilities, refrigerator, iron and ironing board and hair dryer. On the 8th floor we provide on 430 m2 of fitness and wellness overlooking Vienna. Work-out in our cardio and strength training area with professional support and then relax in our panorama sauna, steam bath, solarium and relaxation room. At our restaurant, allow us to make you feel comfortable by experiencing the traditional flair of Viennese hospitality together with our modern and contemporary interpretation of culinary art. Experience real treat by tasting local products combined with fresh herbs, luscious and crisp vegetables and a drink of fantastic, high quality Austrian wine. Savor fresh seasonal specialties, popular Viennese classics or American delicacies of our international hotel cuisine. ... more   less 
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Also Known As:
Courtyard By Marriott Vienna Messe Hotel Vienna
Vienna Courtyard

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