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Steigenberger Hotel Herrenhof Wien
Ranked #29 of 360 Hotels in Vienna
Certificate of Excellence
GreenLeadersGold level
Agrigento, Italy
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“location location location”
Reviewed 5 January 2014

Location of this hotel could not be better. Breakfast was great most days. On new Years' day, however, confusion reigned as the hotel tried to combine late breakfast with early Brunch and moved dishes as you were trying to fill your plate from them. Like many hotels in old buildings, the large and spacious room had been subdivided to create a sleeping space, a bathroom and separate toilet - a nice touch - and an entrance area.
The bar is very expensive for its sterile atmosphere and slow service.
For a top class hotel it was disappointing in several ways - a micro wardrobe with too few coat hangers, Something in the air irritated the eyes of one of our party - dust mites? While the bathroom was wiped shiny and the bed was made, the sleeping side of the room appeared to have been only perfunctorily tidied and instead of a double bed we had two single beds pushed together so that unless you were careful, you ended up on the floor between them.
Don't try to get the hotel to call a taxi for you, walk 5 minutes to the nearby taxi stand:- neither on new years' eve nor on the day when we had to catch the plane did the taxi they ordered come in any reasonable length of time so that we had to take the initiative and find a taxi ourselves to get to our destination on time.
Otherwise reception were very helpful and efficient.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank madrilena23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, General Manager at Steigenberger Hotel Herrenhof Wien, responded to this review, 7 January 2014
Dear Madrilena23,
thank you for your feedback on your recent stay in our hotel.
I have taken your comments on the setup on Jan 1st for breakfast an brunch to our improvement tasks in order to ensure this will be handled more smoothly on future occasions. We are glad to receive such detailed information as this helps to indentify strengths and address areas for improvement.
Let me ensure you, that all our rooms including aircondition and other supplies are periodically checked in order to ensure maximum hygiene and cleanliness.
We do hope to welcome you back in Vienna in the near future
With kind regards
Elisabeth Perwanger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Belgrade
Level Contributor
69 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 January 2014

This is a truly excellent hotel. The location is ideal for sightseeing and easily reachable from the airport. Rooms are very comfortable and of high quality even though mine did not have much of a view. The hotel bar is really cool. Breakfast is excellent.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank ivankcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yerevan, Armenia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 January 2014

Great hotel, very helpful staff. We initially booked a superior non-refundable room, and then the same price was available for deluxe, the staff kindly upgraded it us without any reservation. Complimentary mini-bar is always nice. Location is super.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mushegh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turkey
Level Contributor
256 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 26 December 2013

Just back from Vienna. Stayed 3 nights in Steigenberger Hotel Herrenhof.

Definitely, it is not 5 stars hotel. Because the only location is perfect, the rest is mediocre, at best.

First, interior design and decoration materials look rather cheap and overly simple (primitive). Window curtains, tiles in bathroom, lamps, furniture, everything on a very modest, economy side. No classy feel at all.

Second, terrible beds with very thin mattresses and terribly uncomfortable, shapeless pillows.

Third, the window frames are of old type. So, noise from the cars and trucks can be easily heard in the room, especially if you stay on the 1st floor.

Fourth, the restaurant is a complete failure. While the breakfasts were acceptable, the dinner was a disaster. It took them 2 hours to serve standard 4-course menu. The service was slow, big pauses between the courses. The food itself was completely tasteless and soulless. Waiters mixed up orders, destroyed cork when opening our wine...
Only 4 tables were occupied and, still the staff of the restaurant was not able to handle this.

Fifth, at the departure receptionists couldn't find our suitcases. What was even worse, they were trying to give us someone else's luggage, arguing that the luggage has tags with the numbers matching the numbers in our storage tags. Thanks God, after 5-6 minutes of such stress, an older colleague of the receptionist came and found our suitcases.

No, I don't recommend this hotel to anybody.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AlexTrav7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padua, Italy
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 December 2013

For a 5 star Hotel the room is not the expected level. The personnel is scanty. Our room was made only in the late afternoon. Breakfast is acceptable but not in line with the Hotel level. The position is perfect for visiting Vienna downtown.

  • Stayed December 2013, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Palpa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
228 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 12 December 2013

The hotel is very expensive for the quality of rooms - no bath, very poor choice in the mini bar. beds are good quality, though The staff is nice, breakfast is ok, Location is very good. Nice hotel bar.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sergej s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, General Manager at Steigenberger Hotel Herrenhof Wien, responded to this review, 16 December 2013
Dear Sergej,
thank you for writing a review on you stay at the Steigenberger Hotel Herrenhof. Your feedback is very much appreciated. Let me explain some of the critiques mentioned. We do have different room categories - most of our deluxe rooms have a bath tub, most of the superior rooms feature a walkin shower. For future stays, please do not hestitate to mention that you wish a room with bath tub - we will of course try to accommodate this wish. For the minibar - we offer free non alcoholic minibar in superior rooms and there is beer added for the deluxe category. A wider selection can be found in our suites.
Should you be back in Vienna in the near future, let us know about your special preferences.
Thank you and kind regards
Elisabeth Perwanger
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alabama
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 December 2013

The Steigenberger Hotel Herrenhof was the perfect choice for our stay in Vienna. It was conveniently located, and within walking distance to many of the city sites.

Our room was a Deluxe room with a Juliet balcony; it was comfortable and clean. The beds are very firm, but if you request an additional down comforter, you can sleep on that and the bed is softer. This is a personal preference, of course, but they are willing to accommodate.

The decor and style is modern and the bathroom is superb. The bath/shower was larger than most European hotels offer, but be careful using your travel voltage converter/adapter for your hair dryer. I used mine for my travel dryer (has always worked fine) and it tripped the breaker as smoke came from the outlet. The desk clerk told me I should use one of their adapters. Go figure. My travel dryer died, but no harm done to the outlet. Tip: Use their hair dryer.

The staff was mostly young and spoke excellent English - which was helpful since my/our German was not good enough to fully communicate. This hotel should consider not charging extra for high-speed internet; only reduced-speed is included.

The bar staff was friendly, and the service there was excellent. They had a good wine selection (for a bar) and a nice cocktail menu. We found the hotel bar a great place to visit after a day of sight-seeing.

It’s almost perfect: I recommend this hotel.

Room Tip: Ask the hotel for voltage converter/adapter when using your travel hair dryer - or use the one in th...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Joypc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Herrenhof Wien

Property: Steigenberger Hotel Herrenhof Wien
Address: Herrengasse 10, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Vienna
#10 Spa Hotel in Vienna
#24 Luxury Hotel in Vienna
#26 Romantic Hotel in Vienna
#27 Business Hotel in Vienna
#33 Family Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Steigenberger Hotel Herrenhof Wien 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
An unforgettable performance at the Burgtheater, window shopping on Graben, a business dinner overlooking Stephansplatz, or a leisurely tour in a horse-drawn carriage, amid the imperial grandeur that gives the city its unique charm - Vienna is in a class of its own.Many of Vienna's greatest attractions are right on our doorstep. Located in the government quarter in the first district, the Steigenberger Hotel Herrenhof is in the very heart of the old town. The hotel, restaurant, cafe and bar are popular among business and leisure travellers alike. Take a stroll past the Hofburg, Kohlmarkt, State Opera House and the many other nearby sights. Most of Vienna's cultural treasures are just a short walk from the hotel. ... more   less 
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Also Known As:
Steigenberger Hotel Vienna

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