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Steigenberger Hotel Herrenhof Wien
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Reviews (3,528)
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All reviewsgreat locationcentral cafespanish riding schooldeluxe roomhofburg palaceexcellent hotelfree mini barwalking distanceexcellent breakfastmajor attractionsexcellent staythe heart of the citynice roomsubway stationrooms are spaciousold citycentral vienna
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Reviewed 8 May 2014

This is a great hotel in the centre of Vienna which also benefits from having an underground train station a few feet from the main entrance. Our room was on the top floor of the hotel and was spacious and modern with large windows on two sides.

Breakfast was excellent and the variety on offer was enormous and plentiful. The restaurant staff were incredibly helpful and nothing was too much trouble - this was true of all the hotel staff throughout our three night stay.

Although we found it to be quite common in Vienna, and it's entirely a matter of personal preference, my sole criticism of this hotel is that guests are free to smoke in the hotel bar and many did.

  • Stayed: January 2014, travelled as a couple
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1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, Geschäftsführer at Steigenberger Hotel Herrenhof Wien, responded to this reviewResponded 9 May 2014

Dear 806ChrisM806!
We are glad to read, that you liked your stay at Steigenberger Hotel Herrenhof.
Thank you for taking the time to comment on your stay. We are pleased to learn that you enjoyed your stay with us and that our service and performance level met your expectations.

Smoking is allowed only in the bar, but we offer non-smoking alternatives at the “Herrlich”. Austria has still no clear rules on this issue. Thank you for your understanding.

We look forward to welcoming you back very soon.

Kind regards
Elisabeth Perwanger
General Manager

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Reviewed 7 May 2014

we found our stay at the herrenhof very pleasurable, especially since the location is really perfect. the room was a little small, but was nicely designed and clean. we also liked the bar, since it is not over crowded and therefore quiet. FYI: breakfast was not included and so at check-in we booked breakfast for 22 euros per person for the first morning. it was not really worth it for that price. the following morning we had an excellent breakfast at the cafe central, one of vienna's most famous coffee houses and right next door to the hotel. :-) for less money. go there! or any other coffee house near by.... :-)

  • Stayed: March 2014, travelled as a couple
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1  Thank elkspitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, Geschäftsführer at Steigenberger Hotel Herrenhof Wien, responded to this reviewResponded 9 May 2014

Dear elkspitt!

Thank you very much for taking the time to comment on your stay at Steigenberger Hotel Herrenhof.
We are happy to read, that you like our design and bar.
For your future stays we recommend a “deluxe” room, it is more spacious and the minibar is included every day. We are sorry that our breakfast did not meet your expectations entirely.

We hope to welcome you back soon at the Steigenberger Hotel Herrenhof.

Kind regards
Elisabeth Perwanger
General Manager

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Reviewed 7 May 2014

I stayed in this hotel for 2 nights. It is really perfectly located, next to the Hofburg and in the city center.
The hotel is very clean, in a very good condition. The room is comfortable, the breakfast buffet is good.
My only regrets were that the bed covers are a bit small and that the window curtains don't really blind the windows.

  • Stayed: April 2014, travelled on business
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Thank FredK1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, Manager at Steigenberger Hotel Herrenhof Wien, responded to this reviewResponded 8 May 2014

Dear FredK1412,
thank you very much for giving your feedback on your stay with us here in Vienna.
I am happy to read that you enjoyed you stay with us and there ist good news for the "quick wins" you mentioned. We are presently finalizing our capital plan to solve this issue and should start very shortly with the first set of rooms where the blackouts are not sufficient occurs.
Also should you wish larger bedcovers, we hold different types in our housekeeping. Maybe you want to send us your personal details under Verena.druml@herrenhof-wien.steigenberger.com and we can take note in our systems for your next stay.
Thank you very much and hope to see you soon in Vienna again.
Elisabeth Perwanger
General Manager

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Reviewed 4 May 2014 via mobile

I don't normally expect this in European hotels but Steinberger Veinna amazed me. It was my wife's birthday. Not sure how they came to know about it but, they congratulate her, had a reserved table for breakfast for us and gave her a small cake. That's attention to details.

Stayed: May 2014, travelled as a couple
1  Thank Hussainalqemzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, Geschäftsführer at Steigenberger Hotel Herrenhof Wien, responded to this reviewResponded 9 May 2014

Dear Hussainalqemzi!

Thank you for staying at Steigenberger Hotel Herrenhof and for giving feedback to us.
It is fantastic to hear that you and your wife had a great time with us.

Please do not hesitate to contact us for future reservations or any special requests for your next stay.

Kind regards from Vienna
Elisabeth Perwanger
General Manager

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Reviewed 1 May 2014

I stayed for a couple of nights when in Vienna on business. The hotel is perfectly located - there is a subway station right around the corner, the city center is within walking distance.
I was driving over and had a bit of a difficulty finding it (there is a complex system of one-way streets around the hotel and my navigation got completely confused and mixedup), however, the hotel staff was really helpful, went to retrieve my car where I left it and arranged for the parking.

  • Stayed: February 2014, travelled on business
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Thank KachkaUmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPerwanger, Geschäftsführer at Steigenberger Hotel Herrenhof Wien, responded to this reviewResponded 9 May 2014

Dear KachkaUmich!

Many thanks for your friendly comments on your stay at Steigenberger Hotel Herrenhof.

We are pleased that you liked the central location and easy access to the public transport network.

Kind regards
Elisabeth Perwanger
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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