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“unpleasant stay”

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Senator Hotel Vienna
Ranked #187 of 360 Hotels in Vienna
New Delhi, India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“unpleasant stay”
Reviewed 24 July 2014

we stayed here for two nights on arrival ( 11th july 14 to 13th july ). inspite of early check in request ( as our flight arrived at 6 am) they didn't provided us room. so we decided to walk around the city. everyday they asked us whether breakfast is included or not even when we had prebooked and paid them from India.( it was quiet embarrassing when they gave us a bill for breakfast for 2 days) . Anyways we had 1 night more stay there on 19th of july , again same thing at check in , whether breakfast is included or not??? On the top of it air condition of room was not working. When I called the reception they said that they cant help us as it was Saturday and technician will come on Monday. I went to reception and after lots of efforts( and irritation) they changed our room finally at 10 pm ( note that we had to catch a flight in morning). Heights was when we were barred to enter the breakfast room , very rudely, as the gentleman said "sorry I have no information and your breakfast is not included"..... worse experience of our whole trip... wonder who gave them 4 stars

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Gupta3005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2014

The hotel was clean, convenient and the staff was extremely helpful. The lobby was nice and I made lots of new friends. It was definitely worth the value and the Wifi was great. I certainly give this place a thumbs up. And I think people in Vienna were helpful and friendly.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Service
Helpful?
2 Thank dosojin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 21 July 2014

first of all, the one of the my best value of money! such a great management , u see it everywhere, veryt clean , well organised and friendly! nice breakfast, enough for who like typical german-austrian brfst! maybe only minus point is, just 18min. drive away from city center! with tram, just front of the hotel.!!! Romm was really nice, modern and comfortable. the water can be drinked! i would come back again! -free wifi-

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tuncay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 July 2014

Sam, my partner, booked us a 2 week holiday to Europe for my 21st birthday. This was the hotel we stayed in for the second week. Though the journey there was a trial and tiring (8 hours non-consecutively on a train in one day is never good for the soul) we were welcomed by staff who spoke very good English and were efficient with allowing us up to our room.

The room itself was spacious, comfortable, bright and well laid out. We didn't use the mini-bar (E2.50 for orange juice, no; maybe for the coka cola... but anyway) but the free internet worked well. It only set you up with a free 4 hours every time but that's all we needed with all the activities we undertook outside of the hotel. Cleaning staff were friendly and always said good morning (our German being tested but clearly appreciated) apart from one morning (well, midday; we'd been out late and slept in late) one cleaner was a little violent with the vacuum cleaner outside the doors, but nothing major.

The hotel ordered taxis for us (one minor slip-up regarding an advanced taxi booking one day but easily sorted), and was feet away from a tram stop which drove directly toward the city centre. 43 to Schottentor then wherever you wanted from there. The trams were comfortable, spacious and so much faster than walking. Without a tram, a lovely daily street market and a number of places to eat, drink and shop were within easy walking distance. In the other direction, the hotel was only around 30 minutes by bus from Schonbrunn Zoo.

Sam didn't realise the hotel was 4 stars; he thought it was only 3, so he seemed rather pleased with himself when we found out ;)

A highly recommendable hotel; nicely priced, placed and run.

Room Tip: The hotel is rather big but make sure you've got a confirmed booking; we unfortunately witnessed...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GypsyWolf193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2014

Terribly hot rooms, with an air conditioning unit that is centrally controlled, but looks like you can control it, they obviously keep the temperature up as a cost cutting measure, while guests suffer, not good

Room Tip: WiFi is very poor, air conditioning is terrible, it is very uncomfortable and no power from the room...
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank snoopyNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maribor, Slovenia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2014

I've stayed in hotel Senator for several times and was never disapointed. Since they decided to put a refrigerator in the room there is everything you need. The rooms are quiet, even those which face on the main street. Anytime again!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Senator Hotel Vienna

Property: Senator Hotel Vienna
Address: Hernalser Hauptstrasse 105, Vienna 1170, Austria
Region: Austria > Vienna Region > Vienna > Ottakring
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #187 of 360 Hotels in Vienna
Price Range (Based on Average Rates): £
Hotel Class:4 star — Senator Hotel Vienna 4*
Number of rooms: 179
Official Description (provided by the hotel):
iscover the 4* Senator Hotel situated in the 17th district of Vienna with perfect connections to Vienna’s historic Old Town and all the sights and attractions, like the Schönbrunn Palace, the shopping street Mariahilferstraße and the Viennese vineyards. The 179 rooms in our 4* Senator Hotel are divided into 5 different room categories, such as the calm City Garden Rooms, the spacious and comfortable Family Rooms and the intimate and romantic Cuddle Rooms. The rooms and public areas are designed with touches of red and yellow, which underlines the cosy and happy atmosphere. In the lobby area, two iMac computers and an Xbox 360 station are provided for our guests. ... more   less 
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