we stayed here for two nights on arrival ( 11th july 14 to 13th july ). inspite of early check in request ( as our flight arrived at 6 am) they didn't provided us room. so we decided to walk around the city. everyday they asked us whether breakfast is included or not even when we had prebooked and paid them from India.( it was quiet embarrassing when they gave us a bill for breakfast for 2 days) . Anyways we had 1 night more stay there on 19th of july , again same thing at check in , whether breakfast is included or not??? On the top of it air condition of room was not working. When I called the reception they said that they cant help us as it was Saturday and technician will come on Monday. I went to reception and after lots of efforts( and irritation) they changed our room finally at 10 pm ( note that we had to catch a flight in morning). Heights was when we were barred to enter the breakfast room , very rudely, as the gentleman said "sorry I have no information and your breakfast is not included"..... worse experience of our whole trip... wonder who gave them 4 stars
- Official Description (provided by the hotel):
- iscover the 4* Senator Hotel situated in the 17th district of Vienna with perfect connections to Vienna’s historic Old Town and all the sights and attractions, like the Schönbrunn Palace, the shopping street Mariahilferstraße and the Viennese vineyards. The 179 rooms in our 4* Senator Hotel are divided into 5 different room categories, such as the calm City Garden Rooms, the spacious and comfortable Family Rooms and the intimate and romantic Cuddle Rooms. The rooms and public areas are designed with touches of red and yellow, which underlines the cosy and happy atmosphere. In the lobby area, two iMac computers and an Xbox 360 station are provided for our guests. ... more less
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