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Reviews (297)
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Reviewed 3 weeks ago via mobile

Ideal place to stay if you are travelling from one city to another.

Conveniently located at the main railway station and easily accessible by Metro to the City Centre. About 3-4 stops.

Good service and nice bright rooms

Stayed: June 2018, travelled as a couple
Thank Mo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded 3 weeks ago

Thank you for being our guest and for taking the time to review your stay.

We are very happy that you were satisfied with our hotel and our serivce and that you could enjoy your stay.

We are looking forward to your next visit!

Yours sincerely,

Thomas Wacker
General Manager

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Reviewed 4 weeks ago via mobile

Excellent property with clean rooms and a sumptuous breakfast. The staff was polite and cordial. The hotel is located just outside the main station and is conveniently located from local transport. The main city centre is about 25 minutes from the hotel by public transportation

Stayed: June 2018, travelled as a couple
Thank Raman2227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded 3 weeks ago

Thank you very much for taking the time to review your stay and for the positive feedback.

We are very happy that you were satisfied with our hotel and our service and would be very pleased to welcome you again if you are going to Vienna for another time.

Yours sincerely,

Thomas Wacker
General Manager

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Reviewed 4 weeks ago

Extensive use of the rail system for our travels through Europe made hotels close enough to walk to and from the main rail hubs one of the selection criteria. As a frequent Novotel guest, choosing this Wien property was almost a no-brainer. It is about as close to any main station as any hotel we found. The first impression was that it was not quite as Novotel as others we had used, with the check-in arrangements more Ibis-like. Minimum counter area, open-plan and appearing to a first-timer to be slightly down-graded from the usual Novotel lobby. Never mind, check in is only a small part of the stay (but is the all-important first impression maker) and things turned to normal again once on the way to and in the room. All the fittings worked as advertised, the room was quiet and the plumbing all drained as it should. Proximity to the city centre is not as convenient as it to the rail, with the State Opera for example, about a 30-35 minute walk away. The bedding was comfortable, the amenities good quality, the room was quiet and the housekeeping unobtrusive. We can recommend this property from our point of view but it might not suit you if proximity to Wien Hauptbahnhof isn't your priority.

Stayed: May 2018
Thank Norman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded 4 weeks ago

Dear Norman K,

Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof, for the positive feedback and the recommendation.

We are very happy that you were satisfied with our hotel and our service, especially with the location.

It would be our pleasure if you will visit us again if you are going to Vienna for another time.

Yours sincerely,

Thomas Wacker
General Manager

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Reviewed 4 weeks ago via mobile

We stayed for 6 nights and the 2 adults and 2 kids shared 2 rooms with an interconnecting door. The hotel looked brand new. Do note the rooms have some slight differences - the room with the sofa bed has a queen sized mattress and a small roundish table and a bath; the room with the couch has a king sized bed, a desk but no bathtub. These 2 rooms interconnect so great for family.
Beds good, shower pressure not bad, efficient housekeeping, huge TV and USB ports next to bed so no need for adaptors.
Internet speed was decent.
Breakfast was fresh and with decent choice. Although busy, we always got a place to sit and the staff were very efficient at clearing and replenishing the food.
Transport was great - we booked a taxi via Vienna Driver to get us there but airport bus and trains are good options. Very easy to get round - subway line 1 at train station opposite hotel gets you to old town in 3 stops (though its a bit of a walk through the station). I actually preferred the light rail which stops about 200m from hotel - line O, 1 and D brought us easily to many places.
Had dinner at Flave a few times and the food was good as was Der Ringsmuth near the station. The Turkish fast food at station was also good as was the subway and Starbucks in the station.
The hop on hop off sightseeing bus (yellow line) stops at the train station - where the taxi ranks is and where the airport buses stop.
I rented bikes via citybike - they have 2 sites at the station and I found the cycling routes safe and well designated even for riding in city - was nice and quiet early on Sunday. If you register online it makes it easier - you just put credit card in reader station and type your password. Bikes were generally in good condition.
Supermarket is in train station so was handy and closes at 9 weekdays.
My son also enjoyed the play station at the play area next to the dining.
Gym was compact with marvellous views.
Did not try the spa so can’t comment.
Overall - an excellent choice for families if you don’t mind being out of the historic inner city.

Stayed: June 2018, travelled with family
Thank snowbunny35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded 4 weeks ago

Thank you very much for taking the time to review your stay and for this excellent feedback. It was our pleasure to have you and your family as our guests.

We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours.

We hope to meet you again and that your next stay will be as pleasant as the previous one.

Yours sincerely,

Thomas Wacker
General Manager

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Reviewed 4 weeks ago

I have stayed in this Novotel a year ago right at the opening. In the meantime the surrounding is developed and also the hotel service has great improved. As I came by train it is the perfect location as you take the underground only 3 stationed and you are in the City Center. Great breakfast offer and very quiet rooms. The view from the gym in the 19th floor is stunning. I will come back.

Room Tip: Take a business room in a higher floor. It is worth it.
  • Stayed: June 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank RTWCPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded 4 weeks ago

It was our pleasure to have you as our guest again. Thank you very much for taking the time to review your stay and for this excellent assessment.

We are very happy that you were satisfied with our hotel, especially our breakfast, our rooms and the spa and gym area on the 19th floor.

Great that we are your new favourite hotel for business and that you will visit us again - we hope that will be soon.

Yours sincerely,

Thomas Wacker
General Manager

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