My family and I traveled for the first time to Austria and stayed at this hotel in Vienna. Room was very comfortable and the breakfast is to die for, well stocked and great variety. My only complaints are that the overnight staff needs some work on etiquette, housekeeping needs to work on improving the staff attitude, and the breakfast staff on courtesy. I called at around 4 am to get in touch with my parents since my sister and I were out and about in the town. He answered the phone and I had to repeat myself 3 times, I asked for my parents room and he replied "lady its 4am" I was really upset since my parents were awaiting my call and I just replied " I know It’s my parents." He then proceeded to say “Well can you call back in 5 min I’m on the fourth floor and I cannot connect you." I work in a hotel and I would never in my dreams reply to a guest in that way, especially because it can be an emergency. Lastly, one night I stayed in the lobby with my dad while he smoked and I used the Internet, the lobby doors automatically lock after a certain time which I really like, but I asked the agent to please open the door for me that I had to go outside and he completely ignored me. I had to ask my dad to open the door from the outside. The issue that I had with housekeeping was that she gave me attitude, no matter what type of language barrier there is the interaction with the guest is priority. I would suggest for the hotel to buy more bath towels since there seems to have been a shortage while we were there and it was a hassle to get bath towels.Lastly, In the morning during breakfast I would like to say that overall the staff was great apart from a young lady that at 10:30am on the dot would start picking up all the breakfast and abruptly change the tables to their lunch setting. The other girls on previous occasions went up to us and asked if we wanted anything else since they were going to start picking up the breakfast items. I would recommend that if you still have guests sitting in the breakfast area at the time it ends, as a courtesy ask the guest if they are interested in anything else before you start taking things away. We really enjoyed the hotel during the 5 nights that we were there. The things I mentioned above are minor things that I think can improve the hotel in a great way! I would recommend this hotel and would stay again if I return to Vienna!
- Official Description (provided by the hotel):
- FOURSIDE HOTELS The hotel. The city. Experience the extraordinary concept of the FourSide hotels. We have redefined the concept of work-life balance right in the heart of urban life. FourSide brand boasts a distinctive interior design and a relaxing lifestyle. It represents a new generation of hotels: functional, life-affirming, unconventional, local, and at home in the world. The people. The communication. At FourSide you will experience how business can be mixed with pleasure. Be in the centre of events in the lobby or enjoy a cocktail at the bar. Free wifi, networking, and communication are a priority at FourSide, while this dynamic hotel brand's contemporary ambiance and innovative design make for an unforgettable stay. ... more less
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- Also Known As:
- Ramada Hotel And Suite Vienna